Lynchburg Family Medicine

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While the information in the business response is correct (except for dates), and the payments appear now to have been credited where they belong, I was assured that this item would not go to collections but in fact has The business has indicated that they have instructed the collection agency to remove this item from the credit report, I was told this could take up to two months I cannot consider this matter concluded until my daughter's credit report has been cleared of this company's error.This is a medical bill for a college student Bills were mailed to our home address so I could take care of these types of bills (My daughter is a dependent on my insurance and I cover the copayments for her) The check was not mailed when they said it was (see my original complaint), and it was this delay that contributed to the "automatic" forwarding to collections after they promised they would notate the account not to go to collectionsThe company should not make promises it is not prepared to keep (regarding when they are sending payments out, or withholding from collections) This irresponsibility hurts people's credit.Should this appear on my daughter's credit report two months from now, I will be forced to take further action Regards, [redacted] ***

Patient account was resolved 4/7/2015. Refund check *** for $ was sent to patient on 03/12/ Patient father paid $on correct account and information was sent to collection agency to have balance removed from collections

I have reviewed the response...

offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the information in the business response is correct (except for dates), and the payments appear now to have been credited where they belong, I was assured that this item would not go to collections but in fact has.  The business has indicated that they have instructed the collection agency to remove this item from the credit report, I was told this could take up to two months.  I cannot consider this matter concluded until my daughter's credit report has been cleared of this company's error.This is a medical bill for a college student.  Bills were mailed to our home address so I could take care of these types of bills.  (My daughter is a dependent on my insurance and I cover the copayments for her).  The check was not mailed when they said it was (see my original complaint), and it was this delay that contributed to the "automatic" forwarding to collections after they promised they would notate the account not to go to collections. The company should not make promises it is not prepared to keep (regarding when they are sending payments out, or withholding from collections).  This irresponsibility hurts people's credit.Should this appear on my daughter's credit report two months from now, I will be forced to take further action.
Regards,
[redacted]

Review: Regarding my daughter's account (she is a college student and on my insurance). Once my insurance made their payment, I made an electronic payment through my bank for the difference. When I continued to receive bills for the "outstanding" balance, I called and found that my payment had been credited to the wrong account. [redacted] refused to simply move the funds, opting instead to mail me a refund check and ask me to pay again.

They claim a refund check was issued 2/21 (after being "processed" in the first week of February), but as of 3/13 I have not received the check. I do not want them to list my "outstanding" bill as delinquent or send it to collections when I have paid it.Desired Settlement: Either credit my account properly or overnight a check to me so I can re-pay the bill.

Business

Response:

Patient account was resolved 4/7/2015. Refund check [redacted] for $ 46.84 was sent to patient on 03/12/2015. Patient father paid $46.84 on correct account and information was sent to collection agency to have balance removed from collections.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While the information in the business response is correct (except for dates), and the payments appear now to have been credited where they belong, I was assured that this item would not go to collections but in fact has. The business has indicated that they have instructed the collection agency to remove this item from the credit report, I was told this could take up to two months. I cannot consider this matter concluded until my daughter's credit report has been cleared of this company's error.This is a medical bill for a college student. Bills were mailed to our home address so I could take care of these types of bills. (My daughter is a dependent on my insurance and I cover the copayments for her). The check was not mailed when they said it was (see my original complaint), and it was this delay that contributed to the "automatic" forwarding to collections after they promised they would notate the account not to go to collections. The company should not make promises it is not prepared to keep (regarding when they are sending payments out, or withholding from collections). This irresponsibility hurts people's credit.Should this appear on my daughter's credit report two months from now, I will be forced to take further action.

Regards,