Lymytless, LLC

This client is not being truthful in her response concerning the facts and she is also supposing to be an expert in my field although she has no experience performing permanent makeupI have retained all copies of the texts and emails and so have proof supporting my emailWhen she made the appointments she was made aware of the cancellation policy every time the appointment was made and I have paperwork to prove that factShe cancelled two appointments with less than one hour notice and then did not cancel the third appointment at all but instead did not show up for itWhen she refused to pay the $fee I offered to complete her service anywayI can do no more for her than what I have already doneWhen I asked her if she liked the service she had received so far she responded yes and I have written confirmation of that factShe made a complaint about me on google p, falsifying the facts and using her husbands name instead of hersThis is slander.?

This client is not being truthful in her response concerning the facts and she is also supposing to be an expert in my field although she has no experience performing permanent makeupI have retained all copies of the texts and emails and so have proof supporting my emailWhen she made the appointments she was made aware of the cancellation policy every time the appointment was made and I have paperwork to prove that factShe cancelled two appointments with less than one hour notice and then did not cancel the third appointment at all but instead did not show up for itWhen she refused to pay the $fee I offered to complete her service anywayI can do no more for her than what I have already doneWhen I asked her if she liked the service she had received so far she responded yes and I have written confirmation of that factShe made a complaint about me on google p, falsifying the facts and using her husbands name instead of hersThis is slander

This client cancelled her first two touch up appointments within an hour of her scheduled appointment time and I did not charge her the 50% late charge that could have been applied for not cancelling hours before the service time, in fact I charged her nothing at all and instead voluntary lost income during the hour I could no longer bookThe third time she was scheduled to come in she did not call to cancel, instead she chose not to show up at allAt the time she wanted to schedule a fifth appointment (this includes her very first appointment) I asked her if she would be willing to pay $to hold her appointment as there had been three other appointments that I had held for her that she did not attendShe became furious and began harassing and threatening me, all of this was done via texting and emails and I have kept every one for proof It was very uncomfortable and a little bit scaryAlthough I always hold the belief that we should make the client happy, it is also true that the merchant has basic human rights: that our time and ability to make an income is respected as is our right not to be abused and treated in a malicious way In this situation the client complaint was not completely truthful, she chose to bring in the truths that would bring credit to her story but omit the parts that would show the true situationI do not feel that she should receive a refund do to the fact that she was given ample opportunity to finish the service and even after she harrassed me I offered to complete the service

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meWaiting for documentation of her cancelation policy with my signatureStating facts is not slanderI was never happy with the work she did nor did I say that I wasI have block eyebrows and paid for hair strokeI will be filing a law suitThank you

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meWaiting for documentation of her cancelation policy with my signatureStating facts is not slanderI was never happy with the work she did nor did I say that I wasI have block eyebrows and paid for hair strokeI will be filing a law suitThank you.

I am rejecting this response because: This response is and inaccurateShe repeatedly contacted me at work and I responded everytimeThere was no harassment as I have each email correspondence as wellThere were no threats made to herI did state that I would be filing a claim in small claims court which I am doing and that I would report the business to the Revdex.com and I would also right reviews to let future clients know that she tries to charge you extra to complete the procedure you've already paid forAs far as the appointments scheduledThat is all fabricatedTo begin with she had no posted cancelation policy nor did I sign oneThere was one appointment scheduled and I canceled the day before because my child was illIn researching the procedure of heir stroke eyebrows, it is always done in one visitAnd a block eyebrow is not done at all with this procedureShe applied a block brow and told me to come back for the hair stroke on top of thatThis is not how it's correctly doneIt appears she told me to come back knowing that she would not be doing a hair stroke brow because she does not know howI have submitted this complaint with the Revdex.com before filing a claim in small claims court to give her the opportunity to issue my refund in full just as she told me she would do when I waited a week for the check to come and had to contact her to find out that she had no plans to issue me a refundIf she chooses not to issue the refund for my procedure that was not finished and done incorrectly then I will file a small claim

This client cancelled her first two touch up appointments within an hour of her scheduled appointment time and I did not charge her the 50% late charge that could have been applied for not cancelling hours before the service time, in fact I charged her nothing at all and instead voluntary lost
income during the hour I could no longer bookThe third time she was scheduled to come in she did not call to cancel, instead she chose not to show up at allAt the time she wanted to schedule a fifth appointment (this includes her very first appointment) I asked her if she would be willing to pay $to hold her appointment as there had been three other appointments that I had held for her that she did not attendShe became furious and began harassing and threatening me, all of this was done via texting and emails and I have kept every one for proof It was very uncomfortable and a little bit scaryAlthough I always hold the belief that we should make the client happy, it is also true that the merchant has basic human rights: that our time and ability to make an income is respected as is our right not to be abused and treated in a malicious way.
In this situation the client complaint was not completely truthful, she chose to bring in the truths that would bring credit to her story but omit the parts that would show the true situationI do not feel that she should receive a refund do to the fact that she was given ample opportunity to finish the service and even after she harrassed me I offered to complete the service.

I am rejecting this response because: This response is and inaccurateShe repeatedly contacted me at work and I responded everytimeThere was no harassment as I have each email correspondence as wellThere were no threats made to herI did state that I would be filing a claim in small claims court which I am doing and that I would report the business to the Revdex.com and I would also right reviews to let future clients know that she tries to charge you extra to complete the procedure you've already paid forAs far as the appointments scheduledThat is all fabricatedTo begin with she had no posted cancelation policy nor did I sign oneThere was one appointment scheduled and I canceled the day before because my child was illIn researching the procedure of heir stroke eyebrows, it is always done in one visitAnd a block eyebrow is not done at all with this procedureShe applied a block brow and told me to come back for the hair stroke on top of thatThis is not how it's correctly doneIt appears she told me to come back knowing that she would not be doing a hair stroke brow because she does not know howI have submitted this complaint with the Revdex.com before filing a claim in small claims court to give her the opportunity to issue my refund in full just as she told me she would do when I waited a week for the check to come and had to contact her to find out that she had no plans to issue me a refundIf she chooses not to issue the refund for my procedure that was not finished and done incorrectly then I will file a small claim

This client is not being truthful in her response concerning the facts and she is also supposing to be an expert in my field although she has no experience performing permanent makeupI have retained all copies of the texts and emails and so have proof supporting my emailWhen she made the appointments she was made aware of the cancellation policy every time the appointment was made and I have paperwork to prove that factShe cancelled two appointments with less than one hour notice and then did not cancel the third appointment at all but instead did not show up for itWhen she refused to pay the $fee I offered to complete her service anywayI can do no more for her than what I have already doneWhen I asked her if she liked the service she had received so far she responded yes and I have written confirmation of that factShe made a complaint about me on google p, falsifying the facts and using her husbands name instead of hersThis is slander.

This client is not being truthful in her response concerning the facts and she is also supposing to be an expert in my field although she has no experience performing permanent makeup. I have retained all copies of the texts and emails and so have proof supporting my email. When she made the appointments she was made aware of the cancellation policy every time the appointment was made and I have paperwork to prove that fact. She cancelled two appointments with less than one hour notice and then did not cancel the third appointment at all but instead did not show up for it. When she refused to pay the $100 fee I offered to complete her service anyway. I can do no more for her than what I have already done. When I asked her if she liked the service she had received so far she responded yes and I have written confirmation of that fact. She made a complaint about me on google p, falsifying the facts and using her husbands name instead of hers. This is slander.

This client cancelled her first two touch up appointments within an hour of her scheduled appointment time and I did not charge her the 50% late charge that could have been applied for not cancelling 24 hours before the service time, in fact I charged her nothing at all and instead voluntary lost...

income during the hour I could no longer book. The third time she was scheduled to come in she did not call to cancel, instead she chose not to show up at all. At the time she wanted to schedule a fifth appointment (this includes her very first appointment) I asked her if she would be willing to pay $100 to hold her appointment as there had been three other appointments that I had held for her that she did not attend. She became furious and began harassing and threatening me, all of this was done via texting and emails and I have kept every one for proof.  It was very uncomfortable and a little bit scary. Although I always hold the belief that we should make the client happy, it is also true that the merchant has basic human rights:  that our time and ability to make an income is respected as is our right not to be abused and treated in a malicious way. 
In this situation the client complaint was not completely truthful, she chose to bring in the truths that would bring credit to her story but omit the parts that would show the true situation. I do not feel that she should receive a refund do to the fact that she was given ample opportunity to finish the service and even after she harrassed me I offered to complete the service.