Lynchburg Mazda

[redacted] called the customer and all is wellWe are doing a courtesy examination of the vehicle for the consumer Please consider the matter closedRespectfully, [redacted] ***

[redacted] called the customer and all is well. We are doing a courtesy examination of the vehicle for the consumer.  Please consider the matter closed. Respectfully, [redacted]

I took my car to for state inspection at Automattox on March 27, 2015. Car got rejected for both otter tie rod ends and hub assemblys. I picked the car up and checked it over by myself and then had another shop look at. The only thing that was in need of replace was tie rod ends. At this point I...

called Lynchburg Mazda to let them know what happened and they sent me to [redacted]. I left a message on his voicemail for him to call me back. Monday March 30, 2015 I called back twice trying to reach him and they told me he was there but he is not answering his phone. All I ask is for [redacted] to call me back so I can tell him what happened. I have since fixed the tie rod ends and have had the car restate inspected. The reason I took the car to [redacted] is because I get free state inspections for life there. Now I had to pay 16.00 to get my car inspected somewhere else.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Review: When I got the car I took it back 2days later. Because the car was not clean and the brakes was making noise, along with the power steering. I ask if I could give the car back and put what I have paid into something else and was told NO! By Andr Kendrick. I talked with Chis Mayberry told him everything that was wrong with the car he ask me to bring the car back. and they was to fix everything. They kept my car for 2 weeks only fixing the radio when I got my car back it was doing the same thing I would call and know one would call me back Finally [redacted] one of the owner called me back and was very rude about the car I had to pay 100.00 for the power steer that was to be fix when I talk with Chris. door knob was still broken the brakes still mess up and the console was broke from day one.. I have taking my car over to then several times for the same thing. So I'm sending this complaint to figure out where I can go from here because nothing that I can do or have tried to do is workingDesired Settlement: I would like for them to fix my car or give me something compatible to what I got if not give me my money back.[redacted]

Business

Response:

With regards to complaint id # [redacted], I would very much like to fix the vehicle.

I had no idea she was having further issues.

Please have her call me direct at:###-###-#### and l will schedule the repairs. I

will also personally be involved in the Quality Contro! process after the repairs

have been performed.

ThankYou !

Chris Mabry

Review: On April 6, 2013, I decided to purchase a 2007 Hummer H3, the vehicle was located at Lynchburg Mazda which the salesperson named Mr. [redacted] that I talked to from [redacted] Sales took me to look at the vehicle. He showed alot of vehicles theyhad in stock so I did not decide on any vehicle until May 10th which the vehicle stayed in the repair shop for two weeks due to a part for the engine I was told by Mr. [redacted]. I asked how bad was the reapir and he said that the vehicle only needed minor repairs.

I agreed to getting the vehicle completely fixed before buying the vehicle and then on the 17th is when I signed the paperwork. I received the Car fax on this vehicle though it did not show any major repairs. I first put this in the repair shop on the 31st at [redacted] for the gas cap. Then I took the vehicle back to [redacted] again on the June 8th again for gas cap. The vehicle later starting running rough, I took the vehicle to [redacted] to get it checked, nothing was found. It was almost a month later, I took the vehicle to [redacted] Auto Service for oil change and to check the vehicle completely over, this is when they found out that the transmission had leaked out and caused damaged. I called Lynchburg Mazda over five times that week to get them to help, I later took the vehicle to [redacted] Chevrolet on July 30th which I had the vehicle towed where they had the warranty company to come out to verify the damages to the transmission. Lynchburg Mazda claimed that it was nothing they could do and for me to try to get the vehicle back to them. I could not do that when the vehicle could be driven all the way to Lynchburg, VA.

I live in [redacted], VA and work in [redacted], VA, I asked them for help with no assistance at all. I called [redacted] Sales, they did not help me, the only thing I wsa told was to contact Lynchburg Mazda. [redacted] Chevrolet waited until August 5th to tell me that Fidelity Warranty would not cover the costs for another transmission. I had to get a rental car from July 26th to August 9th, the costs ws totalled $ 2046.00 for the rental car. I was not reimbursed for any of the amount that between both dealerships cost me. I had to take the vehicle again four more times to [redacted] Complete Auto Care in Alexandria, VA and then to [redacted] Chevrolet for replacement of teh water pump, crankshaft sensor and evaporative leak. This vehicle has costed me another $700.00 in repairs and now on the 30th of November I had to take the vehicle to [redacted] Chevrolet to check to see why the vehicle cuts off completely while driving on the highway. This is very unsafe and dangerous, what if it was in traffic on a busy road or interstate. I am very tired of the this vehicle causing me problems. I would like to return this vehicle and get reimbursed for everything I have spent on the vehicle. I should be given a new vehicle or something better or close to what I have though in better condition.Desired Settlement: I would like for Lynchburg Mazda to reimburse me for all of the money I have spent for the operating of this vehicle and that General Motors replace my vehicle with another one of my choosing. I want to definitely be reimbursed for the rental car and the repairs done on this 2007 Hummer H3. This is not what a business shoild do to a military veteran and treat them as if we are nothing.

Business

Response:

Subject: ID-[redacted]

When talking with my salesmanager and the Service Manager at Lynchburg Mazda, a few important things have been left out of this letter from the customer. The biggest being... many people from our company have been trying to help and see that this transmission would be covered under the extended service agreement. We have made several attempts to get covered, but they will not do so. The reason why they will not cover is because, as said from [redacted] Chevrolet..when they got the car from the customer the cap was left off and they found fluid not leaking from seals but from out of the cap area itself. Somewhere along the way, at one of the various places she had it serviced, after she bought it..they did not put the cap back on. If it was a mechanical failure of the transmission, it would have been covered, plain and simple. But, because of the way the transmission failed (no cap, no fluid)..no warranty would cover that. We do not know who she had work on it, or check trans fluid levels, but somebody forgot to put the cap back on.

I would love for the opportunity to see about trading her our the the H3 if she would like to.

Thank you for your time.

General Manager

Lynchburg Mazda/[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

The reason why I am not satisgied with the resolution is first the transmission does not have anything to do with the vehicle as a whole. The vehicle has more than the transmission problem which I did not have any control over a cap being left off due to neglience of another business. I have made sure that this vehicle has been checked each time there is an issue and more importantly, if I did not take care of it do you really think the vehicle would have been running at all. The fact is if a business sells a product knowing the full issue of it before selling it and then expect the customer to agree with it then something is very wrong. I am not a salesperson though I would think ethics is not shown here when it comes to a customer and especially a military veteran who is still serving their country.

I have losted not only time though more importantly money by buying a vehicle that caused me more problems than anything. I have went to three different repair facilities with the same issue. The vehicle is now located at [redacted] Chevrolet in Lynchburg, VA. I want to get another vehicle from another automobile company of my choosing and also be reimbursed for the money that I have already spent on this 2007 Hummer H3. It also has a recall on the vehicle with a louver hood issue that could also cause a major problem at some point. I have spent a total of $ 2000 in paying for a rental car from July 26 to September 7th. I have had to also purchase a gas cap twice to try to see if this was the cause for the engine light which is the main causes for the vehicle being in the repair shop each time. I am very tired of going through alot of drama with a vehicle a dealership knew that there was major problems and eve though I have tried to get it fixed, nothing is getting better. I want to get another vehicle at a dealership located close to my home of residence and not Lynchburg Mazda.

I do not or will ever trust them again as long as they are in business, when you treat a customer the way I have treated especilally when I was the one who called them about the transmission several times to get it fixed. [redacted] Chevorlet told Fidelity Warranty that it was due to a neglience of someone leaving the cap off the transmission. First of all, how can you drive a vehicle a whole month without a cap on a transmission, really that is a lie no one can drive from [redacted], VA to Lynchburg, VA every weekend and go to work through out the week without a cap on the transmission. I want this resolved by my stipulations on this case and that is to be reimbursed my rental car funds I had to pay out of my pocket and that I choose the dealership to trade this vehicle in and get another vehicle. Meaning the vehicle that I get will have a better maintenance record and excellent condition upon puchasing.

Regards,

Business

Response:

With regards to case ID # [redacted] involving [redacted], after talking to my

managers about the situation, we do not feel responsible for any wrongdoing in

this matter. It is very unclear at which stop the dipstick was left off of the vehicle.

The extended warranty company that we have used for many years declined the

warranty for that reason.

I have nothing further to offer [redacted] although I am very sorry this happened to

her!

Perhaps she could submit this claim to her insurance company as a

comprehensive claim and they will pay it ?

Respectfully,

Chris Mabry

President

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I am not satisfied with the resolution is no one seems to get the understanding, it more than just what happened to the transmission. Mr. Mabry says he talked to his managers though at the same time, did they tell him that this vehicle was kept for two weeks before I picked it up in the beginning for repairs. Lynchburg Mazda did not tell me that this vehicle needed a engine cyclinder before buying it and they never told me exactly all the repairs as of yet that they did to the vehicle. There is lies being told about this vehicle and I am no where satisfied with the treatment I have been receiving from Lynchburg Mazda since buying a vehicle that was to my thought a lemon. How can any business sell a vehicle to a military veteran without thinkign would I want to treat anyone in this manner?

I have taken this vehicle numerous of times to different repair shops that I thought would know what is actually happening with this Hummer, no one as of yet has been able to fix this vehicle long enough without me returning back to the repair shop. I have lost more money with this vehicle than anything, what they are not understanding is all I am asking at this point is to give the money I have spent on rental and all repairs back to me. They have ignored the requests of reimbursing me, I am behind in paying all my bills because of this vehicle. The money I have had to spend would get my bills paid up right now. I have had a lot of grief and stress ever since I bought this vehicle. If I am not reimbursed for the repairs and rental costs, I will seek legal action as well from our JAG office. I am tired of all the headaches, Lynchburg Mazda has caused me for months. Yes, Lynchburg Mazda is very responsible for everything, if they were honest from the start we would not be where we are right now.

Regards,

Review: I called Friday, March 27, 2015 and asked to speak with a manager and I only got his voicemail so I left a message for him to call me back and left my cell phone number. I haven't heard from him on Monday, March 30, 2015 so I called back twice to try to talk to him and he never answered his phone and I was told he was there but never called back or answered the phone. The reason I was calling is about a state inspection that was wrongly done on my car.Desired Settlement: No settlement needed.

Consumer

Response:

I took my car to for state inspection at Automattox on March 27, 2015. Car got rejected for both otter tie rod ends and hub assemblys. I picked the car up and checked it over by myself and then had another shop look at. The only thing that was in need of replace was tie rod ends. At this point I called Lynchburg Mazda to let them know what happened and they sent me to [redacted]. I left a message on his voicemail for him to call me back. Monday March 30, 2015 I called back twice trying to reach him and they told me he was there but he is not answering his phone. All I ask is for [redacted] to call me back so I can tell him what happened. I have since fixed the tie rod ends and have had the car restate inspected. The reason I took the car to [redacted] is because I get free state inspections for life there. Now I had to pay 16.00 to get my car inspected somewhere else.

Business

Response:

[redacted] called the customer and all is well. We are doing a courtesy examination of the vehicle for the consumer. Please consider the matter closed. Respectfully, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: I bought this car brand new, paid in cash and they did not tell me it took oil, or that you had to drive it like a race car and red line it all the time.

As soon as I took the car home for the first time I told them something was wrong with the rear end of the car and it took them 4 times of us going up there before they believed us. Than had to wait for them to order one and go up there again for them to put it in. Than when we took it home the engine light was on and we had to go back up there to get that fixed. Than my keys didn't work and had to go up there again. Than my front end starting making noises. so had to take it back they said screws were lose on front. fixed that and my keys didn't work again. Floods all the time had it towed 2 times,

and still my car does not want to crank and keys don't half work

Business

Response:

Here you go

Sorry guys.

Hi [redacted],

This would not be a VTA candidate due to age and lack of repairs.

We rarely have issues with newer RX-8’s.

Thanks,

[redacted],

I’ve spoken to the Service Manager at Lynchburg, and they have a customer with a 2011 RX8 who’s both complained to the GM and upper management and also contacted the Revdex.com regarding her ownership experience with her RX8.

She is requesting Mazda Trade Assistance to get a new Mazda and the dealership has reached out to me to see if we can help.

I’ve pulled her WVI and while she does have a good CP history, I've never heard of VTA for such an old car (2011), and the issues she's had are just part of RX8 ownership (flooding, etc.).

She has 36,129 miles on her car, her Basic Warranty expired January 2014.

I would not think VTA would be possible but sending it to you for confirmation.

2011 RX8

36129 miles

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I gave the dealer "[redacted]" a check for $4,000.00 for a black Jeep Liberty 2008, on 4/22/2015, the jeep was placed in the shop for repairs about 4 times before the 30 days was up, I made my first payment in June at that time the bank said they would mail me my payment book, to this day I have not heard one word from the bank about my payments and now they want me to turn the jeep in to a repo company here in [redacted]Desired Settlement: I need a way to work, if they are willing to work with me I will make my payments with a payment book if they send it, if not give me my money and I will go get another Jeep somewhere else who will respond to my emails and many phone calls. I don't have $4,000.00 to just give away plus the $266.00 payment made in person in the [redacted] branch of [redacted]

Business

Response:

To whom it may concern. Auto Connection has numerous emails, explaining to the customer to contact the bank concerning this issue over the last few months. We would be willing to provide those emails.if needed. We gave him multiple Phone numbers and addresses to different Credit Union locations.. As far as the owners manual and floor mats. We also told them on different emails that those are also available for him to pick up, but he has been in **. We cannot change or discuss his past due status with the lender because that is private information between the customer and the lender. And that also has been shared with the customer on three separate emails...If further information is needed. Please feel free to email back.Thanks

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have tryed many time to reach the lender, but they would not return my calls or emails, I paid $4,000,00 to Auto connections for my jeep in April of 20015 and my first payment in June of 300.00 at that time the lender said they would send me my payment book so that I would know where to send my payment, as of this date I never revived the book, they sent someone to come take my Jeep. so now they have my $4,300.00 and I am out of a jeep. and they put on my credit Repo. where is my money

Went there this morning and had a ton of things done they had it done in three hours and perfectly. This is the best place in the United states.