Lynn Donaldson & Associates Design and Contracting Ltd.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I disagreePlease see my prior argument:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
This response fails to address the 22% excess variance in the "packing" quote vs billed amount.The purpose of getting an estimate is to have a decent idea about the costExceeding the packing estimate by more than 22% indicates that either the company doesn't have the professional capability to provide near-accurate estimates, or is defrauding customers since the contract allows them to do soSo why even bother giving any estimates, when it is going to be so off, and then you'll bill whatever you can.When Berger representative came for an in-house estimate, he estimated total weight to be 20,lbs which is pretty close to what you moved, but why couldn't your representative assess how much packing was neededYour packing cost is way off, you are charging approximately $more for packing, which is a whopping 22% higher than the quoteThis is nothing less than a rip off.When I talked to *** *** General Manager Allied Van Lines on 11/9/15, he offered me a refund of $465, (out the $that I have already paid them as "overage charge") to resolve this complaintBut I rejected that offer since they are not willing to accept their professional failure to provide near-accurate estimates as in this caseRip-off is a rip-off, whether its $or $700.J*** *** also state that he "does not train staff in my home town", so if their estimate was wrong he is not responsible for that. At the end of our conversation, *** *** said that he doesn't have anything else to discuss with me, so I wonder what is his intention now to send a lame response to this complaint?Any variance above 10% in a non-binding agreement should be considered fraudGeneral manager's attempt to refund $is a miserable attempt to come at 7% variance to "look good"Thank you, but no thank you

Response: Mr*** had moving services provided by our company Berger AlliedHis actual move items were much more then were estimated in the beginning process of the moveWe advised his employer StLukes Health System in Boise Idaho and they agreed to pay the difference between the estimate and
actual cost of the move for and additional $Mr*** was never invoiced for any additional cost by Berger because his employer agreed that the final cost of the move be billed to themThere would be nothing for Berger to refund Mr*** for since he did not pay Berger any of the charges*** ***

Response: We have throughly reviewed Mr* *** complaint and feel that we have responded to it completely and fairlyMr*** also sent a compaint to the US DOT/ FMCSA which was subsiquently forwarded to Allied Van Lines for a full audit and reviewAllied determined that all the charges were fair and legitmate based on there full internal audit of the fileAllied also responed back to Mr*** with there findings and support of the steps Berger has taken to resolve the dispute* *** ***

Response: Mr*** had moving services provided by our company Berger AlliedHis actual move items were much more then were estimated in the beginning process of the moveWe advised his employer StLukes Health System in Boise Idaho and they agreed to pay the difference between the estimate and
actual cost of the move for and additional $Mr*** was never invoiced for any additional cost by Berger because his employer agreed that the final cost of the move be billed to themThere would be nothing for Berger to refund Mr*** for since he did not pay Berger any of the charges*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have proof that the quote provided by your company and approved by my employer was for $(and not $10.397.21)This final approval was emailed to *** *** of your company on 8/30/I shared this with you when we spoke over the phone.The final weight actually moved was not just over 20K, it was exactly at 20K lbs as indicated by weigh tickets obtained by your staffThis actual weight moved was less than the quoted weight, but still you billed me more than the quote.The purpose of getting an estimate is to have a decent idea about the costExceeding your packing estimate by more than 22% indicates that your company doesn't have the professional capability to provide near-accurate estimatesSo why even bother giving any estimates, when it is going to be so off, and then you'll bill whatever you want.When the person came for in-house estimate, he estimated weight to be 20,lbs which is pretty close to what you moved, but why couldn't your employee assess how much packing was neededYour packing cost is way off, you are charging approximately $more for packing, which is a whopping 22% higher than the quoteThis is nothing less than a rip off.You failed to respond to the following queries as well, thus I'm requesting a response from you again:The Bundled Services/Area Charges were quoted at 3.00/cwt for both origin and destination, and now they are billing at a higher rate of $and $3.51.Billed 3rd party fee is also in excess of the quote by $139.30.Addendum: When I talked to *** *** General Manager Allied Van Lines on 11/9/15, he offered me a refund of $461, (out the $that I have already paid them) to resolve this complaintBut I rejected this offer since they are not willing to accept their professional incapacity to provide near-accurate estimates as in this caseRip-off is a rip-off, whether its $or $700.*** *** also state that he "does not train staff in my home town", so if their estimate was wrong he is not responsible for that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have proof that the quote provided by your company and approved by my employer was for $(and not $10.397.21)This final approval was emailed to *** *** of your company on 8/30/I shared this with you when we spoke over the phone.The final weight actually moved was not just over 20K, it was exactly at 20K lbs as indicated by weigh tickets obtained by your staffThis actual weight moved was less than the quoted weight, but still you billed me more than the quote.The purpose of getting an estimate is to have a decent idea about the costExceeding your packing estimate by more than 22% indicates that your company doesn't have the professional capability to provide near-accurate estimatesSo why even bother giving any estimates, when it is going to be so off, and then you'll bill whatever you want.When the person came for in-house estimate, he estimated weight to be 20,lbs which is pretty close to what you moved, but why couldn't your employee assess how much packing was neededYour packing cost is way off, you are charging approximately $more for packing, which is a whopping 22% higher than the quoteThis is nothing less than a rip off.You failed to respond to the following queries as well, thus I'm requesting a response from you again:The Bundled Services/Area Charges were quoted at 3.00/cwt for both origin and destination, and now they are billing at a higher rate of $and $3.51.Billed 3rd party fee is also in excess of the quote by $139.30.Addendum: When I talked to *** *** General Manager Allied Van Lines on 11/9/15, he offered me a refund of $461, (out the $that I have already paid them) to resolve this complaintBut I rejected this offer since they are not willing to accept their professional incapacity to provide near-accurate estimates as in this caseRip-off is a rip-off, whether its $or $700.*** *** also state that he "does not train staff in my home town", so if their estimate was wrong he is not responsible for that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
This response fails to address the 22% excess variance in the "packing" quote vs billed amount.The purpose of getting an estimate is to have a decent idea about the costExceeding the packing estimate by more than 22% indicates that either the company doesn't have the professional capability to provide near-accurate estimates, or is defrauding customers since the contract allows them to do soSo why even bother giving any estimates, when it is going to be so off, and then you'll bill whatever you can.When Berger representative came for an in-house estimate, he estimated total weight to be 20,lbs which is pretty close to what you moved, but why couldn't your representative assess how much packing was neededYour packing cost is way off, you are charging approximately $more for packing, which is a whopping 22% higher than the quoteThis is nothing less than a rip off.When I talked to *** *** General Manager Allied Van Lines on 11/9/15, he offered me a refund of $465, (out the $that I have already paid them as "overage charge") to resolve this complaintBut I rejected that offer since they are not willing to accept their professional failure to provide near-accurate estimates as in this caseRip-off is a rip-off, whether its $or $700.J*** *** also state that he "does not train staff in my home town", so if their estimate was wrong he is not responsible for that. At the end of our conversation, *** *** said that he doesn't have anything else to discuss with me, so I wonder what is his intention now to send a lame response to this complaint?Any variance above 10% in a non-binding agreement should be considered fraudGeneral manager's attempt to refund $is a miserable attempt to come at 7% variance to "look good"Thank you, but no thank you

Response: Customer filed a complaint that charges are more than 110% of estimate that was providedThe estimate provided for his move clearly states at the bottom that this was an "Estimated Cost for Service" and that final charges were based on weight, packing and actual servicesThe estimate we
provided to the employer was not for $but for $10,and the charges went over based on what was completedThe weight did come in at just over 20,000lbs as our weight tickets show and the final packing was more than was originally included in the estimate as more packing was actually completedThe charges are accurate as to what was billed to Mr* *** employer and what he was responsible to payI would be happy to review the invoice in more detail with him if he wishes to call me and discuss further*** *** *** *** ***

Response: We have throughly reviewed Mr* *** complaint and feel that we have responded to it completely and fairlyMr*** also sent a compaint to the US DOT/ FMCSA which was subsiquently forwarded to Allied Van Lines for a full audit and reviewAllied determined that all the charges were fair and legitmate based on there full internal audit of the fileAllied also responed back to Mr*** with there findings and support of the steps Berger has taken to resolve the dispute* *** ***

Response: Customer filed a complaint that charges are more than 110% of estimate that was providedThe estimate provided for his move clearly states at the bottom that this was an "Estimated Cost for Service" and that final charges were based on weight, packing and actual servicesThe estimate we
provided to the employer was not for $but for $10,and the charges went over based on what was completedThe weight did come in at just over 20,000lbs as our weight tickets show and the final packing was more than was originally included in the estimate as more packing was actually completedThe charges are accurate as to what was billed to Mr* *** employer and what he was responsible to payI would be happy to review the invoice in more detail with him if he wishes to call me and discuss further*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I disagreePlease see my prior argument:

Business Response to a Complaint Complaint ID#:
[redacted] Company Name: Berger Allied Company Contact:
[redacted] Company Phone:
[redacted] Company Email: Person Who Sent the Complaint:
[redacted] Staff Member: Response: I spoke on the phone with Mr[redacted] as he states in his responseBerger acknowledges that the bundled services charged rates are different from what was presented on his original estimateThe difference in cost from his estimate and our invoice in this area is about $We offered Mr[redacted] $as a gesture to resolve his complaintAgain his bid was based on actual packing charges and weight and that statement is clearly visible on the estimate document.The final cost difference from the $9,versus what he paid after deducting the $we offered him makes his final cost 7% over the estimate that he receivedWell under a 10% variance Sent on: 11/18/1:46:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I disagree. Please see my prior argument:

Business Response to a Complaint Complaint ID#:
[redacted] Company Name: Berger Allied Company Contact:
[redacted] Company Phone:
[redacted] Company Email: Person Who Sent the Complaint:
[redacted] Staff Member: Response: I spoke on the phone with Mr. [redacted] as he states in his response. Berger acknowledges that the bundled services charged rates are different from what was presented on his original estimate. The difference in cost from his estimate and our invoice in this area is about $110.00. We offered Mr. [redacted] $465.00 as a gesture to resolve his complaint. Again his bid was based on actual packing charges and weight and that statement is clearly visible on the estimate document.The final cost difference from the $9,987.36 versus what he paid after deducting the $465.00 we offered him makes his final cost 7% over the estimate that he received. Well under a 10% variance. Sent on: 11/18/2015 1:46:47 PM