Lynnwood Gun & Ammunition

We received a Yelp review from [redacted] on the issue of his special orderI responded with theinformation following in the response; he also replied with message reading "Just cancel my order witha full refundI'll withdraw my complaintsI'm a little trigger happy when I believe I've been slighted."(see attached) I messaged [redacted] on Yelp after his initial review noting that he had not been slightedI informed him atthe time of payment that the item was not currently in stock with my distributorOnce it was in stock itwould take about a week to ship due to the federal requirements of all long guns to be shipped usingGroundHe was okay with purchase and wanted to move forward with it by prepaying in advance for it He called several times asking about itI informed him that with three to four trade shows all going inthe month of January, it can cause delays in shipping due to all the orders being placed at such shows.then informed him, that it was in stock with our distributor, and when they release it, it will be about aweek to arrive since it was coming from a distributor in Louisiana We finally got notice from our distributor that it was to be shipped out within a few days and ***came into our store on February 26thand asked about itI informed him that it was set to be shippedoutHe told me that he didn't feel that it was the caseI then offered to show him on my distributorswebsite that his item was in the "to be shipped" section with his name listed as a "memo" so we all havereference for the item when it ships and when it arrivesHe told me that he trusted me on it I offered him a full refund without the restocking fee since the item has not been released via shipmentfrom our distributor yetAfter each contact [redacted] had with us, I offered a full refund if he didn't want towait any longerHe informed me he would think about it and let me know in about a weekI thenreceived a negative Yelp review about this situation on the same dayHe was also noting falsificationswithin that Yelp review as he is on the State Attorney's complaintSince he removed his complaint onYelp, I am no longer able to see what his initial statement was I was able to get his email address from the Attorney General's letter, and I sent him an email askinghow he would like his refund in full since he has not called me backI quickly got a phone call followingit with [redacted] telling me that he can give me his card number to put it back on over the phoneI agreedand took down his card number I hung up the phone and proceeded to immediately refund him in fullA few hours later, the US PostalService delivery driver dropped off our mailWithin the mail was a notice from our merchant servicesaccount showing that they already credited him back his amount in full based off of his dispute with hiscredit card companyHis credit card company (Capital One) completed a full charge back with a letterattached to my merchant services letter noting to not refund the customer on our side since he alreadyhas received his full refund I immediately had to call my merchant services company and have them void my refund I did that dayand I emailed [redacted] to notify him of suchI simply received an email back stating "thanks" (see attachedemail chain) A week later, I received a notification from the Revdex.com on this same issueIt seemed he falsified his noticeto me that he would rescind his complaints.Thank you,Tiffany C***OwnerLynnwood Gun & Ammunition ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern –On January 26, [redacted] came into the store and paid for a Glock handgunHe completed the Federal background check document (4473)We called on February 2, stating that he was approved from his state required background check per RCW 9.41.092.He then stated he may not want to pick up the firearmI advised him of the 25% restocking feeHe stated he was not aware of thisI directed him to the bottom of the receipt he received that notes our restocking fee informationHe said he didn’t see it and he would look at it and get back to meI did not hear from him until the first week of March.At this point he was upset on the phoneI informed him if he would like to cancel, I’d be more than happy to cut him a check and send it out to him as noted on the bottom of his receiptHe agreed then to go forward with the cancellation.I got a check cut from our bank on March 8, I immediately dropped into the mail to have it sent out to the address that he listed on the Federal background check document (***).I still have a copy of the stub for the cashier’s check listing the date and the amount to [redacted] in his cancellation paperwork.The customer has since received the checkHis original amount was $after taxAfter the 25% restocking fee for cancelled transactions (which is listed on the bottom of his receipt), the check was for $439.19.Sincerely,Tiffany C [redacted] Owner Lynnwood Gun & Ammunition

We received a Yelp review from *** *** on the issue of his special orderI responded with theinformation following in the response; he also replied with message reading "Just cancel my order witha full refundI'll withdraw my complaintsI'm a little trigger happy when I believe I've been
slighted."(see attached)
I messaged *** on Yelp after his initial review noting that he had not been slightedI informed him atthe time of payment that the item was not currently in stock with my distributorOnce it was in stock itwould take about a week to ship due to the federal requirements of all long guns to be shipped usingGroundHe was okay with purchase and wanted to move forward with it by prepaying in advance for it
He called several times asking about itI informed him that with three to four trade shows all going inthe month of January, it can cause delays in shipping due to all the orders being placed at such shows.then informed him, that it was in stock with our distributor, and when they release it, it will be about aweek to arrive since it was coming from a distributor in Louisiana
We finally got notice from our distributor that it was to be shipped out within a few days and ***came into our store on February 26thand asked about itI informed him that it was set to be shippedoutHe told me that he didn't feel that it was the caseI then offered to show him on my distributorswebsite that his item was in the "to be shipped" section with his name listed as a "memo" so we all havereference for the item when it ships and when it arrivesHe told me that he trusted me on it
I offered him a full refund without the restocking fee since the item has not been released via shipmentfrom our distributor yetAfter each contact *** had with us, I offered a full refund if he didn't want towait any longerHe informed me he would think about it and let me know in about a weekI thenreceived a negative Yelp review about this situation on the same dayHe was also noting falsificationswithin that Yelp review as he is on the State Attorney's complaintSince he removed his complaint onYelp, I am no longer able to see what his initial statement was
I was able to get his email address from the Attorney General's letter, and I sent him an email askinghow he would like his refund in full since he has not called me backI quickly got a phone call followingit with *** telling me that he can give me his card number to put it back on over the phoneI agreedand took down his card number
I hung up the phone and proceeded to immediately refund him in fullA few hours later, the US PostalService delivery driver dropped off our mailWithin the mail was a notice from our merchant servicesaccount showing that they already credited him back his amount in full based off of his dispute with hiscredit card companyHis credit card company (Capital One) completed a full charge back with a letterattached to my merchant services letter noting to not refund the customer on our side since he alreadyhas received his full refund
I immediately had to call my merchant services company and have them void my refund I did that dayand I emailed *** to notify him of suchI simply received an email back stating "thanks" (see attachedemail chain)
A week later, I received a notification from the Revdex.com on this same issueIt seemed he falsified his noticeto me that he would rescind his complaints.Thank you,Tiffany C***OwnerLynnwood Gun & Ammunition
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that I haven't let go of my complaint with the Revdex.com until I get my next Credit Card statement indicating that she has indeed refunded the entire amount. Not sure why they rejected her attempts to refund the charges. A lot of the details she provided in her explanation are new to me and were never explained during my visits or calls. I find the whole exercise tiresome when it could easily been avoided if she communicated honestly with me. I hope to put it behind me quickly.Sincerely, [redacted]

To Whom It May Concern –On January 26, 2017 [redacted] came into the store and paid for a Glock 43 handgun. He completed the Federal background check document (4473). We called on February 2, 2017 stating that he was approved from his state required background check per RCW 9.41.092.He then...

stated he may not want to pick up the firearm. I advised him of the 25% restocking fee. He stated he was not aware of this. I directed him to the bottom of the receipt he received that notes our restocking fee information. He said he didn’t see it and he would look at it and get back to me. I did not hear from him until the first week of March.At this point he was upset on the phone. I informed him if he would like to cancel, I’d be more than happy to cut him a check and send it out to him as noted on the bottom of his receipt. He agreed then to go forward with the cancellation.I got a check cut from our bank on March 8, 2017. I immediately dropped into the mail to have it sent out to the address that he listed on the Federal background check document ([redacted]).I still have a copy of the stub for the cashier’s check listing the date and the amount to [redacted] in his cancellation paperwork.The customer has since received the check. His original amount was $548.99 after tax. After the 25% restocking fee for cancelled transactions (which is listed on the bottom of his receipt), the check was for $439.19.Sincerely,Tiffany C[redacted] Owner Lynnwood Gun & Ammunition