Lyman Products Corporation

Greetings, My issue with Lyman Products Corp (Complaint # [redacted] ) has been resolvedNo other action is needed [redacted] ***

Greetings, My issue with Lyman Products Corp (Complaint #[redacted]) has been resolved. No other action is needed. [redacted]

Review: I sent in [redacted] – [redacted] – Item # [redacted] that was received by the Lyman Service Department on Monday, January 12 @ 11:56 AM.

After many phone calls to the customer service department I finally received the following email response:

“[redacted],

A customer support staff member has replied to your support request, #[redacted] with the following response:

Hello[redacted],

Your [redacted] has been checked into the system today. Your tracking number for this is #[redacted].

We will get one returned to you as soon as possible. I promise.

Thank you very much for your patience.[redacted]/LYMAN PRODUCTS CORP.

Customer Service Dept.

###-###-####”

I called again on January 30, 2015 and spoke to customer service. I was told it would be at least ten more days until a replacement would be sent to me. I find this unacceptable. What really upsets me is the customer service representative stating my order is ‘free’. It wasn’t free, it is a replacement grip for faulty merchandise. After telling me that, she went on to say that my order came behind thousands of dollars of orders, as if mine is insignificant.

When I asked to speak to her supervisor she hung up on me. Is this how to treat a customer?

I am retired, having been a Group Leader for the largest chemical company in the world. If I would have treated any of my customers as I have been treated my Lyman Customer Service I would have been fired. I have always “Thought Like a Customer” and treated each and everyone one of them, no matter how much they spent, with the utmost respect.Desired Settlement: A replacement grip along with the grip screw I sent. It has been 15 working days since Lyman received the grip. I cannot use something I don't have and the amount of time it is taking to replace the grip is unacceptable.

Consumer

Response:

Greetings, My issue with Lyman Products Corp (Complaint #[redacted]) has been resolved. No other action is needed. [redacted]

Review: Product is a [redacted]. It has a mark on the item I ordered which says "8-Shot Ext." it displays 2 extra shots in the magazine and I was only able to get one. When I called the company they told me I was wrong and that it was a "miss-print" when the website I got it from ([redacted]) also displayed that it added 2 rounds to the [redacted] M-4 for a total of 8 shots. It was also missing parts necessary to install the extension, when I called the company I bought it from ([redacted]) they told me that it did not come with this part when it clearly stated in the instructions supplied by them "install the supplied magazine spring and new follower." --Instruction #5, then when I called [redacted] they said that is does come with it and that I should have it. After much arguing with the customer service person from [redacted], for the second time, they finally sent me the necessary part, after being hesitant.Desired Settlement: I want a full refund on product plus shipping from company and back to company.

Business

Response:

Please send the product back to the below address and include your original purchase receipt as well as a receipt for the return postage. We will refund this to you.

Our address is:

Lyman Products Corp

475 Smith Street

Middletown. CT 06457

Attn: Service Dept

Please be sure to include your name, address and contact information.

We apologize for the inconvenience.

Thank you,

Review: I cancelled an order months ago but it was recently shipped and my account was charged.

ON or about April 24, 2013 I placed an order with this company. I filed a support ticket on May 9th after being promised a shipment within two weeks. I waited an additional week and phoned in a cancellation due to no response on the support ticket. I also filed an additional support ticket on May 17th when the Customer Service Rep (Crista) failed to send me an email acknowledgment of my cancellation as I requested. I received an email on June 26th indicating that they finally read my initial support ticket from May 9th saying it would be an additional 3-4 weeks at which time I responded that I had cancelled this order "months ago". A reply was received on June 27th apologizing for the "confusion" and that they did see that the order was indeed cancelled. NOW, August 6th, I received notification that my order was shipped and my account billed for $159.00.

I do not think I should have to respond to this ineptitude and send a large package back that I clearly cancelled the order for months ago and have printed evidence that I cancelled it. With this kind of unbelievable business practice I have no assurance that I will be given a refund IF I even do send the package back.Desired Settlement: I am requesting a full refund BEFORE I send this package back and furthermore don't even think I should be asked to send it back as a good faith gesture from the company to minimize my frustration. It is federal law that you do not have send back something you did not want and clearly indicated that I did not want this in documented contacts.

Business

Response:

Business Response /* (1000, 5, 2013/08/09) */

Contact Name and Title: Karen Griffin CS Mgr

Contact Phone: 860-632-2020

Contact Email: [email protected]

Dear Mr Compton;

It appears you had placed two orders, on two separate days. One of the orders was canceled per your request, as we were unaware two orders had been submitted. The other order partially shipped on Aug 6. We have submitted a return tag from Fed Ex to pick up the items that were sent to you as well as canceled the remaining items. Upon receipt, we will credit your card fully.

We apologize for the inconvenience.

Thank you

Consumer Response /* (3000, 7, 2013/08/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I cannot accept this offer because: I contacted the company's customer service rep "Krista" who informed me that ALL orders would be cancelled. I followed up with that submitting a support ticket that stated "cancel ALL orders" of which I could submit a copy if necessary. The company informed me that the order delay would be two weeks, and after failing to meet that commitment, promised another two weeks, and after failing that commitment along with the cancellation they shipped the merchandise TWO MONTHS later. How can I trust them to "credit your card fully?" Additionally, I have not received any "Fed Ex return tag". I am requesting an immediate refund FIRST and when and IF I receive that return tag and a scheduled Fed Ex pick up that is convenient to me I will consider that a settlement. I keep MY promises and will send the package back immediately upon a refund and receipt of a postage paid return shipping tag.

Business Response /* (4000, 9, 2013/08/23) */

A refund has been issued for the items. It may take up to a week or so to appear on your statement. We also see that you refused the call tag from Federal Express on August 13 at 4:06 pm.

We hope this will satisfy you.

Thank you