Lynchburg Renting

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this response because it does not rectify my the situationIn fact, it makes it worse because Lynchburg Renting's explanation of where my $deposit went is different from the explanation they originally providedOriginally, I was told $was used for piping repairs, and only $was used for touch up paintNow, they are claiming that $was used for touch up paint, and they have added expenses for water clean up, batteries, replaced door locks, and replaced light bulbsThese claims differ from Lynchburg Renting's original claims, which is one reason why I do not trust the alleged whereabouts of my $depositProviding actual receipts is one way that would rectify this situationIf the receipts can not be shown to me, then I would like an honest, legitimate amount of my deposit returned or all of it returned to me.Firstly, Deposits are not down payments; they are intended to provide businesses or owners with security and/or collateralClaiming that $of my $deposit went to piping expenses is a bold claim because it is a fairly significant amount of money and large percentage of my depositIf my $was actually used on piping repairs, I would like to see receiptsIf this expenditure actually took place, then there would be a receipt, and I believe that I, as the lender of the deposit, should be allowed to see this receiptOtherwise, I will assume the money was handled unethicallyFurthermore, $is a lot of money for "touch up" paint, especially because we never painted the walls of made any large holes in themWe have a video to prove thisWe also have video to prove that we left the house immaculately cleanAs far as replacing locks is concerned, I am unsure of why this is my responsibility as I returned both of the keys they provided me withAs far as light bulb and battery replacements are concernedI am not that concerned with seeing my deposit for these things as the costs are so minimal, but it seams like these things would be included in overhead costs Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lynchburg Renting is withholding my $550 renting deposit. They claim they needed to use $400 of my deposit on piping repairs, $125 of my deposit on touchup paint, and the rest of my deposit on cleaning expenses. They refuse to provide me with any receipts because of alleged "proprietary business practices," but I believe it is my right to know where my money went. If my $550 went to these expenses, I would like to see the proper documentation, especially for the $400 piping expenses. If Lynchburg renting cannot provide proper documentation showing that they used my deposit on these housing expenses, then I would like my deposit sent to me. As of now, it appears that my deposit was handled unethically. Regards, [redacted]

Please find the following information in response to letter received in our office May 11, 2015 with regard to itemized security deposit return for the above referenced property.  Per your lease (Lynchburg Renting II, LLC Residential Lease, Section 7.), signed and dated May 7, 2013, tenant(s)...

is responsible for maintaining utility services throughout tenancy.  Tenancy terms of lease for the above referenced property were June 1, 2013 through May 31, 2014.  Per Lease Agreement, following the twelve (12) month initial term, tenancy is extended for self-renewing two calendar month terms until either landlord/agent or tenant(s) gives written Notice to Terminate or Cancel to the other party at least two calendar months in accordance with Lease Agreement.  Notice to Cancel must be given prior to the first day of a month in order to cancel the lease agreement two calendar months following the first day of the said month (Section 19.).  On January 22, 2015 Lynchburg Renting documented receipt of your notification of intent to vacate the property in February, 2015.  On such date (January 22, 2015) you were verbally informed that proper two calendar month notice had not been given, per terms of your Lease Agreement. Related, you were also provided with information regarding responsibilities of rent and utilities through lease term.  From the date of receipt (January 22, 2015) of your notification of intent to vacate, your responsibility to lease would have terminated March 31, 2015. A letter dated January 22, 2015 was mailed to you outlining such information and continued tenant responsibilities. In the letter sent to you on January 22, 2015 you were notified that a walk-through exit inspection would be completed at the property on March 25, 2015 or March 26, 2015.  Exit inspections may be completed no earlier than one (1) week prior to termination of lease, as tenant maintains possession of property until lease termination.  On March 4, 2015 Lynchburg Renting received a phone call from Mr. [redacted] stating that the property had been cleaned and readied for inspection. He was informed again of the policy regarding inspection dates.  Lynchburg Renting received another phone call from Mr. [redacted] on March 12, 2015 stating that he no longer was in residence at the property and requesting that his brother be allowed to complete the exit inspection with Lynchburg Renting.  As the tenant and Lynchburg Renting remained under lease obligation until March 31, 2015, and per Lynchburg Renting policy, his request was denied, as only tenant(s) identified on Lease Agreement are authorized to enter the property and/or complete the exit inspection.  During this communication with Mr. [redacted], he remitted payment for rent due for the month of March, 2015.When Lynchburg Renting was in receipt of information that the property was no longer attended, an inspection was ordered for the property.  The property inspection revealed lack of utility for water and electric services. No identified water damage was observed at the property.  Following, Lynchburg Renting contacted the utility services authorities and had electric and water services accounts reinstated in the property owner’s name. However, secondary to the property not having a main water cut off valve, the water authority granted permission for Lynchburg Renting to activate water to the property from the meter at roadside.  A representative of Lynchburg Renting would be on site to discontinue water to the property should a problem arise.  When the water flow was reactivated to the residence, numerous water leaks were evidenced in the kitchen faucet/supply line, toilet supply line, and main line entering the residence.  Secondary to the power having been discontinued and below freezing temperatures, pipes in the residence burst, and were only evidenced when water flow was restored to the property.  Upon readying the property for future leasing, it was determined that in addition to the necessary water line/pipe repair, that there was touch up painting required above normal wear and tear of the residence.  Additional cleaning of the property was also required to return the property to leasing status. Please note that you failed to return a completed move-in inspection report upon taking residency at the property.  The exit inspection was based upon evidenced needed repairs and services at the time of your exit from the property.  The total required services totaled an amount of six hundred and twenty-five dollars ($625).  Your security deposit of five hundred and fifty dollars ($550) was retained to indemnify the owner, not Lynchburg Renting for damages and service expenses. Itemized deductions related to your security deposit was provided for your review.  Due to proprietary business practices, it is not the policy of Lynchburg Renting to disclose vendor invoices; however, all property specific information, including required work services are documented and kept in property file. Please contact us with any related questions that may remain.Sincerely,[redacted]

In response to the stated complaint, please find the following information.  The tenant entered into a signed Lease Agreement dated for December 23, 2013.  In such Agreement, Covenants and Conditions, # 31 General Provisions states: Carpet will be professionally steam cleaned when...

tenant vacates, with cost deducted from deposit.  Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements.  Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exit. Associated costs that may be incurred by tenant for damages and/or use beyond normal wear and tear are included for tenant's review and signed agreement.  Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of touch-up painting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services.  Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator).  Unit exit inspection pictures remain on file with inspection information.  Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services.  Thank you for the opportunity to respond to this concern.

Thank you for the opportunity to respond to former tenant's concern.  The property was sold in February, 2017, and per governing regulation, the tenant's lease with previous landlord conveyed to new owner with sale of the property. The new owner contracted Lynchburg Renting to provide...

property management services; Lynchburg Renting is not the property owner. On February 16, 2017 the previous owner transferred prorated rent (from sale of property) to Lynchburg Renting.  On Feb. 21, 2017 the tenant's security deposit was transferred to Lynchburg Renting.  At that time, the previous owner informed of tenant's notice to terminate lease, effective March 31, 2017.  Following tenant's exit, a property inspection was completed to determine services required to return property to move-in condition.  It was determined that interior walls presented with touch- up painting which did not match interior wall color. Interior painting, cleaning, and carpet cleaning services were identified as needed at the property. Per tenant's lease terms and conditions, tenant was to maintain property in good condition, and replacement of bulbs was tenant responsibility.  Per VA Residential Landlord and Tenant Act, all consideration was given for normal wear and tear during tenancy.  Photos of property condition at time of exit were attached to tenant file.  Following completion of services, tenant's security deposit, less charges for services was returned to tenant.  Tenant was not deducted full service charges, as normal wear and tear was allowed.  Deductions were for services beyond normal wear and tear during tenancy.  It is Lynchburg Renting's position that all charges are valid and services documented to return property to leasing condition. Per VRLTA, tenant's security deposit was returned, via check, dated 05-12-17, within the required forty-five day return period.

In response, please see the following:Attachment Revdex.com-**:  LR, LLC Residential Lease, Covenants and Conditions, #31 (highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit.  Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos:  Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with move-in inspection form to be returned for file within five (5) days of unit move-in; tenant failed to return move-in inspection form for file.  As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit.  Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon move-in nor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature.  Service requests were resolved and closed in timely response.  Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was first time renter and did not know to ask or a pre inspection report that was never offered.  Now in hindsight with my current unit I now better.  If anything I am due the funds charge for touch up paint and oven cleaning, etc.  ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code  states I am responsible for cost if I exceeded excessive wear and tear. I did not.   I cleaned the unit, cleaned oven, etc.      
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The townhouse was definitely left in very good condition. After looking at the online reviews of this company this appears to be how they handle all tenants and security deposits! I would like to see their pictures and compare them with mine. I did not receive my security deposit until the 17th with after the 45 days. I feel they are just taking advantage of people because they can. I will definitely inform everyone I can about their shady business practices! And they most definitely do not deserve an A+ rating!!!! Very disappointed with this maybe it should just be handled in court. Because if I was never informed of your special instructions upon moving out how I can I be held to them!

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because it does not rectify my the situation. In fact, it makes it worse because Lynchburg Renting's explanation of where my $550 deposit went is different from the explanation they originally provided. Originally, I was told $400 was used for piping repairs, and only $100 was used for touch up paint. Now, they are claiming that $200 was used for touch up paint, and they have added expenses for water clean up, batteries, replaced door locks, and replaced light bulbs. These claims differ from Lynchburg Renting's original claims, which is one reason why I do not trust the alleged whereabouts of my $550 deposit. Providing actual receipts is one way that would rectify this situation. If the receipts can not be shown to me, then I would like an honest, legitimate amount of my deposit returned or all of it returned to me.Firstly, Deposits are not down payments; they are intended to provide businesses or owners with security and/or collateral. Claiming that $400 of my $550 deposit went to piping expenses is a bold claim because it is a fairly significant amount of money and large percentage of my deposit. If my $400 was actually used on piping repairs, I would like to see receipts. If this expenditure actually took place, then there would be a receipt, and I believe that I, as the lender of the deposit, should be allowed to see this receipt. Otherwise, I will assume the money was handled unethically. Furthermore, $200 is a lot of money for "touch up" paint, especially because we never painted the walls of made any large holes in them. We have a video to prove this. We also have video to prove that we left the house immaculately clean. As far as replacing locks is concerned, I am unsure of why this is my responsibility as I returned both of the keys they provided me with. As far as light bulb and battery replacements are concerned. I am not that concerned with seeing my deposit for these things as the costs are so minimal, but it seams like these things would be included in overhead costs. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lynchburg Renting is withholding my $550 renting deposit. They claim they needed to use $400 of my deposit on piping repairs, $125 of my deposit on touchup paint, and the rest of my deposit on cleaning expenses. They refuse to provide me with any receipts because of alleged "proprietary business practices," but I believe it is my right to know where my money went. If my $550 went to these expenses, I would like to see the proper documentation, especially for the $400 piping expenses. If Lynchburg renting cannot provide proper documentation showing that they used my deposit on these housing expenses, then I would like my deposit sent to me. As of now, it appears that my deposit was handled unethically. 
Regards,
[redacted]

Review: for about a year I have put in request after request for the apt manager to have maintenance fix a leak in our living room that is coming for the upstairs bathroom each time I have mentioned it they say that they will have someone come and look at it and get it fix over the past 6months the leak has gotten worst and each time I mention it they said again they will send maintenance to come and repair the issue they have not the issue is now is that there could be a leak not only coming from the Tub upstairs but also from the toilet each time it is being flushed and we are made to wait for management to do something about it to no avail I get the runnaround them telling me that maintenance has looked at the order and will call me to come and look at the problem still no one has and I have pictures and video of the issue.Desired Settlement: I would like this repair to happen ASAP and that there be no delays to fix the issue I have put yes on the complaint of a health issue cause I am not sure if the dry wall could be mold of such sorts. I would hope this issue is resolved asap.

Business

Response:

Thank you for the opportunity to respond to tenant's concern regarding a possible leak at the unit currently leased. Lynchburg Renting was in receipt of report placed by tenant on 02/10/16 as related to suspected leaking tub from upstairs bathroom. Lynchburg Renting responded and scheduled a maintenance appointment for Feb. 15, 2016. Inspection of bathtub revealed no leak in plumbing fixture nor plumbing line from identified bathtub. Following, Lynchburg Renting received several other maintenance requests, unrelated to suspected leak reported on Feb. 10. During unrelated maintenance service calls, tenant continued to express concern related to possible leak, based upon visible evidence of water staining in downstairs ceiling. Maintenance twice investigated the concern, finding no leak from tub, nor plumbing. Tenant was informed that there was evidence of water overflow from tub, during use, causing water to seep behind tub, and resulting in ceiling water stains evidenced. Our office was again contacted by tenant 6/29/16 expressing concern related to possible leak from same tub. Investigation revealed no water leak from bathtub, nor plumbing. Maintenance staff stated there was visible evidence of water overflow from tub, again causing water to seep between floor and downstairs ceiling. Lynchburg Renting agreed to repair ceiling stain for tenant, and maintenance staff replaced portion of stained ceiling. During the ceiling replacement, maintenance staff showed tenant evidence of water overflow from tenant use, and informed tenant to monitor water level in tub during use. Tenant acknowledged receipt and understanding of information. To date, Lynchburg Renting has not received any follow-up maintenance requests from tenant as related to concern. This issue appears to be resolved to customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Lynchburg Renting fails to return a security deposit and prorated rent. I have a statement of disposition showing that they owe me $1140 from a security deposit as well as $691 in pro-rated rent.

I have contacted them via phone, email and in person regarding this complaint. Each time I made contact, I was told that the "check was in the mail". The last time I spoke to Mrs. [redacted] was on Wednesday, August 31, 2016, and she told me the check had been mailed that day. As of September 2, 2016 that check hasn't been received.

The lease said that they were to issue a refund, or statement of disposition, within 30 days, and VA law says they have 45 days.Desired Settlement: I expect a total of $1830 to be refunded

Business

Response:

Thank you for the opportunity to respond to this concern. The tenant's lease with Lynchburg Renting, LLC terminated on July 15, 2016. An exit inspection was completed and all security deposit monies due to tenant were returned in accordance with established guidelines of the VA Residential Landlord and Tenant Act. In addition, monies for rent proration for July, 2016 were forwarded to tenant. All monies due, in the amount of $1,831 were remitted on August 29, 2016. The tenant was verbally informed that all monies were mailed, via USPS. Following receipt of voicemail from tenant on September 2, 2016 stating non-receipt of monies, Lynchburg Renting attempted phone communication with tenant to rectify the matter. An email was forwarded on the same day, Sept. 2, 2016 informing tenant that should monies not be received by September 3, 2016, Lynchburg Renting would stop payment on checks issued and mailed, and would re-issue checks for tenant to receive at our office on September 6, upon return from Labor Day holiday. Copies of remitted checks were attached for tenant's review. Unfortunately, on Sept. 6, it was determined that the email addressed to tenant failed to transmit, and again, communication was attempted, via phone. Tenant confirmed lack of receipt of monies, and new checks were issued/hand delivered to tenant at Lynchburg Renting offices. We apologize for any inconvenience to tenant secondary to non-receipt via USPS.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 2/1/16 my boyfriend and I submitted a rental application with a $25 charge per person (total of $50) for an apartment on [redacted] Drive. On 2/3/16 we were approved for the apartment. Our plan was to walk through it one last time on Friday 2/5/16 before signing the lease and providing the housing deposit. On Friday when my boyfriend went to Lynchburg Renting to get the keys, we were informed that someone else had put down a deposit and the property we were approved for was no longer available. We would like a refund of the $50 we paid to apply for the house on [redacted] Drive.Desired Settlement: We would like to be refunded the amount of $50 for the application fees for the house on [redacted] Drive.

Business

Response:

The identified co-applicants requested property viewings from Lynchburg Renting on January 29, 2016. Following viewings, the applicants placed a Virginia Association Of Realtors Application For Residential Lease with Lynchburg Renting on February 1, 2016. Such Application was accepted with required, nonrefundable Application Fee in the amount of $25 for each non-married individual 18 years of age and older. Such Application states on page 5, item # 11 Each applicant must pay at the time this Application is made, the following, nonrefundable amounts: i) an Application Fee in the amount of______________". The applicants completed item #11 with the appropriate amount ($50) and signed application prior to submission. Additionally, Lynchburg Renting posts such information in our office front reception processing area for public information and notification. Nonrefundable Application Fees are required with Application for processing costs associated with search and reporting of Applicant credit history, criminal background history, and as necessary, rental reference confirmation. Lynchburg Renting strictly adheres to the guidelines and general provisions outlined in the Virginia Residential Landlord and Tenant Act (VRLTA) as related to policies and procedures. VRLTA defines Application Fee as any nonrefundable fee which is paid by a tenant to a landlord for the purpose of being considered as a tenant for a dwelling unit. An application fee may not exceed $50, exclusive of any actual out-of-pocket expenses paid by the landlord to a third party performing background, credit, or other pre-occupancy checks on the applicant ( Article 1, General Provisions, Section 55-248.4 Definitions).The applicants' application processing was completed on February 2, 2016, approved February 3, 2016, and tenant was verbally notified of approval, via telephone February 3, 2016. Tenant stated that they would place a deposit by February 5, 2016. As there is no predetermination of eligibility prior to application processing, nor foresight as to an applicant's decision to lease, multiple inquiries/ applicants may be concurrently processed, property specific. All applications are processed in the order of dated receipt. Processing completion timeframe varies, applicant specific, secondary to receipt of requested information to Lynchburg Renting. Upon approval notification, a deposit may be placed to secure unit of choice for a period up to, but not to exceed 14 days. Once a security deposit has been placed, no further processing of applications for said property is processed. During the interim between co-applicants' approval notification and action to place deposit (Feb. 3- Feb. 5), another applicant placed a deposit on said property on Feb. 5, 2016. It is Lynchburg Renting's policy to notify any applicant once a deposit has placed on the property. Co-applicant was immediately contacted and notified, via voicemail regarding receipt of security deposit, and Lynchburg Renting staff offered to assist in search for a comparable property. On Feb. 5, 2016 co-applicant visited office to place security deposit on same property for which he had been notified of deposit receipt from another applicant; he sated that he had not received voicemail. Staff and co-applicant discussed two properties available for viewing within one week, following cleaning. Co-applicant was also offered viewing (within 48 hr. current tenant notification) of another property, identical in physical structure to property no longer available. Applicant stated that property would not meet his needs secondary to location, and asked to be contacted when prior two properties discussed were available for viewing. On Feb. 8, 2016 applicant returned to Lynchburg Renting office stating that another location had been secured and requested return of Application Fee. Applicant was informed of office policy and reasoning, as stated above.Lynchburg Renting acted upon applicants' written and signed request to determine leasing eligibility in accordance with VRLTA. Tenant was approved and notified of eligibility to lease. Unfortunately, the property was secured by another applicant prior to currently referenced applicants' action to secure. Thank you for the opportunity to respond to this concern and claim. Lynchburg Renting remains committed to finding housing for clients in our community in accordance with established industry policies and governing Acts.

Great managers. I've been a client for over 7 years and the Team at Lynchburg Renting has been wonderful. They have communicated great with me as an owner and have maintained my properties as we had discussed at the beginning. NO HASSLES! I am so thankful that I turned my properties over to Lynchburg Renting.

Review: I entered a lease Ageement for [redacted] on December 13, 2013 and vacated unit on January 30, 2016. I am disputing the $75 touch up paint, $55 clean up and $85 carpet cleaning fees that were withheld from my security deposit. This unit was left throughly cleaned. In fact the unit had condition issues with the ceiling not completely painted that was not address even after several request were made. The living room carpet was protected by an area rug and again witnesses and pictures will prove my point. The landLord is responsible for preparing the apartment for the next tenant and I should not be charged for normal wear and tear.Desired Settlement: I am requesting the remaining $215 balance of my security deposit

Business

Response:

In response to the stated complaint, please find the following information. The tenant entered into a signed Lease Agreement dated for December 23, 2013. In such Agreement, Covenants and Conditions, # 31 General Provisions states: Carpet will be professionally steam cleaned when tenant vacates, with cost deducted from deposit. Professional carpet cleaning of unit(s) is standard operating procedure of company and such condition is included in all lease agreements. Included in Lease Agreement Damage Addendum tenants are provided with listing of areas and items to be inspected upon unit exit. Associated costs that may be incurred by tenant for damages and/or use beyond normal wear and tear are included for tenant's review and signed agreement. Upon exit inspection, secondary to use beyond normal wear and tear, tenant's unit presented in need of touch-up painting services. Excessive furniture markings and patched areas of living room wall required attention and noted painting services. Although it appeared in the inspection that the unit had been cleaned, additional cleaning services were required for kitchen appliances (oven, refrigerator). Unit exit inspection pictures remain on file with inspection information. Tenant was returned two hundred dollars ($200.00) of the security deposit, with two hundred and fifteen dollars ($215.00) retained for required services. Thank you for the opportunity to respond to this concern.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There is no written clause # 31 stating I am responsible for steam cleaning carpet. Damage addendum does say that if prior to moving out you do not clean the items listed below , the following, etc. And I did comply by cleaning oven with oven cleaner and refrigerator cabinets tub etc. We're all cleaned and sanitized with bleach. There was no excessive markings. As far as markings on wall was not excessive and noting beyond normal wear. Besides the walls and ceiLing had painting and plastering issues that when requested was not repaired. Unfortunately I did not know or was offered a a preinspection report of this unit. I do have pictures to show wall conditions and general maintenance of this unit. This apartment had normal wear and tear and age issues .

Regards,

Business

Response:

In response, please see the following:Attachment Revdex.com-**: LR, LLC Residential Lease, Covenants and Conditions, #31 (highlighted) stating requirement of professional steam carpet cleaning upon unit exit with cost deducted from security deposit. Dated signature has not been included, as Revdex.com requirement for privacy protection.Attachment ** Revdex.com photos: Exit inspection photos of wall markings and patched areas requiring repair and painting; photos of oven and refrigerator interiors requiring additional cleaning Per Lynchburg Renting's policy and procedure, all tenants are provided with move-in inspection form to be returned for file within five (5) days of unit move-in; tenant failed to return move-in inspection form for file. As ceiling repair of textured ceiling was not identified until several weeks post move-in, and issue was of texturing nature, versus ceiling integrity and safety concern to tenant, texturing touch-up was scheduled for repair upon tenant exit. Photos supplied by tenant appear unrelated to claim concerns, and per Lynchburg Renting phone/email and work order logs, such concerns were not brought to Lynchburg Renting's attention upon move-in nor during tenant's residency at unit. In addition to requested change in ceiling texture aesthetics, tenant's service requests were of HVAC and facility laundry equipment nature. Service requests were resolved and closed in timely response. Tenant did not state any remaining concerns upon unit exit and initiation of new lease for property managed by Lynchburg Renting, LLCThank you for the continued opportunity to respond to claim concerns.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was first time renter and did not know to ask or a pre inspection report that was never offered. Now in hindsight with my current unit I now better. If anything I am due the funds charge for touch up paint and oven cleaning, etc. ($130)I still feel that it is the landlord responsibility to prepare the unit for the next tenant as the code states I am responsible for cost if I exceeded excessive wear and tear. I did not. I cleaned the unit, cleaned oven, etc.

Regards,

If you are looking for someone to manage your property in the Lynchburg and surrounding areas look no farther. [redacted] and Lynchburg Renting LLC are the only true experts in property management in the area.

[redacted] and his team of competent employees at Lynchburg Renting LLC have managed my 4 bedroom 2 bath rental home located near Liberty University for over 9 years in an outstanding manner. I give them my highest recommendation. Their level of service and market knowledge are beyond approach.

I live in Hawaii and spend a good part of the year in the Philippines. I need someone I can trust to make sure that my property is managed properly. [redacted] has never let me down. He is extremely knowledgable about property electrical, plumbing, heating, cooling, yard maintenance, and structural problems. He knows these systems. He is a problem solver. He gets things done. Repairs on my home are always done quickly and correctly.

[redacted] does not hide behind his desk. He takes action, he calls me, or emails me with any concerns he has about my property. He collects the rent, makes deposits to my account, and mails me monthly statements concerning rent money and maintenance on the property. He provides me with an end of the year summary statement. This statement makes it easy for my tax preparation.

Whether you are a property owner looking for someone to manager your property or you simply need a place to rent, Lynchburg Renting LLC is the place to call. [redacted] is someone you can trust. As I said, I give him and his company my highest recommendations!

Please take a close look at his website at lynchburgrenting.com. The quality of the properties that he manages are clearly shown in all of the photos of his rental properties. He truly cares about all of the properties that he manages.

[redacted] Lynchburg Property Owner

For the first time in 10 years we had to rent a property in the Lynchburg area (as we relocated from another state). We had the privilege of working directly with [redacted] (the owner of Lynchburg Renting LLC) and his staff. It was a very good experience and [redacted] was always extremely responsive to any single issue or request for information that we had. I can't recall any time when he took more than 24 hours to get back to us, make sure that the issue is solved and then follow up to make sure that we are satisfied. When my career took me to the West Coast and me and my family were in need of working out the relocation details, he did help us every step of the way to ensure a smooth transition.

He did a great job managing the rental property and I am more than happy to recommend him and his Lynchburg Renting LLC organization to any of my contacts that are looking for a good rental place or for a competent property manager.

Thank you,

Review: I contacted the company in regards to an apartment that was pictured on their business website. When I applied for the apartment that was pictured, I was required to provide a picture ID for the background check. I completed the application and payed a $500 non-refundable deposit based on the advertised apartment.

When I visited the site of the apartment, it was not even remotely as pictured. It was not even the same building. There was trash everywhere outside and the porch was partly dismantled. There was also very little outside lighting.

I called the office and requested a refund for the deposit or to be moved into a different building of better quality, in closer resemblance to the property that had been advertised. [redacted] was the person I spoke with and she informed me that the company policy is to never accept a deposit without allowing the prospective tenant to view the actual unit being rented. I was never allowed the opportunity to view the unit or the building itself before being forced to pay a deposit.

I would have never paid a deposit had I seen that the building they were attempting to place me in was in no way similar to the building that had been advertised on the website. When I complained that two were not similar, she immediately removed the picture and claimed there had been no picture online!

Twice, I attempted to contact the owner with no response. She told me the owner "comes and goes as he pleases" so "good luck" with every hearing from him. There is absolutely no integrity in this office. Based on what [redacted] told me, the office should have never taken my deposit, based on company policy.Desired Settlement: I just want my $500 cash deposit refunded, or to be placed in the advertised apartment.

Business

Response:

This has been resolved the prospective tenant has had there security deposit returned. Please contact her and have this removed. When I investigated it there had been a misundersanding

Business

Response:

I responded to this activity . The lady deposit of $500.00 was returned. Once I investigated this I handle. Some of the information she provided was false. As to the deposit she left it in our night deposit. It was her decision to leave the deposit we did not ask for it. She left it so she would not lose the unit. But in the spirit of fairness I returned her deposit. She has to be held some responsibly for her actions of leaving the funds in a night weekend rent drop-off box. I consider this issue closed.