Lynn Donaldson & Associates Design and Contracting Ltd

Response: Customer filed a complaint that charges are more than 110% of estimate that was providedThe estimate provided for his move clearly states at the bottom that this was an "Estimated Cost for Service" and that final charges were based on weight, packing and actual servicesThe estimate we provided to the employer was not for $but for $10,and the charges went over based on what was completedThe weight did come in at just over 20,000lbs as our weight tickets show and the final packing was more than was originally included in the estimate as more packing was actually completedThe charges are accurate as to what was billed to Mr [redacted] employer and what he was responsible to payI would be happy to review the invoice in more detail with him if he wishes to call me and discuss further [redacted] ?

Response: Mr [redacted] had moving services provided by our company Berger AlliedHis actual move items were much more then were estimated in the beginning process of the moveWe advised his employer StLukes Health System in Boise Idaho and they agreed to pay the difference between the estimate and actual cost of the move for and additional $Mr [redacted] was never invoiced for any additional cost by Berger because his employer agreed that the final cost of the move be billed to themThere would be nothing for Berger to refund Mr [redacted] for since he did not pay Berger any of the charges [redacted]