Lynn's Towing

This is in response of ID #[redacted], a complaint filed by Mr. [redacted]. Which he states "This company STOLE my vehicle from out of my driveway in the middle of the night."We are a registered Towing and recovery company (#[redacted]), veteran owned. We are on the Kent police rotation, which means we are held to a higher standard. We go above and beyond to insure that our impounds are filed, signed, and paperwork is correctly filed out to the RCW 46 codes set forth by the State.With that being said on the morning of 2/13/2017 at 02:15am we received a call for a impound from the [redacted] The Private Property custodian ( which the porperty management hired and contracted with) noticed a vehicle ( 1994 Acura Legend plate # [redacted]) was improperly parked nest to the dumpster bins and hindering the gate opening. This area is a no parking space. Upon arriving our driver ([redacted]) had the security personel signed the authorization to impound/tow vehicle form required by the State and RCW codes. Driver then took a photo before hooking up to said vehicle. Which I will fax over with this letter. Driver then followed State and RCW laws and faxed over authorization to impound/tow for to Auburn Police records department which is time/date stamped. The two times we had to interact with Mr. [redacted]. He was very rude, name calling (blood suckers, Nazi's), yelling threats, going to sue everybody and how we ruined his life by taking all his life savings. Mr. [redacted] was so irate, we asked him to step outside just to cool down. Mr. [redacted] then filled out all his proper paperwork and paid his bill. We then released his impounded vehicle. Mr [redacted] then informed us he was going to take us down! He was going to give us bad reviews on all the social media sites, complain to the Revdex.com and get his lawyers on this now!A short time later we received a phone call from the property manager that he was inside the office saying the same threats to them. I assured them it was a proper tow and faxed her a copy of the said vehicle in question and the signed auth to tow form. She agreed.In response to his settlement request. NOThank you for your time, and having the chance to respond to these absurd allegations. If you need anything else clarified for you please don't hesitate to call us at 253.215.3333L. R[redacted]Office Manager

Complaint: [redacted]
I am rejecting this response because:This "company" has no morals, no ethics, and no humanity. They are a pestilence of parasitic and predatory buffoonery. Talk about the bottom of the barrel - truly the sm of the Earth.
Sincerely,
[redacted]

The customers vehicle was not stolen from there driveway as it's a shared parking lot with all who live on the property of the apartment complex. As such the parking lot keeps order by painting stalls on the ground that are clearly marked with white parking lot paint.  In this instance the...

owner of the vehicle decided to park where he chose which was not in a designated parking spot and was impounded by the patrolling security company for being improperly parked and could cause a accident for others who would be backing out of stalls to try to leave.  The customer was charged the correct rates as stated and filed with the WSP and not over charged.  It is unfortunate that the customer was towed but as all of us must follow parking procedures.   Lisa R[redacted] | Office Manager Lynn's Towing Inc. 1819 Central Ave S. Unit 41| Kent, WA 98032 Phone 253.215.3333 www.lynnstowing.com