Lyon Communities

This matter was directly handled with consumer The consumer has a more through understanding of her complaint which is not with Lyon CommunitiesThank you

As of August 4th, Lyon Communities has thoroughly researched this matter internally We have advised the customer that a check has been issued in the full amount of $for his return of deposit The check was issued the last week of July and customer was advised it was mailed
Last communication with customer on 07/28/in which they were advised of check issuance Customer has been advised to contact us directly if check is not received as their was an error with first check being sent to wrong address We have resolved this directly with the customer.Thank you.*** ***

PLease confirm your current address.  We believe that part of the issue is that the check was incorrectly sent to another address that we had on file.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received the same information that the Revdex.com has and I have still not received my money in any form of financial means. I have checked my mailbox daily and no check has come in. I have tried to call Palomar Station a few times now and they have not answered or returned my call. It is going on more than a few weeks since Palomar Station has made the claim of sending me a refund check for my money and nothing has come in. 
Regards,
[redacted]

The management of this company has been trying to resolve this matter with the customer directly.  Based on our research of this complaint, there was a typo on the initial check, customer returned the check to management for reissue.  Immediately after being notified of the typo we...

remedied this and sent another check out.  We were never notified until recently that former resident never received the check with correct spelling.  We attempted to contact resident numerous time to discuss where to send reissued check to after we were notified that they never received second check.  Resident refused to resolve with us directly and instead chose to file in small claims court.  As of this date - we have once again attempted to contact the resident to confirm where to send their check to.  Still no response.  Management company has once again cut a new check with correct spelling of names and address listed on Revdex.com complaint.  We have done our due diligence in attempting to resolve directly.   Another  check with a tracking number  was sent on 07/06/15 and trust this will resolve complaint.

This matter was directly handled with consumer.  The consumer has a more through understanding of her complaint which is not with Lyon Communities. Thank you.

Review: This management company owes us a security deposit and refuses to pay. Originally they had mailed us one, but put my husband's name incorrectly; therefore we were unable to cash the check. I faxed a letter to the property director of where we lived and advised they had until 02/19/15 to send us this check or we would file in small claims court. We have yet to recieve. The townhome community where we lived is now run by a completely different property management company. I left a voicemail with corporate office advising intentions of small claims court and need to know who to serve. I recieved a call back advising me to call and discuss. I called and discuss more than once, but unforunately they do not keep proper records and was told each time I did not call and I was difficult. They told me they already mailed the check. We did not recieve and we do not have issues with our mail. They cannot prove to me they actually mailed it and refuse to resend certified. In addition, they also refuse to tell me location of where to have court papers served. I need to know where to serve as the community I lived in is no longer ran by this company.Desired Settlement: Send to me via certified the deposit or provide corporate address of where to have court summons served.

Business

Response:

The management of this company has been trying to resolve this matter with the customer directly. Based on our research of this complaint, there was a typo on the initial check, customer returned the check to management for reissue. Immediately after being notified of the typo we remedied this and sent another check out. We were never notified until recently that former resident never received the check with correct spelling.

Review: My wife and I toured a Lyon Communities Palomar Station Rental Apartments in San Marcos with a leasing agent [redacted]. We were told about a variety of promotions that were available us to since we had toured the property that day. The leasing agent explained that in order to "lock in" those promotions we needed to apply the same day we toured. We then explained that we needed time to decide if we wanted to rent an apartment. We were told by the leasing agent that he recommend we submit a application by the end of the day in order to lock in the promotions and we would have 48 hours to cancel. The agent even went into to detail what the application consisted of and that at the end it will ask for our credit/debit card number and will authorize a hold of $700 until we are either approved or cancel our rental application. The most important part is that my wife and I clarified what exactly needed to be done to cancel properly. We were told to "just give us a call and we will cancel your application and the funds would be released". Well Tuesday we give the leasing office a call to cancel followed up with an email to [redacted]. The hold on the $700 funds were released the next business day as promised. Then about a week later I discovered a debit of $700 from Palomar Station. I gave the leasing office specifically [redacted] and [redacted] a call to find out why and could not get a clear answer. I was told multiple times that the corporate office would be sending a check and have yet to receive one. I've spent countless hours now trying to retrieve my funds that were fraudulently debited from my account and have yet to hear back about how they will rectify this matter. The leasing office has been extremely unprofessional in the way they communicate with customers. This matter has now carried on for over a month. Im a active duty service member in the middle of a PCS move and this matter has added to an already stressful situation.Desired Settlement: We would like our money to returned immediately as we have been told numerous times.

Business

Response:

As of August 4th, Lyon Communities has thoroughly researched this matter internally. We have advised the customer that a check has been issued in the full amount of $700.00 for his return of deposit. The check was issued the last week of July and customer was advised it was mailed. Last communication with customer on 07/28/15 in which they were advised of check issuance. Customer has been advised to contact us directly if check is not received as their was an error with first check being sent to wrong address. We have resolved this directly with the customer.

Review: Dear Better Business Burial,

I just learn that Lyon Communities is or apart of [redacted] And I am being harass by consolidate smart satellite calling me 3 times a day, emails and calling me at work saying if I dont continual to pay for service, that they will disrupt my cable TV if I dont pay. I told Lyon Communities Manger and they denied that they dont have any connection with consolidate smart satellite.

Ref: case# [redacted] I have 2 services complaints, on [redacted] ( [redacted]). On my communities amendment to lease, agreement utility addendum cable resident charged to resident per utility addendum. Nowhere on my utility addendum that Im reasonable to pay additional payment to [redacted] which is Lyon communities for maintenance service for cable issue and the payment is twice year $65.00 dollars that is 130 year thats a lot of money for no service require and [redacted] offer that service which I am paying for monthly. On 03/13 I had no TV connection Friday night agave a call to [redacted] they did some testing nothing work. So I made a call to [redacted] told them about the cable and said that they cannot come out tonight, will make appointment in 2 Week!! No follow up and after 2 weeks no show. I was without TV 4 days, finally got a call (April) from [redacted] Do I have any rights its so frustrated do I have to pay them. 2nd complaints Lyon Communities (Rent control) I move in on 04/14/2012 and in 6 months later they rise my rent $150 more, I spoke to manger Lyon communities and tried to negotiate and took it down to $100 a total $1310.00 I pay every month its so hard, that is even to much I dont make a lot of money. Every month I see more and more familys living this apartment community. I dont want to be that next person, its so expense to move. Is there any that you can advise or is rent

Desired Settlement: See Complaint Text

Business

Response:

Please be advised this concern was only recently forwarded to Lyon Communities as it was directed by mistake to [redacted]. Lyon Communities is not a part of [redacted] TV/Cable/Internet are services that are not included as part of resident rent.

Review: The problem is the way utility (water ,sewerage and trash) bill is calculated.We do not have individual meters in the complex.The way I was explained that we are billed is: Total monthly bill for each bldg is divided by the square footage of each apt divided by the number of residents.This is not fair to those of us that are not home most of the time.Example: I am not home mon thru fri 6.30am to 5.00pm. Weekends I am home occasionally.I live by myself, I dont get visitors,do my laundary once in 3 weeks.My bill ranges from $58 to $68.00 amth.I am paying for residents who consume much more which is not right.I have complained to NWP and the Apt Management.Nothing is being done.The blame is passed from hand to hand.My bill for water ,sewerage and trash for my 4 bdrm 2 bath hse with 9thousand sq lot was much less $80 to $120 every 3 mths.Desired Settlement: I feel that they should install individual meters if they want to bill the tenants or the property pays the water, trash and sewerage bills like most other apartment complexes do. The property management company doesnot want to spend money .It is just fair that I pay my portion only

Business

Response:

This matter was directly handled with consumer. The consumer has a more through understanding of her complaint which is not with Lyon Communities.