Lynchburg Nissan, Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response was not in a timely fashion, I was not contacted from the business is any shape form or fashion, except for the salesman to say that he didn't know and sorry he couldn't talk long cause he  was off.  No resolution was offered. I do have evidence of the damages not disclosed, you can have an order ticket saying this and that, the car was bought in from another location, but I do have documentation proving what I was sold did indeed have front end damage before I acquired the vehicle, bought 5/11 admitting to "touch up" has proven fact, I do have receipts and photos of when I replaced the windshield on 5/12 the morning of and I was informed of frontal damage that can impose safety risks to the impact bar and other components of the vehicle, and can provide such info for the Revdex.com site. I repaired and was notified of damage less than 24 hours of acquiring the vehicle. So if the Revdex.com needs documentation, I will be more than happy to provide. Thanks [redacted] for your response, and rather long time to respond, but the way this was handled was less than satisfactory. Thanks for your time
Regards,
[redacted]

We have absolutely no way of knowing what has been done to this car if we didn't repair it or car fax doesn't show it. We thought the car looked fantastic and I assume the customer did to or he would not have purchased it. The car was safe and I really don't know what else to do.Respectfully,[redacted]

I went over this complaint with the people involved. Not one person heard anything from Mr [redacted] until this complaint showed up.After speaking with all parties and looking at our service ticket before offering for sale to the public, we really don't know what to apologize for. I know we didn't...

(and don't) try to hide things from customers. Do we "touch up" cosmetic damage...of course, every dealer does. But that isn't "hiding" anything ...it's improving the vehicle. So respectfully, I don't know what to apologize for. Everyone said this gentleman was very polite and friendly and the transaction went through without incident.Respectfully,[redacted]

We will send Mr [redacted] $245 which is the price of a windshield. That's more than fair in this case.Please let me know if that is acceptable. That is my final offer. Respectfully,[redacted]

Mr. [redacted] was charged $22293 minus $1000 for the rebate. Making the price $21293 which is actually $307 less than the internet price of $21600. We offered the Rogue at this price to help Mr. [redacted] out for his discomfort with the Murano that he purchased. When the paperwork is printed it is...

mandatory for us to take the rebate out of the sales price so the sales tax is figured correctly. When we were going over numbers with Mr. [redacted] we did not agree on the trade figure of 19500. We had originally told Mr. [redacted] that we would offer him $18000 for his trade and after negotiating with with he said if you can pay me $18500 for the trade I will agree to do business. I am sorry for the confusion with the numbers. If Mr. [redacted] would like to stop by the dealership I would be glad to go over the break down with him again. Thanks, [redacted]General Sales Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not agree 18,000 for a car I paid 20,953 I agreed I would get 19.500 for the car they  sold  me with three shades of white.I had the car three days and wanted to return it   and I did not agree to  another $598.00 processing fee.lynchburg nissan changed the contract.I did not agree to the contract I did not get to see until I after I signed it.

Review: This issue started December with this vechiel.I was shown a car fax showing the car was not in a accedent and it has . Took the car back to the dealer showed the damage and informed the dealer I know longer wonted this car. Find something to replace this with. Also I talked to the used car manager and he wont,s to price the car at today price.

Business

Response:

We will be happy to give this customer fair market value based on the clean car fax if he wants to trade.Chris

Review: Bought a used car from this dealership, was not aware of several safety issues upon purchasing, I would first like to say most of these issues would have been discovered if it were not raining that day, but the business failed to disclose that the car had indeed been wrecked (was not on the carfax nor indicated by seller) in the front passenger side bumper that could result in a faulty impact bar if I were happen to be in an accident, you can also see where they painted over the results of the front passenger end being wrecked with touch up paint, improperly done and can wipe off easily with an alcohol pad, there's a crack in the license plate frame as well indicating, a cracked in the windshield that was not visible in the car due to rain that day and it being covered by the rear view mirror (line of sight), the windshield has been replaced, bought 5/12 one day after purchasing the vehicle. These are all safety issues that I had to address within a months purchase of this vehicle. I have put in time and effort, as well as my own money to try and reconcile most of the problems encounter, but when it comes to my safety and wallet, this company has no respect, and have dodge my very own written complaint via their website. Safety over profit, not the other way around.Desired Settlement: Apology, and some type of mutual resolution to the problem. I'm willing to work with the company/business. I feel my insurance company shouldn't be used, and my wallet shouldn't be exhausted, and if not, I want this claim to be known to other consumers. I want them to know that they have covered this much up against my safety, and they will continue if not intervened. Thanks for your time, Revdex.com. Take Care.

Business

Response:

I went over this complaint with the people involved. Not one person heard anything from Mr [redacted] until this complaint showed up.After speaking with all parties and looking at our service ticket before offering for sale to the public, we really don't know what to apologize for. I know we didn't (and don't) try to hide things from customers. Do we "touch up" cosmetic damage...of course, every dealer does. But that isn't "hiding" anything ...it's improving the vehicle. So respectfully, I don't know what to apologize for. Everyone said this gentleman was very polite and friendly and the transaction went through without incident.Respectfully,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response was not in a timely fashion, I was not contacted from the business is any shape form or fashion, except for the salesman to say that he didn't know and sorry he couldn't talk long cause he was off. No resolution was offered. I do have evidence of the damages not disclosed, you can have an order ticket saying this and that, the car was bought in from another location, but I do have documentation proving what I was sold did indeed have front end damage before I acquired the vehicle, bought 5/11 admitting to "touch up" has proven fact, I do have receipts and photos of when I replaced the windshield on 5/12 the morning of and I was informed of frontal damage that can impose safety risks to the impact bar and other components of the vehicle, and can provide such info for the Revdex.com site. I repaired and was notified of damage less than 24 hours of acquiring the vehicle. So if the Revdex.com needs documentation, I will be more than happy to provide. Thanks [redacted] for your response, and rather long time to respond, but the way this was handled was less than satisfactory. Thanks for your time

Regards,

Business

Response:

We have absolutely no way of knowing what has been done to this car if we didn't repair it or car fax doesn't show it. We thought the car looked fantastic and I assume the customer did to or he would not have purchased it. The car was safe and I really don't know what else to do.Respectfully,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will be happy to provide any documentation to the Revdex.com prove otherwise than what [redacted] has stated, windshield replacement less than 24 hrs of purchasing the vehicle, couldn't see the crack due to the rain as previous stated as well as the front bumper being touched up and license plate holder being busted, I haven't been contacted by [redacted] or anyone since the last reply, or since purchase of the vehicle to be honest, I can state that for a fact, we are two months into this complaint, [redacted] has admitted to covering up and touching up, in the previous reply. Not to mention a recall that I'm now addressing that wasn't done while in possession of the dealership, so respectfully I'll have to decline, if Revdex.com wants documentation. I'll be happy to provide it. Instead of waiting a month long to reply, going against the accusations, all it takes is a phone call. thanks [redacted]

Regards,

Business

Response:

We will send Mr [redacted] $245 which is the price of a windshield. That's more than fair in this case.Please let me know if that is acceptable. That is my final offer. Respectfully,[redacted]

Consumer

Response:

I'll accept the offer and response on merit of how long we've disputed this complaint and the respect I have for [redacted]'s time and his business operations. Respect goes along way, I wish him and the company he runs the best.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a car from this company and it is a lemon. I took it back several times when I first bought it and was told there was nothing wrong with it. There is issues with the electrical and the underbody has rusted. I was told that it could possibly be a flood vehicle and should have a salvage title.Desired Settlement: Replace vehicle

Business

Response:

Hey [redacted]:I am responding to complaint # [redacted]. The customer purchased a car from Lynchburg Mazda, not Lynchburg Nissan. However, we own that store also, so it is a mute point. I looked back over the service history of the vehicle. The vehicle was in for 3 problems over a 9 months for various complaints. According to our records, we repaired the car each time or we could not duplicate the complaint. The car has 87,000 miles. Although not common, it is certainly very possible a car with that many miles could have a few issues come up. I would hardly call this a "lemon", but as you know, lemon law only applies to new vehicles. We found an accident report from November of 2012 as well that was reported by car fax. As there is a delay in the repairs and the reporting to car fax from the insurance companies, it is possible that 1 or more of her issues came from the accident, although I am not accusing this. I don't feel like we have any further responsibility in this matter except to welcome an opportunity to trade the customer out of this vehicle into something else. I am attaching the service records and car fax showing the customer accident with this e-mail. Thank You !!Chris Mabry

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not satisfied with the results and I the accident did not cause the internal damage for it was a minor accident. I would like to be put into another vehicle but am not willing to accept the trade in value for this one. There is definitely something going on with the wiring on this car and it was like that when we purchased it. They did not resolve the issue when we took it back to be serviced. Also, there was some sort of white over spray on the car when we bought it.They did buff it and now the paint is gone so I am having to repaint the car. I would like to be put in a car for the price that I paid for this one. Thank You, [redacted]

Review: I purschased a used 2009 dodge caravan from this dealer some 2 months later started having issues with the ignition key took it to the dodge dealer find out there was a recall for this problem but it didn't cover my van after further research and taking it to the dodge dealer in Lynchburg the part I need is on back order with no release date !! Never heard of such so I find out people can be driving down the road the car just stops and therefore locks up the steering wheel keeping it from being able to drive . I have had the van some 4 months. making payments, need to repair the van but no part is available because it's been such an issue with all dodge cars there are no parts available and my van is sitting in the driveway unable to drive. I feel like the issue was already present when I bought the van and want the dealer to take the van back for the price I paid for it and find me another car that is safe to driveDesired Settlement: I want the dealer to take my van back for the price they sold it to me for, find me another car that is safe to drive that does not cut off going down the highway 60 mph locking up the steering wheel knowing that there is an issue with the win module on all dodge cars knowing there was an issue with this van and make me whole for all the problems I have had with the van .

Business

Response:

Good morning !

The customer had a part replaced on the van and all is good.

We are reimbursing her 1/2 of the cost of the repair.

Thank You !!

Chris Mabry

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I had my car at a different garage for an inspection, and asked them to check the belts & transmission. I have been hearing a whine when I accelerate, and then it continues to whine while driving-and I loose power. The other garage said yes, it was the transmission, so I called Nissan to get it checked -I have the warranty for this....Nissan said it was not bad enough for them to put in a transmission for free. if the transmission is bad, and you know it is going out-why wouldn't they honor the warranty?

Review: I bought a certified used car that had a carfax from lynchburg nissan. After I bought it I notice the car had three shades of white.So I took it to a body shop.He told me that it had diffrent color whites and that it would cost three to four thousand dollars to make the car one color.So I took It back lynchburg nissan.They refused to take it back.So I called nissan consumer affairs.They said the dealer wanted to take the car to there body shop.They did and said that"s the way nissan white cars are when they get old.The dealer said if I bought another car he would give me what I paid for the car minus the tax tags and $598.00 processing fees.I paid $19,500.00.I said o.k.The car I bought was advertised online for $21,600.00.The dealer changed the contract he changed the price of the car,the processing fees and did not give me what I paid for the returned car as promised.He changed the contract and kepted $1,000.00 rebate.the dealer over charged me $2,200.00 and I want my money bacDesired Settlement: Return the money he over charged me.

Business

Response:

Mr. [redacted] was charged $22293 minus $1000 for the rebate. Making the price $21293 which is actually $307 less than the internet price of $21600. We offered the Rogue at this price to help Mr. [redacted] out for his discomfort with the Murano that he purchased. When the paperwork is printed it is mandatory for us to take the rebate out of the sales price so the sales tax is figured correctly. When we were going over numbers with Mr. [redacted] we did not agree on the trade figure of 19500. We had originally told Mr. [redacted] that we would offer him $18000 for his trade and after negotiating with with he said if you can pay me $18500 for the trade I will agree to do business. I am sorry for the confusion with the numbers. If Mr. [redacted] would like to stop by the dealership I would be glad to go over the break down with him again. Thanks, [redacted]General Sales Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not agree 18,000 for a car I paid 20,953 I agreed I would get 19.500 for the car they sold me with three shades of white.I had the car three days and wanted to return it and I did not agree to another $598.00 processing fee.lynchburg nissan changed the contract.I did not agree to the contract I did not get to see until I after I signed it.