Coastal Credit has reviewed complaint ID [redacted] , [redacted] and determined that his account is reporting correctly to the credit bureau agencies Mr [redacted] account was charged off on January 20, after becoming delinquent Coastal Credit did settle the outstanding balance with Mr [redacted] on February 6, for the $2,he details in his complaint The result of paying a previous charged off account is paid/charge off The account will not show paid satisfactorily since it was not paid as agreed per the terms of the contract Please let me know if you have any further questions Brian [redacted] Vice President of Operations Coastal Credit, LLC Office 317-324- Cell 954-821-
Coastal Credit has reviewed Mr [redacted] complaint Coastal Credit recently closed the Virginia Beach office that handled Mr [redacted] account and transferred his relationship to our Indianapolis location Coastal Credit did not receive the June payment discussed in the complaint but did receive a payment on July 20, If the June check mailed to Coastal Credit has not been cashed per his bank account Mr [redacted] may forward a replacement check to Coastal Credit, LLC PO Box Dallas, TX 75320- He may also reach us by phone at Brian S [redacted] Vice President of Operations Coastal Credit, LLC Office 317-324-
Thank you for allowing Coastal Credit, LLC (“Coastal), the opportunity to address [redacted] l’s (“ [redacted] ”) concerns regarding Coastal’s contact with her as a reference for Coastal customer [redacted] I have investigated the matter and provide the following response Coastal would like to extend an apology to Ms [redacted] for the various times it contacted her after she indicated she did not want to be contacted further It is not Coastal’s policy to continue to contact references after they express their desire not to be contacted The employee who did so in this instance was required to attend extensive coaching sessions wherein he was retrained on the issue so that it will not be repeated in the future Also, Ms [redacted] ’s name and identification was removed from our system of recordFurther, Coastal is in the process of overhauling its policy regarding the use of references so that Ms [redacted] ’s experience will not be repeated with her or any other reference Again, Coastal Credit, LLC, has remediated the issue, and would like to apologize to Ms [redacted] for the error of its employee in contacting her Sincerely,David J B***, Corporate Attorney
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company is a liarMary [redacted] was VERY RUDE and I too have went back and reviewed the calls (as she called me on a recorded line)The number that was called was a number that I was given in August 2015, so how was that listed for me since January 2015?????? And where is the retraction and apology from the 1st response that was sent to the Revdex.com on my behalf regarding my vehicle being "repossessed", when they were clearly speaking on an account that was not mineI feel like I should have gotten an "I'm sorry that we sent the Revdex.com incorrect information and here is the correct response"Why was that not addressed?Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] This is wrong as it took Coastal Credit over a month just to release and I had to go to several people to get this doneIt was not done in the days they proclaim I have record of the phone calls and so does the bank that was waiting on the title release SO this business can say whatever they want and its resolved? This is sad because they are lying and in the wrong The $dollar they are referring to was not submitted at the time of full payoff and the bank paid them well before the payoff date expired including full amount THerefore they had to eat the $NO one from that company communicated in any way to let us even know what the hold up was for Myself and the band had to call them and then it took again couple weeks Then no title and this was all going on over a month THis company is obviously a group of crookedness So is the Revdex.com I guess too You send me a notice that they claim it took days and call it resolvedthank you for NOTHING at all and I see how Revdex.com is these days Not for the Consumer at all
Coastal Credit has received Mr [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided Coastal Credit has also called the telephone number provided by Mr [redacted] but it does not accept incoming calls In order to review his account please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number Once received Coastal Credit will review his account and respond accordingly Sincerely, Coastal Credit, LLC
From: David B*** Sent: Monday, February 6, 3:PM To: info Subject: *** Good afternoon: I received the above notated complaint on 2/6/17. The complaint alleges that a Coastal Credit employee called a business about a consumer debt and
disclosed information about the debt to more than one employee in a threatening and harassing manner. The complainant appears to be an office manager who describes the employee who received the allegedly harassing phone call as a “contract labor” and not employed on a regular basis. However, the complainant does not identify the customer with which Coastal Credit has a relationship. Without that information, I cannot investigate the merits of the complaint nor perform any remediation. I would be happy to do so when the account is identified. Sincerely, David JB*** Corporate Attorney Coastal Credit, LLC N Meridian Street Suite Indianapolis, IN Phone: 317-324-E-mail: db***@coastalcreditllc.com
I reviewed the specific telephone call in question and our representative told our customer that the number they called must have been given to us by her or her husband. At no time during the call did our representative mention anything about it being listed on the credit application, when our
customer stated that it was a work number and not a cellular phone our representative apologized twice for calling it and also stated that we would update it in the systemOur representatives tone was not rude, if anything she was more startled than anything. Additionally the number that was dialed has been in our servicing system since January 5, (last year) when the branch had added it into the system when the customer had called into the branch and it was listed as a cellular phone which is why the number was called.
Again we apologize to the customer for calling their work number, have updated our servicing system so that it will not be called again. In addition we have notated the customer’s account that they do not wish to receive reminder calls and only receive calls if their payment is past due and lastly not to receive calls from Mary ***
Please let me know if you have any additional questions in regards to this
Thank you
Joe ***
Revdex.com Complaint *** *** * *** Summary: Consumer stated a letter was mailed in January of asking about the inquiry made on her credit bureau report, on January Consumer claims she never received a response to why the inquiry is on her credit report
Conclusion: A Payment Call Application was sent in from the dealer, *** *** ***, on January This implies that the consumer was auto “shopping” and the dealership is sending this application to multiple creditors Payment Call - application request for a dollar amount to determine if consumer qualifies for a certain payment-this type of application does not list a vehicle Coastal Credit “recommended approval” and called the application back to the dealership The consumer/dealership did not choose Coastal Credit for financing The consumer would not receive an Adverse Action because they were not denied Per Coastal Credit’s Credit Reporting Policy, a consumer credit report is only obtained when Coastal has a FCRA “permissible purpose”, which obtaining credit is a permissible purpose Coastal Credit sends a generic “Inquiry Letter” in response to the letters sent in from consumers asking about the inquiry per the Credit Reporting Policy and Procedures This letter states that Coastal Credit pulls consumer credit reports only when an application for credit is sent in from a dealership The letter also states what the consumer can do if they disagree with the inquiry: 1. Dispute with the Credit Bureau’s as Coastal Credit cannot delete inquiries Coastal Credit does not need to respond to “inquiry letters” per the FCRA: “…not required to investigate a Direct Dispute if it relates to: a. The consumer’s identifying information (e.gname, date of birth, Social Security number, telephone number(s), or address(es)) unless the dispute relates to liability for an account or debt; b. The identity of past or present employers; c. The inquiries or requests for a consumer report; d. Information derived from public records provided creditor e. Information related to fraud alerts or active duty alerts; or f. Information provided to a CRA by another furnisher Application Number *** Source System Code DT App Status X Applicant - Full Name *** *** CoApplicant - Full Name Dealer - Name *** *** *** ** *** Dealer - Phone Nbr *** *** * *** Dealer - City *** *** Dealer - State
** Applicant - Employer Name ***
They are reporting it as a charge off when they said they would report it as satisfactory and paid in fullI have contacted coastal credit in Virginia beach twice about it and they just keep telling me they will fix this issue and it has not been fixedThis issue has damaged my credit severely
From: David B*** Sent: Friday, June 9, 11:AM To: info Subject: *** Thank you for bringing this issue to our attentionI listened to the recorded call, and I find it completely inappropriate what was said at the end of the call. The
employee was disciplined and retrained. I will note, however, that the employee did NOT say “you should be ashamed of yourself” on the callNeither was anything stated regarding “derogatory statements, accusations, and hearsay,” as stated in the complaint. That doesn’t excuse what our rep stated at the very end of the call, and Coastal has and is addressing that issue with its employee. We are extremely sorry for his actions, and hope that you can take solace in the fact that the employee was disciplined and retrained David JB*** Corporate Attorney Coastal Credit, LLC N Meridian Street Suite Indianapolis, IN Phone: 317-324-E-mail: db***@coastalcreditllc.com
Coastal Credit has reviewed complaint ID [redacted], [redacted] and determined that his account is reporting correctly to the credit bureau agencies. Mr. [redacted] account was charged off on January 20, 2015 after becoming delinquent. Coastal Credit did settle the outstanding balance with Mr. [redacted] on February 6, 2015 for the $2,400 he details in his complaint. The result of paying a previous charged off account is paid/charge off. The account will not show paid satisfactorily since it was not paid as agreed per the terms of the contract. Please let me know if you have any further questions.
Brian [redacted]
Vice President of Operations
Coastal Credit, LLC.
Office 317-324-4102
Cell 954-821-1138
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is a liar. Mary [redacted] was VERY RUDE and I too have went back and reviewed the calls (as she called me on a recorded line). The number that was called was a number that I was given in August 2015, so how was that listed for me since January 2015?????? And where is the retraction and apology from the 1st response that was sent to the Revdex.com on my behalf regarding my vehicle being "repossessed", when they were clearly speaking on an account that was not mine. I feel like I should have gotten an "I'm sorry that we sent the Revdex.com incorrect information and here is the correct response". Why was that not addressed?Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted]
This is wrong as it took Coastal Credit over a month just to release and I had to go to several people to get this done.. It was not done in the 3 days they proclaim. I have record of the phone calls and so does the bank that was waiting on the title release. SO this business can say whatever they want and its resolved? This is sad because they are lying and in the wrong. The $35 dollar they are referring to was not submitted at the time of full payoff and the bank paid them well before the payoff date expired including full amount. THerefore they had to eat the $35.. NO one from that company communicated in any way to let us even know what the hold up was for. Myself and the band had to call them and then it took again couple weeks. Then no title and this was all going on over a month. THis company is obviously a group of crookedness. So is the Revdex.com I guess too. You send me a notice that they claim it took 3 days and call it resolved... thank you for NOTHING at all and I see how Revdex.com is these days. Not for the Consumer at all.
Coastal Credit has reviewed Mr. [redacted] complaint. Coastal Credit recently closed the Virginia Beach office that handled Mr. [redacted] account and transferred his relationship to our Indianapolis location. Coastal Credit did not receive the June payment discussed in the complaint but did...
receive a payment on July 20, 2015. If the June check mailed to Coastal Credit has not been cashed per his bank account Mr. [redacted] may forward a replacement check to
Coastal Credit, LLC
PO Box 205736
Dallas, TX 75320-5736
He may also reach us by phone at 18448714475
Brian S[redacted]
Vice President of Operations
Coastal Credit, LLC.
Office 317-324-4102
Coastal Credit has received Mr. [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided. Coastal Credit has also called the telephone number provided by Mr. [redacted] but it does not accept incoming calls.
In order to review his account...
please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number. Once received Coastal Credit will review his account and respond accordingly.
Sincerely,
Thank you for allowing Coastal Credit, LLC (“Coastal), the opportunity to address [redacted]l’s (“[redacted]”) concerns regarding Coastal’s contact with her as a reference for Coastal customer [redacted]. I have investigated the matter and provide the following response. ...
Coastal would like to extend an apology to Ms. [redacted] for the various times it contacted her after she indicated she did not want to be contacted further. It is not Coastal’s policy to continue to contact references after they express their desire not to be contacted. The employee who did so in this instance was required to attend extensive coaching sessions wherein he was retrained on the issue so that it will not be repeated in the future. Also, Ms. [redacted]’s name and identification was removed from our system of record. Further, Coastal is in the process of overhauling its policy regarding the use of references so that Ms. [redacted]’s experience will not be repeated with her or any other reference. Again, Coastal Credit, LLC, has remediated the issue, and would like to apologize to Ms. [redacted] for the error of its employee in contacting her. Sincerely,David J B[redacted], Corporate Attorney
Coastal Credit LLC wrote off the $35 balance on 10/6/15 and the title was subsequently released on 10/9/15 so the matter is resolved.
Please let me know if you have any questions in regards to this.
Thanks,
Joe [redacted]
Joe [redacted]
Vice President of Sales and Marketing
Coastal Credit,...
LLC
10333 N. Meridian Street, Suite 400
Indianapolis, IN 46290
Office: 317-324-4112
Mobile: 317-473-2005
Fax: 317-660-9123
Coastal Credit has reviewed complaint ID [redacted] , [redacted] and determined that his account is reporting correctly to the credit bureau agencies Mr [redacted] account was charged off on January 20, after becoming delinquent Coastal Credit did settle the outstanding balance with Mr [redacted] on February 6, for the $2,he details in his complaint The result of paying a previous charged off account is paid/charge off The account will not show paid satisfactorily since it was not paid as agreed per the terms of the contract Please let me know if you have any further questions Brian [redacted] Vice President of Operations Coastal Credit, LLC Office 317-324- Cell 954-821-
Coastal Credit has reviewed Mr [redacted] complaint Coastal Credit recently closed the Virginia Beach office that handled Mr [redacted] account and transferred his relationship to our Indianapolis location Coastal Credit did not receive the June payment discussed in the complaint but did receive a payment on July 20, If the June check mailed to Coastal Credit has not been cashed per his bank account Mr [redacted] may forward a replacement check to Coastal Credit, LLC PO Box Dallas, TX 75320- He may also reach us by phone at Brian S [redacted] Vice President of Operations Coastal Credit, LLC Office 317-324-
Thank you for allowing Coastal Credit, LLC (“Coastal), the opportunity to address [redacted] l’s (“ [redacted] ”) concerns regarding Coastal’s contact with her as a reference for Coastal customer [redacted] I have investigated the matter and provide the following response Coastal would like to extend an apology to Ms [redacted] for the various times it contacted her after she indicated she did not want to be contacted further It is not Coastal’s policy to continue to contact references after they express their desire not to be contacted The employee who did so in this instance was required to attend extensive coaching sessions wherein he was retrained on the issue so that it will not be repeated in the future Also, Ms [redacted] ’s name and identification was removed from our system of recordFurther, Coastal is in the process of overhauling its policy regarding the use of references so that Ms [redacted] ’s experience will not be repeated with her or any other reference Again, Coastal Credit, LLC, has remediated the issue, and would like to apologize to Ms [redacted] for the error of its employee in contacting her Sincerely,David J B***, Corporate Attorney
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company is a liarMary [redacted] was VERY RUDE and I too have went back and reviewed the calls (as she called me on a recorded line)The number that was called was a number that I was given in August 2015, so how was that listed for me since January 2015?????? And where is the retraction and apology from the 1st response that was sent to the Revdex.com on my behalf regarding my vehicle being "repossessed", when they were clearly speaking on an account that was not mineI feel like I should have gotten an "I'm sorry that we sent the Revdex.com incorrect information and here is the correct response"Why was that not addressed?Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] This is wrong as it took Coastal Credit over a month just to release and I had to go to several people to get this doneIt was not done in the days they proclaim I have record of the phone calls and so does the bank that was waiting on the title release SO this business can say whatever they want and its resolved? This is sad because they are lying and in the wrong The $dollar they are referring to was not submitted at the time of full payoff and the bank paid them well before the payoff date expired including full amount THerefore they had to eat the $NO one from that company communicated in any way to let us even know what the hold up was for Myself and the band had to call them and then it took again couple weeks Then no title and this was all going on over a month THis company is obviously a group of crookedness So is the Revdex.com I guess too You send me a notice that they claim it took days and call it resolvedthank you for NOTHING at all and I see how Revdex.com is these days Not for the Consumer at all
Coastal Credit has received Mr [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided Coastal Credit has also called the telephone number provided by Mr [redacted] but it does not accept incoming calls In order to review his account please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number Once received Coastal Credit will review his account and respond accordingly Sincerely, Coastal Credit, LLC
From: David B*** Sent: Monday, February 6, 3:PM To: info Subject: *** Good afternoon: I received the above notated complaint on 2/6/17. The complaint alleges that a Coastal Credit employee called a business about a consumer debt and
disclosed information about the debt to more than one employee in a threatening and harassing manner. The complainant appears to be an office manager who describes the employee who received the allegedly harassing phone call as a “contract labor” and not employed on a regular basis. However, the complainant does not identify the customer with which Coastal Credit has a relationship. Without that information, I cannot investigate the merits of the complaint nor perform any remediation. I would be happy to do so when the account is identified. Sincerely, David JB*** Corporate Attorney Coastal Credit, LLC N Meridian Street Suite Indianapolis, IN Phone: 317-324-E-mail: db***@coastalcreditllc.com
I reviewed the specific telephone call in question and our representative told our customer that the number they called must have been given to us by her or her husband. At no time during the call did our representative mention anything about it being listed on the credit application, when our
customer stated that it was a work number and not a cellular phone our representative apologized twice for calling it and also stated that we would update it in the systemOur representatives tone was not rude, if anything she was more startled than anything. Additionally the number that was dialed has been in our servicing system since January 5, (last year) when the branch had added it into the system when the customer had called into the branch and it was listed as a cellular phone which is why the number was called.
Again we apologize to the customer for calling their work number, have updated our servicing system so that it will not be called again. In addition we have notated the customer’s account that they do not wish to receive reminder calls and only receive calls if their payment is past due and lastly not to receive calls from Mary ***
Please let me know if you have any additional questions in regards to this
Thank you
Joe ***
Revdex.com Complaint *** *** * *** Summary: Consumer stated a letter was mailed in January of asking about the inquiry made on her credit bureau report, on January Consumer claims she never received a response to why the inquiry is on her credit report
Conclusion: A Payment Call Application was sent in from the dealer, *** *** ***, on January This implies that the consumer was auto “shopping” and the dealership is sending this application to multiple creditors Payment Call - application request for a dollar amount to determine if consumer qualifies for a certain payment-this type of application does not list a vehicle Coastal Credit “recommended approval” and called the application back to the dealership The consumer/dealership did not choose Coastal Credit for financing The consumer would not receive an Adverse Action because they were not denied Per Coastal Credit’s Credit Reporting Policy, a consumer credit report is only obtained when Coastal has a FCRA “permissible purpose”, which obtaining credit is a permissible purpose Coastal Credit sends a generic “Inquiry Letter” in response to the letters sent in from consumers asking about the inquiry per the Credit Reporting Policy and Procedures This letter states that Coastal Credit pulls consumer credit reports only when an application for credit is sent in from a dealership The letter also states what the consumer can do if they disagree with the inquiry: 1. Dispute with the Credit Bureau’s as Coastal Credit cannot delete inquiries Coastal Credit does not need to respond to “inquiry letters” per the FCRA: “…not required to investigate a Direct Dispute if it relates to: a. The consumer’s identifying information (e.gname, date of birth, Social Security number, telephone number(s), or address(es)) unless the dispute relates to liability for an account or debt; b. The identity of past or present employers; c. The inquiries or requests for a consumer report; d. Information derived from public records provided creditor e. Information related to fraud alerts or active duty alerts; or f. Information provided to a CRA by another furnisher Application Number *** Source System Code DT App Status X Applicant - Full Name *** *** CoApplicant - Full Name Dealer - Name *** *** *** ** *** Dealer - Phone Nbr *** *** * *** Dealer - City *** *** Dealer - State
** Applicant - Employer Name ***
They are reporting it as a charge off when they said they would report it as satisfactory and paid in fullI have contacted coastal credit in Virginia beach twice about it and they just keep telling me they will fix this issue and it has not been fixedThis issue has damaged my credit severely
From: David B*** Sent: Friday, June 9, 11:AM To: info Subject: *** Thank you for bringing this issue to our attentionI listened to the recorded call, and I find it completely inappropriate what was said at the end of the call. The
employee was disciplined and retrained. I will note, however, that the employee did NOT say “you should be ashamed of yourself” on the callNeither was anything stated regarding “derogatory statements, accusations, and hearsay,” as stated in the complaint. That doesn’t excuse what our rep stated at the very end of the call, and Coastal has and is addressing that issue with its employee. We are extremely sorry for his actions, and hope that you can take solace in the fact that the employee was disciplined and retrained David JB*** Corporate Attorney Coastal Credit, LLC N Meridian Street Suite Indianapolis, IN Phone: 317-324-E-mail: db***@coastalcreditllc.com
Coastal Credit has reviewed complaint ID [redacted], [redacted] and determined that his account is reporting correctly to the credit bureau agencies. Mr. [redacted] account was charged off on January 20, 2015 after becoming delinquent. Coastal Credit did settle the outstanding balance with Mr. [redacted] on February 6, 2015 for the $2,400 he details in his complaint. The result of paying a previous charged off account is paid/charge off. The account will not show paid satisfactorily since it was not paid as agreed per the terms of the contract. Please let me know if you have any further questions.
Brian [redacted]
Vice President of Operations
Coastal Credit, LLC.
Office 317-324-4102
Cell 954-821-1138
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is a liar. Mary [redacted] was VERY RUDE and I too have went back and reviewed the calls (as she called me on a recorded line). The number that was called was a number that I was given in August 2015, so how was that listed for me since January 2015?????? And where is the retraction and apology from the 1st response that was sent to the Revdex.com on my behalf regarding my vehicle being "repossessed", when they were clearly speaking on an account that was not mine. I feel like I should have gotten an "I'm sorry that we sent the Revdex.com incorrect information and here is the correct response". Why was that not addressed?Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted]
This is wrong as it took Coastal Credit over a month just to release and I had to go to several people to get this done.. It was not done in the 3 days they proclaim. I have record of the phone calls and so does the bank that was waiting on the title release. SO this business can say whatever they want and its resolved? This is sad because they are lying and in the wrong. The $35 dollar they are referring to was not submitted at the time of full payoff and the bank paid them well before the payoff date expired including full amount. THerefore they had to eat the $35.. NO one from that company communicated in any way to let us even know what the hold up was for. Myself and the band had to call them and then it took again couple weeks. Then no title and this was all going on over a month. THis company is obviously a group of crookedness. So is the Revdex.com I guess too. You send me a notice that they claim it took 3 days and call it resolved... thank you for NOTHING at all and I see how Revdex.com is these days. Not for the Consumer at all.
Coastal Credit has reviewed Mr. [redacted] complaint. Coastal Credit recently closed the Virginia Beach office that handled Mr. [redacted] account and transferred his relationship to our Indianapolis location. Coastal Credit did not receive the June payment discussed in the complaint but did...
receive a payment on July 20, 2015. If the June check mailed to Coastal Credit has not been cashed per his bank account Mr. [redacted] may forward a replacement check to
Coastal Credit, LLC
PO Box 205736
Dallas, TX 75320-5736
He may also reach us by phone at 18448714475
Brian S[redacted]
Vice President of Operations
Coastal Credit, LLC.
Office 317-324-4102
Coastal Credit has received Mr. [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided. Coastal Credit has also called the telephone number provided by Mr. [redacted] but it does not accept incoming calls.
In order to review his account...
please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number. Once received Coastal Credit will review his account and respond accordingly.
Sincerely,
Coastal Credit, LLC.
Thank you for allowing Coastal Credit, LLC (“Coastal), the opportunity to address [redacted]l’s (“[redacted]”) concerns regarding Coastal’s contact with her as a reference for Coastal customer [redacted]. I have investigated the matter and provide the following response. ...
Coastal would like to extend an apology to Ms. [redacted] for the various times it contacted her after she indicated she did not want to be contacted further. It is not Coastal’s policy to continue to contact references after they express their desire not to be contacted. The employee who did so in this instance was required to attend extensive coaching sessions wherein he was retrained on the issue so that it will not be repeated in the future. Also, Ms. [redacted]’s name and identification was removed from our system of record. Further, Coastal is in the process of overhauling its policy regarding the use of references so that Ms. [redacted]’s experience will not be repeated with her or any other reference. Again, Coastal Credit, LLC, has remediated the issue, and would like to apologize to Ms. [redacted] for the error of its employee in contacting her. Sincerely,David J B[redacted], Corporate Attorney
Coastal Credit LLC wrote off the $35 balance on 10/6/15 and the title was subsequently released on 10/9/15 so the matter is resolved.
Please let me know if you have any questions in regards to this.
Thanks,
Joe [redacted]
Joe [redacted]
Vice President of Sales and Marketing
Coastal Credit,...
LLC
10333 N. Meridian Street, Suite 400
Indianapolis, IN 46290
Office: 317-324-4112
Mobile: 317-473-2005
Fax: 317-660-9123