I can't speak to their level of expertise since we didn't get that far. My rating reflects their level of professionalism. I was looking to get an HVAC system replaced and contacted them (based on a referal from someone) to come out and provide an estimate. I spoke with someone from the business and finalized a time for the next morning for someone to come out, spec out the system, and provide an estimate. They did not show for the appointment nor called to let me know. I called the next day to follow up and received a lame reason for the no-show. I explained that I should have atleast been given a call letting me know they would not be there...especially since I had explained while setting up the appointment that I would be driving in from over an hour away. Poor professionalism!
I can't speak to their level of expertise since we didn't get that far. My rating reflects their level of professionalism. I was looking to get an HVAC system replaced and contacted them (based on a referal from someone) to come out and provide an estimate. I spoke with someone from the business and finalized a time for the next morning for someone to come out, spec out the system, and provide an estimate. They did not show for the appointment nor called to let me know. I called the next day to follow up and received a lame reason for the no-show. I explained that I should have atleast been given a call letting me know they would not be there...especially since I had explained while setting up the appointment that I would be driving in from over an hour away. Poor professionalism!