Lyon's Roofing

Lyons does not stand by it's warranty which states, 'call us immediately if roof leaks.' It does not say, this $2,maintenance repair we are doing is cosmetic onlyLyons inspectors said, 'your roof is on good shapeIt needs a coatingYou can either buy a less expensive coating for a year warranty or a more expensive coating for years of protection.' We have the roof coated every time we are supposed to according to the manufacturers and roofing coindications, ieyrs, yrs or yrsFor Lyons to not stand by their year warranty period of no leaks by claiming the coating is "maintenance only" is ridiculous! What you essentially mean is it's cosmetic and your warranty is worthless

Lyons Roofing never shies away from responsibility This is evident even in this case where we not once but twice provided emergency service at no cost to this customer when it wasn't even on the warranted portion of the roof If we were willing to address the customers needs when it wasn't our warranty why would we not provide that same level of service when it is our warranty? This defies logicThe truth is we did- we needed to perform a water test to verify the source of the leak and the homeowner refused to allow us to perform the test Art speculated that the leak was coming from an opening on the outside scupper and sure enough the leak as identified by another roofing company was from the same scupper area The photos identify a roof soaked area right on the inside of the scupper in questionA water test would have identified the source of the leak once again being outside of our warranted coverage In truth, like we did in the past we would probably have made the repairs at no charge but the homeowner didn't allow us to do our due diligence At this point we would like to allow the Revdex.com mediation process to get involved We will gladly adhere to what the mediation considers fair resolution Sincerely, Ann P***VP Sales and Production

Lyons Roofing is appreciative of the Revdex.com process in these types of situationsAttached are the chronological details of Ms*** customer service experienceI believe you will find that our records paint a different picture than as conveyed in this complaintAlso attached are the original
intake records, contracts, warranties & bills submitted for payment Key points: Coating is a maintenance procedure onlyCustomer signed and initialed acknowledging that it is a maintenance procedure onlyCoating is not a waterproofing component of the roofing systemArt came out to perform a water test to accurately locate the leak. Art was not permitted to perform water test to locate the leakLyons performed original work, without a deposit, and waited months for final payment without charging contractually agreed upon interest. Lyons Roofing replaced some cracked tiles on non-warrantied portion of the roof at no chargeLyons Roofing performed emergency repairs on the non-warrantied portion of the roof, in separate trips, at no charge. (minimum rate is $per trip) Customer called out a different roofer to perform repairs on the warrantied portion of the roof- effectively voiding her warranty with Lyons Roofing. (See warranty limitations attached).Lyons roofing requires immediate notification of any/all leaks in order to prevent leak escalationNotice of a leak when mold is detected is not immediate notice, mold takes time. In conclusion: I feel our team has gone above and beyond their required efforts to address the homeowner’s needs. We do not believe we are responsible for a leak or its associated mold when the scope of work performed is not a waterproofing systemMs*** did not allow Art to take the measures needed to isolate and identify the leakMs*** allowed another tradesman to perform work on a Lyons warrantied roof- thereby voiding the warranty coverage entirely. Again, we believe in the Revdex.com process and await your response