Lyft, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this has been resolved and I have received the disputed payment for the ride in question after an internal audit by Lyft.  I received an email Lyft response resolving this matter from [redacted].  I have attached a copy of the favorable response and I consider this matter resolved.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
We are in receipt of Revdex.com complaint case #XXXXXXXX. Mr. [redacted] has written in to the Revdex.com about an issue regarding some free ride credits he received from us. Mr. [redacted] hasn't made any attempt to get in touch with us about this issue and has...

instead made these complaints without contacting our support team. We consider this complaint to the Revdex.com to be unwarranted as he has made no attempt to contact us and work things out. In the future we more than welcome Mr. [redacted] to contact us so we can work any issues out with him directly. For this particular issue, we have refunded the 7 rides totaling $97.90 back to Mr. [redacted]'s card on file. Depending on his bank's policies this could take 2-5 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They responded in the way which I felt was appropriate.
Final Consumer Response /* (3000, 12, 2015/08/27) */
Lyft said they would refund the falsely advertised charges , however have failed to do so as of yet.
Final Business Response /* (4000, 14, 2015/09/07) */
We are in receipt of Mr. [redacted]' rebuttal Revdex.com complaint case #XXXXXXXX. According to our records, Mr. [redacted]' rides have been refunded on July 29th. If Mr. [redacted] would like a record of each refund transaction, please reach out to us directly. As Mr. [redacted]' rides have been refunded, we consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted]. [redacted]'s complaint concerns her Lyft account. The information provided in the complaint is insufficient for us to locate this case in our records. Therefore, we are unable to provide a substantive response to the complaint.As such,...

we consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted]. Mr. [redacted]'s complaint concerns obtaining a vehicle through the Express Drive program. Mr. [redacted] did not write into Support. Mr. [redacted] went to an [redacted] Express Drive Rental location on August 31, 2017 to pick up a...

rental vehicle for use on the Lyft platform, and was informed that no vehicles were currently available. As stated in our Help Center, "rental vehicles are available on a first-come, first-serve basis." You can find more information about our Express Drive program here: [redacted]As we have clarified the availability of Express Drive Rental vehicles, we consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted]. **. [redacted]'s complaint concerns a new driver promotion.**. [redacted] created a driver application on June 21, 2017 and did not apply using a new driver promotional code (or used it incorrectly), which means that she is not eligible for a new driver...

promotion bonus.Lyft's policy does not allow us to honor any new driver promotions coming in from email correspondence as our new driver promotion process is automated. It is imperative that all applicants have the promotional code entered correctly before the application is submitted for consideration. For more details on the driver referral process, please check out: [redacted]Our agents have since followed up with **. [redacted] and offered an alternative new driver incentive bonus.As such, we consider this matter resolved.

Initial Business Response /* (1000, 7, 2016/01/10) */
We are in receipt of Revdex.com complaint case [redacted]. [redacted]' complaint concerns a new driver referral bonus she had not received. On November 9, 2015, [redacted] wrote to Support requesting an update on the status of her bonus. On December 5th,...

we were in correspondence with [redacted] and informed her she should see her bonus within 1-2 pay cycles. On December 7th, [redacted]' referral bonus was issued. As such, we consider this matter resolved.

Complaint: [redacted]I am rejecting this response because: I have been in contact with the company that verifies the background check and they have informed me that I was denied because of something that happened 17 years ago. I have been told  by several people on facebook for Lyft in private messages that they only check the past 7 years. I am contacting the attorney general if this situation can not be resolved and fixed. It is outrageous that someone would hold a misdemeanor charge against someone that happened 17 years ago especially when my record is 100% clean other than this one incident. I am 46 years old, I have worked for the same company making 70 grand a year but I can't drive as a Lyft driver on the side? It makes no sense. Sincerely,[redacted]

We are in receipt of Revdex.com complaint case [redacted]. Ms. [redacted]’s complaint concerns the cost of a ride she took on the Lyft platform.Ms. [redacted] did not reach out to Support. Our agents have since been in correspondence with Ms. [redacted] to inform her that we had refunded the ride in question and...

all future pairings with this Driver have been disabled.As we have refunded the ride in question, we consider this matter resolved.

Initial Business Response /* (1000, 15, 2015/12/09) */
Revdex.com Complaint: #[redacted]
Consumer: [redacted]
Complaint Date: 10/14/2015
Closed Date: 11/16/2015
We are in receipt of Revdex.com Case #[redacted]. Ms. [redacted] complaint concerned free ride
credits that she was unable to use as they...

had expired and a ride that she had been overcharged
for. On October 2, 2015, Ms. [redacted] wrote to Support. On October 10th, we were in
correspondence with Ms. [redacted] and recalculated the ride fare, refunding Ms. [redacted]
$3.52. As such, we consider this matter resolved.
Revdex.com Complaint: #[redacted]
Consumer: [redacted]
Complaint Date: 11/2/2015
Closed Date: 12/1/2015
We are in receipt of Revdex.com complaint case #[redacted]. Ms.[redacted] complaint concerns ride
credits that had expired. On October 11, 2015, Ms. [redacted] wrote to Support. On October 17th,
we were in correspondence with Ms. [redacted] and requested additional information. On October
29th, Ms. [redacted] completed a [redacted] review. On November 3rd, we responded to Ms.
[redacted]'s [redacted] review and clarified that the promotional credit would not have applied to her
rides, as the promotion was valid on weekdays and her rides were taken on a weekend.
Additionally, we provided Ms. [redacted] with ride credits. We consider this matter resolved.

We are in receipt of consumer rebuttal in [redacted] complaint case #1710990. Ms. [redacted] complaint concerns duplicate charges on her credit card.We have confirmed with our payment processor that Ms. [redacted] was correctly charged for each ride requested and that she did not incur any duplicate charges.As we have addressed the charges on Ms. [redacted] credit card, we consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted]. **. [redacted]’s complaint concerns an incident on the Lyft platform.**. [redacted] called our Critical Response Line on July 17, 2017 to report an incident that occurred while she was driving on the Lyft platform. Our agents filed an incident report...

that day.Our Trust & Safety team was in correspondence with **. [redacted] to inform her that her driver status was temporarily deactivated due to the damages sustained to the vehicle, and that we would be able to reactivate her account once the necessary repairs had been made.**. [redacted] then wrote into Support to inform us that she had repaired the vehicle damage. Our agents followed up with **. [redacted] to inform her that we had reactivated her account.As such, we consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted]. **. [redacted]'s complaint concerns his application deposit. **. [redacted] wrote into Support on September 5, 2017. Our agents were in correspondence with **. [redacted] the same day to inform him that his application fee had been refunded, and that it...

could take a few business days for a refund to be reflected in his account, depending on his bank. We have verified that this refund was processed and have no control over when a bank permits access to those funds.As the appropriate refunds have been issued, we consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It took 53 days for Lyft to send a check... thanks to Revdex.com. Without Revdex.com's involvement who knows how long it would take to get that check.
Thank you Revdex.com,
[redacted]

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] complaint concerns the new driver promotional terms. The terms for various new driver promotions at Lyft are available here: [redacted]Per the terms of the promotion [redacted] signed up under, Referral bonus promotions cannot be combined with weekly guarantee promos or new driver sign-on promos. Because [redacted] signed up under a double sided referral bonus promotion, he is not eligible for the Weekly Guarantee Promotion.As we have clarified that [redacted] is not eligible for the Weekly Guarantee promotion, and we have clarified our terms of service, we consider this matter resolved.

Complaint: [redacted]I am rejecting this response because: It doesn't take into consideration that no damage was done by myself or anyone on my account. I'm receiving recycled responses about how Lyft has the right to charge a damage fee. I clearly understand that. However,  it doesn't take into consideration that I was INCORRECTLY charged a damage fee. This is unethical customer service. 
Sincerely,[redacted]

We are in receipt of Revdex.com complaint case [redacted]’s complaint concerns ride earnings for rides she gave on the Lyft platform. [redacted] wrote into Support on June 22, 2017. Our agents were in correspondence with her the same day to inform [redacted] that the deposits had been...

processed on our end. Our agents also advised [redacted] to allow 3-5 business days for the deposits to process to her bank account. As we have clarified that [redacted]’s deposit has been processed on our end, we consider this matter resolved.

Initial Business Response /* (1000, 15, 2015/12/09) */
Revdex.com Complaint: #[redacted]
Consumer: [redacted]
Complaint Date: 10/8/2015
Closed Date: 11/6/2015
We are in receipt of Revdex.com complaint case # [redacted]. Ms. [redacted] complaint concerns a ride
fare she incurred when a driver failed to end...

her ride. On October 8, 2015, Ms. [redacted] wrote to
Support. On October 19th, we were in correspondence with Ms. [redacted] and recalculated her ride
fare, refunding Ms. [redacted] $149.36. We consider this matter resolved.
Revdex.com Complaint: #[redacted]
Consumer: [redacted]
Complaint Date: 10/22/2015
Closed Date: 11/23/2015
We are in receipt of Revdex.com complaint case #[redacted]. Mr. Rannow wrote into Support on October
11, 2015 in regards to a ride which Mr. Rannow was not picked up for and was charged $20.91
for. In response to Mr. Rannow's correspondence, we refunded the value of the ride credit ($20)
on November 2nd. As the refund has been issued, we consider this matter resolved.

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted]. [redacted]'s complaint concerns an accident with a vehicle on the Lyft platform.[redacted] wrote into Support on May 17, 2017, stating that he was involved in an accident with a driver on the Lyft platform. Our agents have since been in correspondence with [redacted] to inform him that we have deactivated his account per his request.Per our Terms of Service, "If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Lyft Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law."As such, we consider this matter resolved.

Initial Business Response /* (1000, 14, 2015/12/09) */
Consumer: [redacted]
Complaint Date: 11/2/2015
Closed Date: 12/1/2015
We are in receipt of Revdex.com complaint case #XXXXXXXX. Ms. [redacted]'s complaint concerns ride
credits that had expired. On October 11, 2015, Ms. [redacted] wrote to...

Support. On October 17th,
we were in correspondence with Ms. [redacted] and requested additional information. On October
29th, Ms. [redacted] completed a Yelp review. On November 3rd, we responded to Ms.
[redacted]'s Yelp review and clarified that the promotional credit would not have applied to her
rides, as the promotion was valid on weekdays and her rides were taken on a weekend.
Additionally, we provided Ms. [redacted] with ride credits. We consider this matter resolved

Complaint: [redacted]I am rejecting this response because:  This was not me who was in violation.  I didnt create nor use this account. I should not be penalized for something I was not part of.  Please reconsider.Sincerely,[redacted]