Lynnrich Seamless Siding, Windows & Doors

Review: lynnrich tore off the old shingles on my roof and put new ones on. I had to explain to them how to properly put the ice and water shield on, as they were going to put it on over the old tar paper already on the roof. it describes how to install it on the box and even has pictures, but they do not do it the right way. they hired a storm chaser crew from the south to do the work, so they arent going to know about the ice and water shield. I know they are from the south because none of them could speak english very well and when I talked to the crew leader we were both repeating our sentences to each other. when they installed the new shingles going up the gable end they ripped the shingles by hand and there are jagged edges zig zagging in and out from the drip edge. I had a spot light attached to the bottom edge of the gable on the fascia and somehow they broke it off and bent the fascia they did not offer to fix or replace it. I called the office and [redacted] came to inspect the handy work. when he saw the shingles he tried to play if off like that is how they should be. when he saw the bent fascia he asked, "so whats wrong with it?". as if it wasnt obvious enough I had to explain to him again what was wrong with it. he agreed to fix the damage. that was in september. I called [redacted] again in december to talk about the issues he said they were going to fix and they still havent done anything about it. they claim to be an excellent company and have an A+ rating with the Revdex.com, but I am not impressed at all with their work or customer service. all they want is to get paid. I could have hired a couple guys off the street and had them do a better job.Desired Settlement: I want them to finish what they started. they got the money for the job already, as it was an insurance claim. they are supposed to do the siding and some windows on my house too, but if they do unsatisfactory work like they did on the roof then I dont want them doing any more work as they will more then likely damage other parts of my property.

Business

Response:

Mr. [redacted] did contract with Lynnrich on August 21, 2014 to replace his roof, siding & windows following the May 18, 2014 hail storm that rolled through the area. The roof contract was $ 4335.32. Mr. [redacted] put down $2000.00 on the roof portion leaving a balance due on that part of the project of $2335.32. The siding contract was $ 6950.77. Mr. [redacted] put a deposit in the amount of $2000 down leaving a remainder of $4950.77 on that portion of the project. The window contract was $2426.83. Mr. [redacted] put down a deposit of $600. Leaving a balance due of $1826.83. At this date, the roof is the only portion of the project that is complete. The roof was completed in September 2014.Mr. [redacted] contacted our office after we called to schedule his roof project to inform us that he was "short" on cash and wanted to use the money he had secured his window & siding projects with towards his final roof bill and then when he had the cash, he would put the deposit back on both of the other jobs within the project as he did not have enough to pay the final roof balance at completion. Lynnrich agreed to that and put $2335.32 towards his roof leaving a deposit amount on the window portion of the project of $264.68 and a balance due on the window portion of $ 2162.15 as well as a new balance on the siding portion of $6950.77.

Review: On 7/30/2014 we paid Lynnrich an initial investment of $5200, or 1/3 of the total investment to have siding and wraps completed by them. At this point we had not decided on any colors or design options. We were told that our project would be scheduled approximately 14 weeks out. The salesman, [redacted] left his color swatches with us, as we were undecided on colors and design options. We were told that the owner's wife was great at design and would work with us in that regard. [redacted] said that when he returned from a golf trip, he would come back by to get his swatches and listen to our design requests.

Sometime after that we received an email with the addresses of other homes that they had done in colors that we were interested in. That was the extent of design help that we received.

Our check to the company cleared our bank on 8/15/2014

We called the company several times, just checking to make sure that we were on pace for the original schedule. Some of these calls were taken by a receptionist who informed us that she wasn't in charge of the schedule and that [redacted] was the only one who knew the schedule. She said she would leave a message for [redacted]. Other times these calls were taken by an answering service who forwarded the messages to the company. The only response we got was a voicemail from [redacted] on 9/4/2014 stating that it looked like they would get to us in December.

As December approached and we still hadn't had any communication with the company regarding our color and design wishes, we began calling again. After numerous attempts at just leaving a message and getting no responses, I told the receptionist my concerns regarding the installation date approaching and the company not knowing what we wanted. She said [redacted] would get a hold of me. [redacted] got a hold of me and apologized for "dropping the ball" on us and we set up a time later that day to meet. We met and I went over our color and design wishes. He told me what happened was that our file got filed in the file with projects that had completed designs, which ours did not. He assured me that even though they had made this filing error that it would have no impact on when we were scheduled to have our project completed.

December came and went with no other word from anyone.

On January 10th we payed our way into a home improvement show for the sole purpose of being able to talk to the company as we still weren't getting any returned phone calls. [redacted] happened to be running the booth. We approached him and told him that we would be interested in getting our money back at this point. He told us that would not happen as they had already ordered our steel. We continued to voice our concern over the way we had been treated to this point. He said the owner would call us by Monday afternoon. Later that day, the owner called and said "I heard you chewed [redacted] up one side and down the other". I told him I didn't think it was that bad. At this point he told me that we had called him 9 times since the start of this on July 30 as if I was out of line for trying to contact him. I took a mental note of this number, since I was unsure of the # of attempts but was positive of the # of responses from him, which was 1. During this conversation he said that we would get our siding done the last week in January or the first week in February with about a weeks notice.

As of 2/4/2014 we had not heard back from anyone. I contacted the Revdex.com and they informed me that due to lack of transparency from the company, this warranted a complaint. We thought about contacting the company and making them aware of our intentions prior to filing a complaint, but we felt that our discussion on 1/10/2014 at the home improvement show served that purpose. They know that we are upset and even as the deadline that they last gave us is upon us, they have yet to make any effort to contact us.

To summarize: On July 30th 2014 [redacted] told us our house would be done in approximately 14 weeks. On September 4th 2014 [redacted] told us our house would be done in December 2014. On January 10th 2015 [redacted] told us our house would be done the last week of January or the first week of February. We are now 27 weeks from when [redacted] first told us 14 weeks. Our complaint is not necessarily the amount of time it is taking, it is the lack of communication from Lynnrich that is upsetting. We are now double the time from when we were told our house would be done and the only communication from Lynnrich has come after 9 phone calls, a conversation at the home improvement show and the time they admittedly "dropped the ball on us" . After making an initial investment of $5,200.00 we would expect some customer service.Desired Settlement: Our desired outcome would be to have our home done by the end of February 2015 or get our $5,200.00 back from Lynnrich.

Business

Response:

[redacted] & [redacted] became a customer of Lynnrich on August 12, 2014. As of that date, Lynnrich was at least 22-24 weeks out on installation due to the overwhelming circumstances within our small community. (A hail storm occurred on May 18, 2014 that caused damage to more than 95,000 homes in a community of 165,000.)On several occasions, Lynnrich has spoken to Mr. [redacted] and let him know that the install schedule was 22-24 weeks out and that all jobs are done in the order in which they were scheduled. We do try to give an accurate as possible window of reference for installation however there are many circumstances that factor in; sometimes a job takes longer than first anticipated or weather conditions prevent us from working as quickly as we would like, etc. On January 10, 2015, Lynnrich spoke to the [redacted]'s and told let them know that it was anticipated that the install would begin around the last week of January or the first week of February 2015. Today is February 5, 2015. I received this complaint information today at 3:30pm MST. I was informed by Lynnrich's production department that Mr. [redacted] had been telephoned this morning to let him know that the crew that is going to begin installation on their project is still finishing up on the previous project and we anticipate starting their project in the next 7-10 days however someone would call them as we got closer.

Review: My home received damage during a hailstorm in May 2014. On June 2, 2014 I signed a contract with Lynnrich seamless siding, windows, and doors to complete the repairs to my home. The repairs were to include a new roof, new steel siding to the entire home, 2 windows, and replacement of a glass sliding door. Upon signing my contract on 06/02/2014, my fiancee ([redacted]) also wrote a personal check for 8,738.69 to reserve our spot and put our home repairs in the books until our insurance check could arrive. Lynnrich was then in correspondence with my Mortgage company (Franklin American Mortgage) regarding the repairs and payout. During this time I was contacted several times by my Mortgage company regarding missing paperwork, improperly filled out paper work, or monetary amounts not matching on contracts that had been sent to the mortgage company via Lynnrich. Once the paperwork was entirely completed I was verbally assured by [redacted] ( an employee of Lynnrich, that our home would be first on their list once they resumed home repairs in spring. [redacted] called [redacted] (the owner of Lynnrich), in early March to get an update on when the home repairs were going to be started. [redacted] informed [redacted] via this phone call that we were not on the top of the list and it would be mid-May or June until our home repairs would be started. [redacted] summarized the conversations that were held between the homeowners and [redacted] regarding the timeline of repairs. However, since the insurance check was not issued and received until November 2014 we were not placed on the books until then. [redacted] and [redacted] both expressed extreme frustration as they were assured by [redacted] the previous summer that the personal check [redacted] wrote would hold our spot and place us on the books. During this phone call [redacted] also informed [redacted] that the original contract even stated the time frame for repairs would be mid-May to June. However, it was confirmed during a sit down meeting with [redacted], [redacted], [redacted], and [redacted] that Lynnrich had added to the contract after it was signed by [redacted] on 06/02/2014. No where on the homeowners original contract did it discuss a date for completion.

The homeowners have recorded interactions with Lynnrich starting on 03/13/15 to the present date: They are as follows below.

13 MAR 2015- Had a face to face meeting, contacted Franklin American Mortgage via phone to complete remaining forms that still had not been completed by Lynnich. Re-wrote contract to match (Lynnrich previously added to contract after we had already signed it on 06/02/14)

Per [redacted] via phone call- windows/doors would be installed on 04/02 or 04/03.

03 APR crew arrived at 3 p.m., informed [redacted] that they would have to remove dry wall and sheet rock in order to install 2 windows (later found out that this was due to the incorrect window size being ordered and Lynnrich tried to convince homeowner that the only way to install the 2 windows properly would be to remove sheet rock and dry wall and re frame window). Both parties agreed to start work on 04/06 at 7 a.m

06 APR crew arrived at 8:30 a.m (1.5 hours late with no phone call ahead of time to let homeowner know of late arrival). Installed sliding glass door. 2 windows ordered in incorrect size, crew notified homeowner of error and that there would not need to be additional work to the home done if they were re- ordered in the correct size. Homeowner agreed to re-ordering windows in correct size. Lynnrich will re-order.

17 APR tore off old roof and installed new roof in one day. Homeowner noticed nails and other scraps underneath shingles in front of house by door after crew had completed work and left. Unsatisfied with work.

20 APR homeowner contacted [redacted] and sent pictures of roof work. [redacted] said he would have it taken care of.

21 APR roofing crew member returned at 7 a.m and was nailing down lose shingles on top of roof. [redacted] requested that he stop as this was only covering up the previous problem and not properly fixing it. Crew member returned again with (Supervisor?), agreed to have crew sweep nails and scraps off roof under shingles and re-glue/nail down. Will warranty roof, only satisfied with work because they said they will warranty roof.

23 APR homeowner called [redacted] to receive update on repairs and express their dissatisfaction with work up to this point. Discovered windows had still not shipped yet, even though it was discovered they were the wrong size on 06 APR and [redacted] told homeowners windows should arrive in two weeks. [redacted] informed homeowners the windows should arrive next week sometime. [redacted] gave timeline for mid may on when siding project would be started.

We were under the impression via Lynnrich that our home would be one of the first homes to have work completed during spring when they resumed work. We gave them a personal check to reserve our spot and singed a contract on 06/02/14. That contract was later added to by Lynnrich regarding the time frame which was different than we were told when we had singed contract. During the sit down meeting with Lyynrich on 13 MAR 2015 we expressed extreme dissatisfaction with how our paperwork had been handled and filled out in correctly multiple times,missing paperwork, and how they altered the contract, among other customer service and professional issues. When told we were ready to walk away and resume work with another contractor, Lynnrich assured us they would be able to complete the work and made us feel confident that they could complete the work to our home in a timely and professional manner. However, we are still having issues with not only their work but also their professionalism. During a phone call on 23 APR 2015, [redacted] was very rude and argumentative with the homeowner regarding repairs and the work timeline. If given the opportunity, we would revoke our contract and request that Lynnirch not do any further work to our home as we are not confident in their ability to complete their end of the contract. We still do not know when our home repairs will be complete and if they will be completed properly or not.Desired Settlement: The homeowners want the work completed in a timely and professional manner relevant to the start date of originally signed contract on 06/02/2014.

Business

Response:

On May 18, 2014, a devastating hail storm rolled through our region that at last count damaged more than 95,000 homes in a small community of 145,000 people. Mr. [redacted]'s home was one of the homes caught in the damage. On May 19, 2014, Mr [redacted] called into Lynnrich to schedule a time for someone to come out and give an estimate to repair the damage to his home. On June 2, 2014, a Lynnrich representative, [redacted], met with Mr. [redacted] and his fiance Ms. [redacted]. At that time, contracts were written up "pending insurance approval" and a check that was "un-depositable" and never received by Lynnrich's accounting team nor ever deposited or credited towards any job was written by Ms. [redacted]. On June 7, 2014, Mr. [redacted]'s insurance company produced their estimate for repairs. Negotiations between the insurance company & Lynnrich began at that point. Once an agreed upon amount of money and the scope of the work was determined by all parties including Mr. [redacted], the insurance company issues a check to the mortgage company. The only paperwork that a mortgage company requires of a contractor is a lien release and a W-9 which Lynnrich provided to Mr. [redacted]'s mortgage company. Contractors do not typically have much to do with the mortgage company yet work closer with the insurance company in these types of losses. On November 10, 2014, Lynnrich accounting received the files for 3 separate jobs to be done for Mr. [redacted] along with the required deposit amount to schedule a job. Once the files were processed on November 10, 2014 they were sent to the Production department for scheduling and consequential ordering. The Production Department processed their end on November 11, 2014. Internally, Lynnrich became aware of Mr. [redacted]'s job on November 10, 2014.

Review: On September 4, 2012, I had Lynnich do an estimate on new windows, doors, soffit and gutters. I agreed to the quote for $51,163.51 and had the work done. I had two egress windows installed. To make it more convenient [redacted] asked if they could tear down a portion of my brick fence and he assured me that they would take care of the expense of having it replaced. This work occurred in the fall/winter of 2012. I had the fence repaired in June 2013. I contacted Lynnrich and spoke to Dani and she told me to pay the bill and then fax the bill to Lynnrich and they would reimburse me. I also told her about some repairs that needed done on the new products installed. I faxed the bill on July 10, 2013. In August after not receiving a check or hearing from them I called to inquire on the status. I called several times and left messages with no return phone call. On August 30, 2013 [redacted] finally returned my call. He told me he would get a check in the mail and would make a work order on the repairs that were needed. It is now December 6, 2013 and Lynnrich has not provided the repairs or the payment for the fence they tore down. I didn't hesitate when paying $51,163.51 but they can't reimburse me for $372.00 for a fence they tore down to make working more convenient? I was very pleased with the work and the employees were very pleasant and hard working. I was asked to fill out papers on the quality of work performed and I did giving them high marks and I let them put a sign to advertise their company in my front yard. I am very unhappy with the way I have been treated. [redacted] has not upheld his word on making things right or getting the necessary repairs taken care of.Desired Settlement: I would like to have the repairs fixed and be reimbursed the $372.00 for the fence they tore down. As stated above, they have known and had the necessary paperwork since July 10, 2013.

Business

Response:

Please find attached a copy of the check Lynnrich wrote to [redacted] in the amount of $372.00 on August 27, 2013. The check references [redacted]'s invoice #871 dated July 4, 2013 for work completed at Ms. [redacted]- [redacted]s' home on Circle Drive. Lynnrich paid the contractor directly as per stated intention. Also, please find attached the copy of the REPAIR ORDER FORM/REQUEST dated July 9, 2013 from Lynnrich. The service was completed on July 15, 2013 by [redacted], a Lynnrich employee. Please see the comments written by Mr. [redacted]. If there are further repairs or services needed at Ms. [redacted]- [redacted]'s home, Lynnrich is unaware of them at this time. Please advise us as to the necessary repairs and/or services needed, if any, by Ms. [redacted]- [redacted] and we would be happy to accommodate her wishes. We have not had any communication with Ms. [redacted]- [redacted] since August 2013.