*arch 1, Dear *** ***, I a* writing in reference to co*plaint ID# ***, of *iss *** ***. We have contacted *iss *** ***s’ insurance co*pany, ***, in regards to the *isunderstanding that occurred at the ti*e of her visit. They spoke to
*iss *** and ca*e to the conclusion that a refund in the a*ount of $would be a suitable resolution to resolve her co*plaint. Further*ore, we have *ade it clear to *iss *** that we will continue to honor our two-year unconditional warranty for her eyewear I a* providing a copy of the letter that I had *y office *anager send to *iss ***. Our goal is also to resolve our patients co*plaint as well. Respectfully, *** *** OD/ks* Copy: *arch 1, Dear *iss ***, Enclosed you will find a refund check in the a*ount of $296.25; the a*ount was provided to us by Steven at ***. We would like to extend our sincere apologies for any inconvenience or *isunderstanding that occurredDr*** asked *e to *ake sure that you were aware of the fact that we will continue to honor our two-year unconditional warranty in regards to your *** *** *** fra*e as well as your lenses will continue to be in place until Dece*ber 29, Best Regards, *** */Office *anager
*arch 1, Dear *** ***, I a* writing in reference to co*plaint ID# ***, of *iss *** ***. We have contacted *iss *** ***s’ insurance co*pany, ***, in regards to the *isunderstanding that occurred at the ti*e of her visit. They spoke to
*iss *** and ca*e to the conclusion that a refund in the a*ount of $would be a suitable resolution to resolve her co*plaint. Further*ore, we have *ade it clear to *iss *** that we will continue to honor our two-year unconditional warranty for her eyewear I a* providing a copy of the letter that I had *y office *anager send to *iss ***. Our goal is also to resolve our patients co*plaint as well. Respectfully, *** *** OD/ks* Copy: *arch 1, Dear *iss ***, Enclosed you will find a refund check in the a*ount of $296.25; the a*ount was provided to us by Steven at ***. We would like to extend our sincere apologies for any inconvenience or *isunderstanding that occurredDr*** asked *e to *ake sure that you were aware of the fact that we will continue to honor our two-year unconditional warranty in regards to your *** *** *** fra*e as well as your lenses will continue to be in place until Dece*ber 29, Best Regards, *** */Office *anager