The previous response was already submitted before contacting Ms [redacted] to assist in resolving her claimWe still plan to work with her to resolve her claim if she so desires
As already previously stated, a typo in the report may be the source of confusion for Mr [redacted] , however this has nothing to do with the service performed from start to finish.Mr [redacted] came to us after being offered a considerably low amount for his vehicle from the insurance company.After our appraisal was complete and sent to the insurance company's own independent appraiser, we were not able to come to an agreement on the value due to the ~$3,differenceAfter speaking to Mr [redacted] about his options, (moving forward with the other appraiser's number or going to an umpire) Mr [redacted] agreed to go to an umpire.It's unfortunate that the umpire ruled low on his valuation, however this is not the fault of our company as we do not have any control over the umpires decision and should not be held liable
It's unfortunate you feel that way, however as stated previously, the ruling was not under our control therefore we should not be held liable.If there is anyone Mr [redacted] should be upset with, it's his insurance company for offering such a low value in the first place, not us for attempting to help him get a higher amount
At Houston Auto Appraisers we have a strict 'No Refund Policy' once the order has been placed and the report has been createdThere are special exceptions we are able to make, based on certain circumstances in which Ms [redacted] met, to proceed with making a diminished value claimAfter negotiating with the insurance company we were able to get a settlement amountThis amount was not an amount Ms [redacted] wanted to accept so we advised her of her other options which she did not want to followBecause of this, the offer in diminished value from her insurance company still stands and will not be raised unless she takes an alternate course of action, which we advised and were rudely denied and later threatened by Ms [redacted] We have offered to assist Ms [redacted] with further action and her file will remain open until a settlement has been reached, however there will be no refunds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thank you for your replies It is interesting that while I did agree to the umpire, it was only after being guaranteed a better settlement It is just deceptive sales The main point is the typo is what caused the "red flag" by both the insurance company and the insurance companies appraiser Even after receiving the email below from the insurance companies appraiser Houston Auto Appraisers did not fix the typo Both the original and amended appraisal are attached and both have the same typo This was never rectified with my insurance company which was the major issue in the final settlement Lack of attention to detail From: Mike [redacted] < [redacted] @gmail.com> Date: Wed, Jun 7, at 9:AM Subject: Re: To: Nick [redacted] I have not had a reply to last weeks email and I need to send in a status Mike [redacted] On Tue, May 30, at 4:PM, Mike [redacted] < [redacted] @gmail.com> wrote:This seems to be going in the wrong direction and I looked at your new COMPS and understand why we are $3,apartBTW You should list the comps as a and Not vehiclesI have an update which I'm guessing you'll not look at but my HIGH at our level is $8, In that we are still $3,apart there is not a lot to discuss Do you have a list of Arizona Umpires you send in situations like this? Mike [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: While the conclusion is less than satisfactory, I would like to thank Houston Auto Appraisers for at least creating some dialog It is unfortunate that companies like this operate with little regard for the common good I do agree, with Mr***, there is equal share in disappointment with an insurance industry who can make up its own rules I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
The previous response was already submitted before contacting Ms [redacted] to assist in resolving her claimWe still plan to work with her to resolve her claim if she so desires
As already previously stated, a typo in the report may be the source of confusion for Mr [redacted] , however this has nothing to do with the service performed from start to finish.Mr [redacted] came to us after being offered a considerably low amount for his vehicle from the insurance company.After our appraisal was complete and sent to the insurance company's own independent appraiser, we were not able to come to an agreement on the value due to the ~$3,differenceAfter speaking to Mr [redacted] about his options, (moving forward with the other appraiser's number or going to an umpire) Mr [redacted] agreed to go to an umpire.It's unfortunate that the umpire ruled low on his valuation, however this is not the fault of our company as we do not have any control over the umpires decision and should not be held liable
It's unfortunate you feel that way, however as stated previously, the ruling was not under our control therefore we should not be held liable.If there is anyone Mr [redacted] should be upset with, it's his insurance company for offering such a low value in the first place, not us for attempting to help him get a higher amount
At Houston Auto Appraisers we have a strict 'No Refund Policy' once the order has been placed and the report has been createdThere are special exceptions we are able to make, based on certain circumstances in which Ms [redacted] met, to proceed with making a diminished value claimAfter negotiating with the insurance company we were able to get a settlement amountThis amount was not an amount Ms [redacted] wanted to accept so we advised her of her other options which she did not want to followBecause of this, the offer in diminished value from her insurance company still stands and will not be raised unless she takes an alternate course of action, which we advised and were rudely denied and later threatened by Ms [redacted] We have offered to assist Ms [redacted] with further action and her file will remain open until a settlement has been reached, however there will be no refunds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thank you for your replies It is interesting that while I did agree to the umpire, it was only after being guaranteed a better settlement It is just deceptive sales The main point is the typo is what caused the "red flag" by both the insurance company and the insurance companies appraiser Even after receiving the email below from the insurance companies appraiser Houston Auto Appraisers did not fix the typo Both the original and amended appraisal are attached and both have the same typo This was never rectified with my insurance company which was the major issue in the final settlement Lack of attention to detail From: Mike [redacted] < [redacted] @gmail.com> Date: Wed, Jun 7, at 9:AM Subject: Re: To: Nick [redacted] I have not had a reply to last weeks email and I need to send in a status Mike [redacted] On Tue, May 30, at 4:PM, Mike [redacted] < [redacted] @gmail.com> wrote:This seems to be going in the wrong direction and I looked at your new COMPS and understand why we are $3,apartBTW You should list the comps as a and Not vehiclesI have an update which I'm guessing you'll not look at but my HIGH at our level is $8, In that we are still $3,apart there is not a lot to discuss Do you have a list of Arizona Umpires you send in situations like this? Mike [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: While the conclusion is less than satisfactory, I would like to thank Houston Auto Appraisers for at least creating some dialog It is unfortunate that companies like this operate with little regard for the common good I do agree, with Mr***, there is equal share in disappointment with an insurance industry who can make up its own rules I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me