Mrs [redacted] has had several problems with her carIt started out needing a yaw rate sensor due to the DTCs stored in the carShe was charged $528.14, in which I did not charge her the diagnosis fee that is $When she called and said her Uplander was acting up again we sent a driver to go pick it up from her homeThe vehicle had different DTCs during this visit, which were related to the EBCM( electronic brake control module)That was going to be a $repair, but because of the problems she was having, I wanted to help so she was only charged $Mrs [redacted] also received a loaner car at no cost for the duration of the repairAfter a week she stated that it was doing the same thing againWe kept the vehicle for a week and never duplicated the problem after driving it everydayShe picked the car up and two weeks later JD Buy Righters called and said they had the car and it was acting up stillWe sent someone to pick it up againThey told us they diagnosed it as a faulty yaw rate sensorWe found that the steering angle sensor was faultyJD Buy righters paid for the repairThe Uplander was returned to themOnce again the Uplander came back to us with similar symptomsWe called GM technical assistance and they first recommended doing a parts warranty on the yaw rate sensorWe replaced the yaw rate sensor and still had the same DTCsAfter two full days of tracing wires, we a short in the wiring harness that goes to the EBCMWe have driven the car miles and it is still driving normalWhen it comes to the refund, we have spent countless hours trying to find this problem, which she was not charged forI have personally taken the time to drive her carShe was not charged full price for any repair that was performedShe is also not being charged for the wiring repair that fixed her carThat repair alone would total $1,I think that we have been nothing short of accommodating and fair Thank you, [redacted] Service Manager
Mrs. [redacted] has had several problems with her car. It started out needing a yaw rate sensor due to the DTCs...
stored in the car. She was charged $528.14, in which I did not charge her the diagnosis fee that is $100. When she called and said her Uplander was acting up again we sent a driver to go pick it up from her home. The vehicle had different DTCs during this visit, which were related to the EBCM( electronic brake control module). That was going to be a $700 repair, but because of the problems she was having, I wanted to help so she was only charged $369.60. Mrs. [redacted] also received a loaner car at no cost for the duration of the repair. After a week she stated that it was doing the same thing again. We kept the vehicle for a week and never duplicated the problem after driving it everyday. She picked the car up and two weeks later JD Buy Righters called and said they had the car and it was acting up still. We sent someone to pick it up again. They told us they diagnosed it as a faulty yaw rate sensor. We found that the steering angle sensor was faulty. JD Buy righters paid for the repair. The Uplander was returned to them. Once again the Uplander came back to us with similar symptoms. We called GM technical assistance and they first recommended doing a parts warranty on the yaw rate sensor. We replaced the yaw rate sensor and still had the same DTCs. After two full days of tracing wires, we a short in the wiring harness that goes to the EBCM. We have driven the car 20 miles and it is still driving normal. When it comes to the refund, we have spent countless hours trying to find this problem, which she was not charged for. I have personally taken the time to drive her car. She was not charged full price for any repair that was performed. She is also not being charged for the wiring repair that fixed her car. That repair alone would total $1,000. I think that we have been nothing short of accommodating and fair.
Mrs [redacted] has had several problems with her carIt started out needing a yaw rate sensor due to the DTCs stored in the carShe was charged $528.14, in which I did not charge her the diagnosis fee that is $When she called and said her Uplander was acting up again we sent a driver to go pick it up from her homeThe vehicle had different DTCs during this visit, which were related to the EBCM( electronic brake control module)That was going to be a $repair, but because of the problems she was having, I wanted to help so she was only charged $Mrs [redacted] also received a loaner car at no cost for the duration of the repairAfter a week she stated that it was doing the same thing againWe kept the vehicle for a week and never duplicated the problem after driving it everydayShe picked the car up and two weeks later JD Buy Righters called and said they had the car and it was acting up stillWe sent someone to pick it up againThey told us they diagnosed it as a faulty yaw rate sensorWe found that the steering angle sensor was faultyJD Buy righters paid for the repairThe Uplander was returned to themOnce again the Uplander came back to us with similar symptomsWe called GM technical assistance and they first recommended doing a parts warranty on the yaw rate sensorWe replaced the yaw rate sensor and still had the same DTCsAfter two full days of tracing wires, we a short in the wiring harness that goes to the EBCMWe have driven the car miles and it is still driving normalWhen it comes to the refund, we have spent countless hours trying to find this problem, which she was not charged forI have personally taken the time to drive her carShe was not charged full price for any repair that was performedShe is also not being charged for the wiring repair that fixed her carThat repair alone would total $1,I think that we have been nothing short of accommodating and fair Thank you, [redacted] Service Manager
Mrs. [redacted] has had several problems with her car. It started out needing a yaw rate sensor due to the DTCs...
stored in the car. She was charged $528.14, in which I did not charge her the diagnosis fee that is $100. When she called and said her Uplander was acting up again we sent a driver to go pick it up from her home. The vehicle had different DTCs during this visit, which were related to the EBCM( electronic brake control module). That was going to be a $700 repair, but because of the problems she was having, I wanted to help so she was only charged $369.60. Mrs. [redacted] also received a loaner car at no cost for the duration of the repair. After a week she stated that it was doing the same thing again. We kept the vehicle for a week and never duplicated the problem after driving it everyday. She picked the car up and two weeks later JD Buy Righters called and said they had the car and it was acting up still. We sent someone to pick it up again. They told us they diagnosed it as a faulty yaw rate sensor. We found that the steering angle sensor was faulty. JD Buy righters paid for the repair. The Uplander was returned to them. Once again the Uplander came back to us with similar symptoms. We called GM technical assistance and they first recommended doing a parts warranty on the yaw rate sensor. We replaced the yaw rate sensor and still had the same DTCs. After two full days of tracing wires, we a short in the wiring harness that goes to the EBCM. We have driven the car 20 miles and it is still driving normal. When it comes to the refund, we have spent countless hours trying to find this problem, which she was not charged for. I have personally taken the time to drive her car. She was not charged full price for any repair that was performed. She is also not being charged for the wiring repair that fixed her car. That repair alone would total $1,000. I think that we have been nothing short of accommodating and fair.
Thank you,
[redacted]
Service Manager