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Lyn Nail

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Lyn Nail Reviews (4)

This letter is in response to the complaint ID *** filed regarding my business, Lyn NaiL We are very interested in making a good faith effort to resolve this dispute.When *** *** came into the shop she requested a full set of nailsWhile getting her nails done,she received a
small paper cut from the brand new nail file that bled more because she pulled the cut apart not allowing it to close and clotMs*** received a sincere apology which was repeated several timesWhen the cut occurred antiseptic liquid and pressure were applied to make the bleeding stopMs*** said it was okayMs*** received a 20% discount on the full setA full set is normally $and she paid $She never asked for any more compensation or discountIf she was that upset, she could have made the request, and we would have honored it right away.When Ms*** returned the following day, the nail salon was extremely busyMs*** spoke rudely and in a loud voiceThis was disturbing for other customersWhile she was yelling, we took the time to look at her nails and offered to fix the thumb nails she was complaining aboutHer natural thumb nails are different sizes and in order to put a nail tip on to properly cover her nails, two different size tips were usedThis is actually quite common, and it is not unusual to use different sized tips when a customer's nails are not symmetricalWhen I offered to fix her nails for her, she refused and left the shop stating that she did not have timeThis problem would easily have been fixed had she waited a few momentsAt this time, Ms*** never asked for a refund, nor did she mention the cut she was so upset about the day beforeI made every effort to satisfy Ms***, but she was in a hurry.While Lyn Nail is a new business, I am not new to the businessThe first day any new business opens is exciting and a little stressfulHowever, I have worked for twenty-three years doing nails and many people have followed me from one shop to the next over the years and received many positive reviews on YELP and FacebookLyn Nail is the second salon I have ownedI am very aware of hygieneMany nail technicians do not wear glovesWhile I choose to wear gloves, I worked on a customer, and then smokedI did not smoke prior to doing my customers nailsMost likely Ms*** is not aware of when I changed my gloves and most likely did not see me wash my hands after smokingHer back was to me the majority of time she was at the salon.I am very sorry Ms*** was unable to communicate clearly that she wanted a discount for a small paper cut or a refund for the full set of nails she receivedI am sorry she was not satisfied, and I am sorry she did not allow me to help her when she returned the second dayWhen she returned to the salon, I made every effort to help her, and I am willing to make every effort of good faith to resolve this issue I am happy to refund her $in the form of a money order.Sincerely,Tom N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

This letter is in response to the complaint ID [redacted] filed regarding my business, Lyn NaiL We are very interested in making a good faith effort to resolve this dispute.When [redacted] came into the shop she requested a full set of nails. While getting her nails done,she received a...

small paper cut from the brand new nail file that bled more because she pulled the cut apart not allowing it to close and clot. Ms. [redacted] received a sincere apology which was repeated several times. When the cut occurred antiseptic liquid and pressure were applied to make the bleeding stop. Ms. [redacted] said it was okay. Ms. [redacted] received a 20% discount on the full set. A full set is normally $30.00 and she paid $24. She never asked for any more compensation or discount. If she was that upset, she could have made the request, and we would have honored it right away.When Ms. [redacted] returned the following day, the nail salon was extremely busy. Ms. [redacted] spoke rudely and in a loud voice. This was disturbing for other customers. While she was yelling, we took the time to look at her nails and offered to fix the thumb nails she was complaining about. Her natural thumb nails are different sizes and in order to put a nail tip on to properly cover her nails, two different size tips were used. This is actually quite common, and it is not unusual to use different sized tips when a customer's nails are not symmetrical. When I offered to fix her nails for her, she refused and left the shop stating that she did not have time. This problem would easily have been fixed had she waited a few moments. At this time, Ms. [redacted] never asked for a refund, nor did she mention the cut she was so upset about the day before. I made every effort to satisfy Ms. [redacted], but she was in a hurry.While Lyn Nail is a new business, I am not new to the business. The first day any new business opens is exciting and a little stressful. However, I have worked for twenty-three years doing nails and many people have followed me from one shop to the next over the years and received many positive reviews on YELP and Facebook. Lyn Nail is the second salon I have owned. I am very aware of hygiene. Many nail technicians do not wear gloves. While I choose to wear gloves, I worked on a customer, and then smoked. I did not smoke prior to doing my customers nails. Most likely Ms. [redacted] is not aware of when I changed my gloves and most likely did not see me wash my hands after smoking. Her back was to me the majority of time she was at the salon.I am very sorry Ms. [redacted] was unable to communicate clearly that she wanted a discount for a small paper cut or a refund for the full set of nails she received. I am sorry she was not satisfied, and I am sorry she did not allow me to help her when she returned the second day. When she returned to the salon, I made every effort to help her, and I am willing to make every effort of good faith to resolve this issue . I am happy to refund her $24.00 in the form of a money order.Sincerely,Tom N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 175 Broad St, Glens Falls, New York, United States, 12801

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