Lyle Pearson Company

On December 19th we did agree to a car deal on a pre-owned AcuraThe customer did want us to help out in getting his tires and wheels swapped out on his totaled car to the pre-owned one he was buyingWe were just going to swap applications for applicationsWhen we agreed to this I was not aware of the complexity of getting this done until the next dayWe did agree to hire and pay a tire company to get this doneWe tried to nail down a time with the tire company to meet at the yard where the totaled car was parked at but they could not get us an exact time because they are a service business and they never know when they will be done with an earlier callThey tried to help us as much as they could for an exact time, but one could not be establishedWhen they showed up (I was not there), someone let them in and they started to remove the tires and wheelsThey told me that they had applications replaced and only had more to go when the owner of the shop showed upThey said he was very madThe owner made the tire company replace the applications that had been already moved over to the new car back to the totaled carI was told the owner of the storage lot new about the tire change but for some reason was insistent on moving everything back to the way it wasAt this time the customer was upset as I think everyone wasThe Insurance adjuster had agreed to let the owner of the totaled car swap the wheels outThe customer wanted me to call the insurance adjusted and smooth things over and see if we could swap the wheels out in Caldwell where the car was going to end up atI did call the insurance adjuster up and got permission to do soThe insurance adjuster was not overly happy about this deal because he said he had way to much time involved in this deal and wanted it to go away(I can provide his name and number on request)The customer did call me and said we totally messed the deal up with everyone involvedI said I was sorry but to be fair with everyone involved with this deal I think it would have been very tough to have made this go smoothI told the customer we would try again to get this done but we now had to wait for the car to show up in Caldwell and no one knew when that would beThe customer said he would call me and I never heard from him againHe had mentioned earlier that he may buy another brandWhen he didn't get back to me I figured he bought somewhere elseWe tried to get him to do the paper work but he did not want to do it until the tires and wheels were swappedWe had mentioned that he needs to own the car before everything was swapped but he did not want to do thatIt seems like everything was very complicated on this dealI am sorry that there are hurt feelings

I just spoke to [redacted] to let her know I was aware of her situationPaper work has been submitted to Warranty Cofor cancellationWe called the Warranty Coto try and get a firm ETAI told [redacted] as soon as I here something I would update her Chris S [redacted] Service Director

** *** called us Thursday that we overfilled his oil after our serviceHe was very abusive over the phoneWe invited him down so we can check it togetherHe came down and Service Manager *** *** and a Mercedes technician, and ** *** all checked the oil levelEvery time it was at the
proper levelThe engine oil that Mercedes Benz recommends is *** *** ***That's the oil that came in ** ***s car when new.** *** never mentioned his mirror being wrongThis is the first we have heard of itWe never removed the mirror** *** is more than welcome to come down and look at another one to see there the sameAnd we can check his oil level again for him.We never knew of any handicaps so I don't know where that is coming from.*** ***
Service DirectorLyle Pearson Co

I just spoke to [redacted] to let her know I was aware of her situation. Paper work has been submitted to Warranty Co. for cancellation. We called the Warranty Co. to try and get a firm ETA. I told [redacted] as soon as I here something I would update her.
 
Chris S[redacted]
Service Director

On December 19th 2015 we did agree to a car deal on a pre-owned Acura. The customer did want us to help out in getting his tires and wheels swapped out on his totaled car to the pre-owned one he was buying. We were just going to swap 4 applications for 4 applications. When we agreed to this I...

was not aware of the complexity of getting this done until the next day. We did agree to hire and pay a tire company to get this done. We tried to nail down a time with the tire company to meet at the yard where the totaled car was parked at but they could not get us an exact time because they are a service business and they never know when they will be done with an earlier call. They tried to help us as much as they could for an exact time, but one could not be established. When they showed up (I was not there), someone let them in and they started to remove the tires and wheels. They told me that they had 3 applications replaced and only had 1 more to go when the owner of the shop showed up. They said he was very mad. The owner made the tire company replace the 3 applications that had been already moved over to the new car back to the totaled car. I was told the owner of the storage lot new about the tire change but for some reason was insistent on moving everything back to the way it was. At this time the customer was upset as I think everyone was. The Insurance adjuster had agreed to let the owner of the totaled car swap the wheels out. The customer wanted me to call the insurance adjusted and smooth things over and see if we could swap the wheels out in Caldwell where the car was going to end up at. I did call the insurance adjuster up and got permission to do so. The insurance adjuster was not overly happy about this deal because he said he had way to much time involved in this deal and wanted it to go away. (I can provide his name and number on request). The customer did call me and said we totally messed the deal up with everyone involved. I said I was sorry but to be fair with everyone involved with this deal I think it would have been very tough to have made this go smooth. I told the customer we would try again to get this done but we now had to wait for the car to show up in Caldwell and no one knew when that would be. The customer said he would call me and I never heard from him again. He had mentioned earlier that he may buy another brand. When he didn't get back to me I figured he bought somewhere else. We tried to get him to do the paper work but he did not want to do it until  the tires and wheels were swapped. We had mentioned that he needs to own the car before everything was swapped but he did not want to do that. It seems like everything was very complicated on this deal. I am sorry that there are hurt feelings.