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Lynch's Furniture & Appliance, Inc.

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Reviews Lynch's Furniture & Appliance, Inc.

Lynch's Furniture & Appliance, Inc. Reviews (2)

Complaint: ***
I am rejecting this response because: Frigidaire has been investigating the matter with the freezer and has stated that they did not speak with Lynchs furniture stating that the problem we are having is a response of the freezer....in addition....no one said that Lynch's was holding the receipt ransom...this is another lie by that business and they did not give us the proper paperwork for the freezer at time of purchase even though it was brought to their attention on the dock as we were loading the freezer into the truckThey stated, we know where you got itLynch's furniture associate, *** stated on the phone to Mrs*** that it is the consumers responsibility to get the receipt and paperwork at time of purchaseWhile they state they are not holding receipt for ransom, they have made no attempts at purchase time to supply us then or now with the receipt or the proper paperwork for the freezer Frigidaire is currently investigating the problem with this lemon freezer passed off to us from Lynchs furniture So that proves another lie that we were and have been willing to accept help on the matter.Lynch's also failed to state to the Revdex.com that we did not JUST notify them of the vacuum issue currently the problem of the freezer and ( what they (Lynchs) call a switch problem) We notified them in July of the first issue we had where we lost over in meat when the month old freezer stopped working all together There are work order numbers with Frigidaire on this appliance currently and we are doing all we can with ***'s and Frigidaire to rectify the matter It is apparent to us that with the omission of information and the half truth of information that lynchs reported back to the Revdex.com on the matter of the Frigidaire freezer they sold us and the fact they refuse to get us the proper paperwork on the appliance, that they are ignoring the fact that this particular freezer is a lemon by the standards of lemon law in Missouri.we have been belittled by ***, the associate we spoke with on the phone on the matter and ignored by Lynchs furniture, and they are not effectively representing good faith in helping to resolve a matter of a lemon appliance we would like our money back and we would gladly save them the hassle of picking up this appliance by delivering it back to them ourselves Lynchs throwing back at us their longevity in the appliance business is not an answer to our problem. If Frigidaire cannot rectify the issue by their honoring the warranty work and the service company cannot rectify the issue, as we are diligently working with them at this time , we expect the dealer to return us our money as we return the appliance We have been working in good faith with Frigidaire and ***s and will not accept the belittling and arrogance that Lynchs furniture is using in ignoring us Lynchs arrogance that their longevity in business should
make them exempt from the responsibility to the consumer in this matter is very disconcerting We would like support to help us to get our money back so that we can get a working freezer before our butchering season starts and it is fast approachingThis freezer has stopped working and twice has had vacuum issues and Frigidaire at no time told Lynchs this was a issue with the appliance
Sincerely,
*** & *** *** ***

Lynch’s Furniture & Appliance, Inc*** *** ** ** *** *** ** *** *** www.lynchsfurnitureandappliance.com Revdex.com NBroadway, Suite StLouis, MO RE: ID ***, ***, *** and *** *** Based off the compliant letter
filed with the Revdex.com on 8/25/Lynch’s Furniture & Appliance is uncertain what complaint we are responding to. Below are details of our conversations and actions with Mrs***. Lynch’s Furniture is hopeful this will clear any/all complaints in regard to the manner of service we have provided Mrs***Mrs*** called and asked for assistance regarding the service of her Frigidaire freezer which was purchased from Lynch’s on 2/4/2017. Mrs*** initial complaint was that the servicer currently repairing her freezer wasn’t resolving the issue quickly enough and that she was losing productivity with her garden. Lynch’s Furniture Customer Service Associate offered to call Frigidaire to find an alternate servicer to repair her freezerAll appliances Lynch’s Furniture sells have a one-year product manufacturer defect warrantyAll warranty issues are handled by and thru the manufacturer however Lynch’s Furniture always assists the customer through the process by contacting the manufacturer for the customer if necessaryLynch’s Customer Service Associate called Frigidaire immediately to assist the customer. Frigidaire stated that the freezer door will at times be harder to open and that is not a manufacturer defectThey stated that since it is not a manufacturer defect, to have a different appliance servicer look at her freezer due to this complaint, she would then have to pay the new servicer a service and repair chargeOn August 18, Lynch’s Furniture contacted Mrs*** and relayed the information and choices. The customer service associate offered to assist her to set up an alternate servicer to look at the seal to see if that was, in fact, defective on her freezer. However, as Frigidaire stated if another service repair person was dispatched then Mrs*** would be responsible for the service charge incurred. If she allowed the current repair people to re-review it they (being Frigidaire) would approve it under the initial warranty issue (which according to Mrs***’s complaint was a faulty switch)All customers are given a receipt of purchase at time of purchase. To our knowledge any time a customer has requested a copy of their receipt Lynch’s Furniture has always provided the receipt immediately. It is NOT our policy to hold a receipt ransom. That is absurd. It seems that the core of Mrs***s complaint is that while she has several agencies assisting her (Frigidaire, Grassler’s Appliance Service, and Lynch’s Furniture and Appliance) it is taking longer than she wants it to take to repair her freezer and she is angry about this. We wanted to help Mrs***, but Mrs*** was angry and threatened a lawyer and Revdex.com complaint. At that point Lynch’s Furniture is unable to communicate with Mrs***Lynch’s Furniture & Appliance, Inchas been in business since under the same Lynch family. We are a 4th generation family owned and operated company in which we pride ourselves in serving our community in helping our customers make their house a home with our home furnishings. We also pride ourselves in community service and having an upstanding reputation. We certainly could not survive in our small community or be in business for strong years if we were people who didn’t take care of business. Again, we regret Mrs***’s dissatisfaction with resolving her issues. She will need to work directly with the manufacturer Frigidaire to resolve her concern: “I am fearful that I will not be able to use this freezer at critical points in our timeline next month” Sincerely, *** ***, Owner

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Address: 248 Old Route 66, Saint Robert, Missouri, United States, 65584-3789

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