Lyft, Inc.

We are in receipt of the consumer rebuttal in Revdex.com complaint case *** ***'s complaint concerns unauthorized charges to her credit card.The information provided in the complaint is insufficient for us to locate this case in our recordsTherefore, we are unable to provide a substantive response to the complaint.We have reached out to *** *** to attain additional information on this matter in order to conduct an investigation. As *** *** has not provided the necessary information in regards to these charges, we are unable to conduct an investigationWe consider this matter resolved

Initial Business Response /* (1000, 5, 2015/10/08) */
We are in receipt of Revdex.com complaint case #XXXXXXXXMr*** wrote into support reporting a lost phone and walletOur agents contacted the driver and asked him to look for the items in their carThe driver has not reported that the missing
items were in his carIn accordance to our Terms of Service, we are not responsible for lost items and can be explained in the following: We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Driver(s) or Rider(s)

Initial Business Response /* (1000, 5, 2015/10/14) */
We are in receipt of Revdex.com complaint case #XXXXXXXXMr** has reached out to Support on September 2, regarding a miscalculation of a ride and a refundMr** has refuted the charge and our agents have provided a recalculationHowever, our
records show that a clerical error was made when communicating the refund amountOur agents have addressed the situation and provided the appropriate refundMr** was also given additional ride credit for future useAs Mr**'s has been refunded and given ride credits, we consider this matter resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The original ride included the use of a $promo codeUnless the recalculated ride fare excluding the $discount was for the approximately miles of distanceinstead of the mile route chosen by the Lyft driverthen the ride should be $
Please provide an itemized description of the fare calculation
Final Consumer Response /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The original ride included the use of a $promo codeUnless the recalculated ride fare excluding the $discount was for the approximately miles of distanceinstead of the mile route chosen by the Lyft driverthen the ride should be $
Please provide an itemized description of the fare calculation

Complaint: ***
I am rejecting this response because:This matter is not resolvedIt will be resolved when the check is received.I have comleteded all necessary information LYFT ait's adjuster at least (four) times since June 2017. So far, as of today, August 04, 2017, I have not received a check, nor my vehicle fixed.
Sincerely,
*** ***

We are in receipt of Revdex.com complaint case *** *** complaint concerns the status of his driver application.*** *** wrote into Support on August 20, after receiving an email stating that his background check did not meet our requirements, which are outlined at ***. Lyft's Help Center Article for Driver requirements state: "More restrictive standards may apply based on local requirements specific to ridesharingLyft reserves the right to disqualify a driver at any time should either their driving record or background check reveal any of the above items, or for any other safety-related reason at Lyft’s discretion."To view more about our safety requirements, please visit ***.As such, we consider this matter resolved

Initial Business Response /* (1000, 5, 2015/09/01) */
In response to Revdex.com case complaint #XXXXXXXXMs*** wrote in to support inquiring about her referral bonus after changing her banking info on August 9, On August 10th we provided instructions to change her banking infoFollowing this,
our records show that Ms*** correctly updated her banking info on August
The way our system works, on Tuesdays we start transfers using the banking info drivers have entered in the DashboardAny updates to banking info must be saved in the Dashboard by Monday night in order to be used for that week's transfer
Ms***'s past weeks' transfers have failed due to incorrect account info in the DashboardSince Ms***'s previous updates were not made in time, the referral bonus did not go in to affect during the previous week's transferAs long as the banking information entered by Ms*** is correct, she should receive her owned earnings in the next deposit
Additional information about changing banking info can be found on our Help Center: lyft.com/drive/help/article/XXXXXXX

Complaint: ***I am rejecting this response because: as I Stated on the Original Message the Business never refunded me So like I said they can keep their Money and I will never use their ServicesSincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
it is a complete LIE! The agent stated I received - $ride credits (I have the email to prove it) and when I immediately followed up to inform her that what she said was not in my account no replied for over a week and that includes when I reached out to Lyft's social media team who ignored my DM'sIt wasn't until I informed them that I was filing a complaint with the Revdex.com that anyone started to replyThis is why I mainly use Uber because their customer service is more responsive and when they give you a ride credit for brining in a new customer they give you the full credit upfront rather than give you a crap credit that only benefits Lyft.
Bottomline is the agent put something different in writing than what lyft is stating here, I should have received - $ride credits which I did notYou can be assured that it was the first and last time I refer anyone to Lyft only Uber from now onSo much for customer service especially when their representatives LIE like this one just did! Look how long it took them to respond!

We are in receipt of Revdex.com complaint case ***Mr*** complaint concerns charges he incurred on the Lyft platformMr*** first wrote into support concerning these charges on October 13, Our agents were in correspondence with Mr*** on the same dayOur agents
clarified that because the charge to Mr*** primary payment method failed, the other card that he had added to his account was charged for the remaining cost of the ridePer our terms of service, as a Rider, you agree to pay the amounts charged for your use of the Lyft Platform and ServicesAll Charges are non-refundableThis no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever.As we have followed up with Mr*** and we have clarified our terms of service, we consider this matter resolved

Initial Business Response /* (1000, 7, 2016/02/15) */
We are in receipt of your January 29, correspondence regarding Revdex.com case number XXXXXXXXMs***' complaint concerns her attempts to add a PayPal credit card as her method of payment in the Lyft appMs*** wrote to Support on January
28thOn January 28th, we were in correspondence with Ms*** and informed her that we are unable to accept prepaid credit cards, secured credit cards, or debit cards not tied to a regular checking accountThe credit card Ms***' attempted to use was tied to her Paypal account and is seen as a prepaid card by our third-party payment processing companyThese kind of details are often written in the terms of service when a user initially applies for a credit cardAs we have further clarified the accepted forms of payment, we consider this matter resolved

We are in receipt of Revdex.com complaint case ***'s complaint concerns *** *** rental fees.*** reached out to support on July 14, 2017, to inform us that he received a charged for his rental vehicle which was returned on June 28thSupport has since been in contact with **
*** to confirm that the vehicle was returned on June 28th.We have cleared all failed rental charges that were incurred since June 28th and have issued a prorated refund in the amount of $112.93. As we have provided the applicable refund, and confirmed the rental was returned, we consider this matter resolved

Complaint: ***I am rejecting this response because: while I understand the Terms of Service, I do not agree that I caused any damage to the driver's car and do not appreciate being charged arbitrarily for something I did not do.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I never heard from the adjuster until after my car was fixedI ended up going through my personal insuranceAnd the adjuster said the case was closedThis whole situation has costed me money I dont haveAll the adjuster says is if you through us its to fix the damageI was told orginally I wasnt to pay a thingBut my car had been fixed this entire timeAnd no one is responding to that affectNor about the fact the bonus deadline is next weekWhich I will miss because there is no contact with anyoneSincerely,
*** *** ***

Initial Business Response /* (1000, 6, 2015/06/03) */
We are in receipt of the Revdex.com complaint case #XXXXXXXXMs***'s complaint is regarding the return of a personal item that she left in a Lyft driver's vehicleOn May 22, Ms*** contacted Lyft support because she had left her phone in a
Lyft that she took earlier that dayOver the next few days, Lyft's support team worked extensively with the driver and Ms*** to facilitate the return of this item which she left in the carAs soon as Lyft received the phone from the driver, Lyft sent the phone to Ms*** via overnight shipping, at no cost to Ms***We therefore consider this issue to be resolved

From: *** *** [***] Sent: Wednesday, July 19, 2:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
Complaint# ***
I responded back when I received a new message from Revdex.com regarding LYFT response, I consider this matter not closed as I sta*** before and I didn't hear back from your agency after I was in disagreeable with their response statement
*** *** ***

We are in receipt of Revdex.com complaint case ***’s complaint concerns authorization holds on her account*** wrote into Support on September 3, We were in correspondence with *** that same day to inform her of the following:Like other companies, Lyft uses temporary
authorizations to confirm a user’s payment methodThe authorization will never actually process but may show as "pending" on the user’s bank statementThe user’s card issuer will remove the hold typically within 3-business days, and the card won't actually be chargedOnce the user has paid for the ride and the card is successfully charged, Lyft immediately releases the authorizationUsers should contact their bank for more information about the particular bank’s authorization policies and timelines.Lyft’s temporary authorizations practice is disclosed and explained in Lyft's Ter** of Service (*** and in our Help Center (***As we have further clarified our policy regarding authorization holds, we consider this matter resolved

I attempted to contact Lyft several times via customer service through the phone numbersI even overused their website several times trying to find appropriate contact informationHowever it does not exist!
Complaint: ***I am rejecting this response because:Sincerely,* ***

Complaint: ***I am rejecting this response because: The business did not investigate the allegations that were against me but accepted them as truthMy account was reactivated, but with conditions.Sincerely,*** ***

Complaint: ***I am rejecting this response because:TYPICAL SUBSTANDARD LYFT PRACTICESBASICALLY, A TRANSLATION OF WHAT YOU JUST WASTES MY TIME WITH: "LYFT WILL TAKE YOUR PROFITS, BUT WE DONT HAVE TO DO A DARN THING WHEN YOU ENCOUNTER LOSSESTOUGH LUCK."
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Although I did leave my keys in the driver's vehicle in which I take full responsibility for, the negligence of the driver returning my inquiries of my keys and the lack of response from the customer service is what I am primarily targetingHad I received a response from SOMEONE I would have not needed to hire a locksmith to enter my homeI would have not had to leave my vehicle on a public street, in which I received a parking ticket for the amount of time it was left thereLyft should not be responsible for the items left in a driver's vehicle, however when a customer is aware that their item is in the vehicle, they should respond and apprehend the situationWhat was I supposed to do in the situation that although I knew where my keys were, I was just supposed to wait an unknown amount of time until the driver decided to get back to me AND the company that employs him? Seems as though Lyft hires unreliable, inefficient drivers that do not have any regard for their passengers or customers of any sort. Sincerely,*** *** *** ***