On June 11,2016, customer brought her dog in for grooming. She was checking her pet in with my helper and as she was a new customer I introduced myself and asked her she wanted her pet trimmed. She stated that she wanted a puppy trim. I explained that a puppy trim could mean many things and asked...
some more questions concerning the haircut. I told her we would give her a call when we were ready for for to pick up her pet and wished her a good day.Around 2:00pm we called her to let her know that we were ready for pick up. That call went to voicemail.After 3 more calls we made contact with her at 4:30pm at which time I informed her that we were closed for the weekend and were waiting for her so that we could go home. She said she was sorry that she fell asleep and missed our call and would be there soon. At 5:50 she finally showed up acting frantic and apologetic saying she did not get our call. I told we don't leave until all the dogs go home. She said she was thankful because her stzu was her "service dog". She stated that her dog looked cute, paid and left.It was only a couple hours later that she called back to complain about how stressed and panicked she was and could not calm down and that it was our fault as I threatened to leave and keep her dog because she was late. She then said her dog was cut too short and now she did not like it. Client stated she was to stressed and stated I should have told her I was closing. I told my hours are posted on the front door and that I told her we would call her when we were ready for her. Client stated she could not talk to me anymore and hung up. Client then called our other location to complain and demand her money back. She was told that she would have to talk to me as I was dealing with her. She then stated forget it she was calling the Revdex.com to complain about us. We gave client full service and curtesy per her instructions and feel we "owe" her nothing more.
On June 11,2016, customer brought her dog in for grooming. She was checking her pet in with my helper and as she was a new customer I introduced myself and asked her she wanted her pet trimmed. She stated that she wanted a puppy trim. I explained that a puppy trim could mean many things and asked...
tzu was her "service dog". She stated that her dog looked cute, paid and left.It was only a couple hours later that she called back to complain about how stressed and panicked she was and could not calm down and that it was our fault as I threatened to leave and keep her dog because she was late. She then said her dog was cut too short and now she did not like it. Client stated she was to stressed and stated I should have told her I was closing. I told my hours are posted on the front door and that I told her we would call her when we were ready for her. Client stated she could not talk to me anymore and hung up. Client then called our other location to complain and demand her money back. She was told that she would have to talk to me as I was dealing with her. She then stated forget it she was calling the Revdex.com to complain about us. We gave client full service and curtesy per her instructions and feel we "owe" her nothing more.
some more questions concerning the haircut. I told her we would give her a call when we were ready for for to pick up her pet and wished her a good day.Around 2:00pm we called her to let her know that we were ready for pick up. That call went to voicemail.After 3 more calls we made contact with her at 4:30pm at which time I informed her that we were closed for the weekend and were waiting for her so that we could go home. She said she was sorry that she fell asleep and missed our call and would be there soon. At 5:50 she finally showed up acting frantic and apologetic saying she did not get our call. I told we don't leave until all the dogs go home. She said she was thankful because her s