Lyons, Rex Builder

I have received your letter regarding a customer com p l aint of [redacted] on March 24th Thank-You for bringing this issue to our attention.We do va l ue each and every customer we haveSometi mes accidents do occu rWe have a claim process we have to follow when it doesWe try hard to take care of our customers when t h is happens Ms [redacted] d id come I n to the store to ship her packageDuring transit it was lostWhen she called on the 8th we started a lost package investigation This does take 8- business daysOnce we hear back from UPS we contact t he customer with the find ingsThere isn 't anything we can do until the investigation is complete, and UPS contacts usThat is why we d id not contact her A fler her call to UPS on the 22nd of March, they I n turn emailed the store and also send a letter in the mail with claim paperwork which I received on th e 23rd I talked to Ms [redacted] on the 23rd MarchI explained to her that she will have to get me recei pts or copies of them showing the value of her items which was tops, I pair girls size jea ns and aletterShe stated the receipt was in thebox of clothesI told her that if she paid for them on her credit card , her statement would have the cost of the items, that she cou ld also contact the store and see I f they could print out a receipt showing the cost of the I tems(most stores wi ll do this) Once I received those receipts I could finish the paperwork to submit her claim We don't insu re checks, money orders, cashiers checks, cash, gold or coins for the value of itHowever, I f she has to have a stop payment on her cashiers check that I wou ld need the receipt for it as well , and that I would put down that cost in the claimAs for th e late fees, she knew before the 15th they would not received that paymentUPS will not pay any late fees as she had p lenty of time to reissue a payment to them to get them paidHaving it continue to be late will not be pa id out on a claim I am including a copy of her shi pment detai lsIt is showing she only insured her package tota l of $She also has that she was shipping shirts, jeans and a letterA fter talking to the associate that processed this package, he states she d id not tell h im there was a cashiers check, on ly the letter I have no problem in processing the claim for herI t wi l l include the cost of $I for the shi pping and the true va l ue of what she paid for the items u p to $I however need to have those recei pts from her before I can continue with the clai m There is a tim e l im it on any claim, so she will need to get me that info ASA POnce I have that inform at ion I takes close to clays for it to be processed and payment sentlfnot U PS wi ll close the claim Again I can not do anything else until she gives me the prove of value of the items.Karen W [redacted] Store Manager The UPS Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They stated that they would refund the as well for the cancelled cashiers check, I submitted the information from my bank that stated per there policy that they could not issue any documentation providing an amount in which they could not charge until the cashiers check could cancelled and reissuedI stated this to UPS an they advised that they have days in which to process the claim and they can not go back and reissue in addition toThere for they stated that they will not be responsible for the reimbursement of the to cancel the cashiers checkIn addition I will provide documintaion of the late fees that I am accruing from 3/to 06/for my mortage payment not being paid due to package being lostAlso, I was never told or given the option to insure my package, when I askedI am not sure why UPS is stating that I " only" inured my package for $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm rejecting MsW***'s statement. She states that I was upset upon arrival about sending my camera back to OlympusWhich is wrong I purchased the camera at *** *** *** *** ** at 3:pmon December as a birthday gift to myselfShe also stated that I had to put the camera in a bubble wrap envelop, I don't recall that since my camera was already packaged in a small box. I have been in contact with Olympus and spoken to *** *** about my camera since last fall she has provided me with the necessary information on how much the repairs would be and gave me the website on how to package my camera for shipping and once I had my camera ready to go I had to make a payment through paypal so Olympus would know my camera was comingI can provide those emails and my paypal receipt if necessary. My camera was packaged in a small box she said I purchased bubble wrap mailer I don't recall doing so since my camera was already secure in the small boxI would like to see a video footage of that. Yes I asked my sales person to ship my package the cheapest through UPS, because under the terms for Olympus that is what they requireThe sales person never mention the price I was paying was the price for the Wannamaker Post Office. He mention one price after I said I needed my camera shipped here at UPS he never offered any alternatives or that they UPS works with the Wannamaker Post Office. Karen did apologize and she said that she would speak to the person who shipped my package (Small Box) off as a First Class Letter. she also mention that this would be a training exercise for the futureShe also asked me to wait a few week because her parents shipped her something through the mail and it took about weeksShe gave me the number to the Post Office in Wannamaker to see if they had my small box or knew what happen to my small boxThe Post Office told me no and they had no way of tracking the boxI called Karen back, she said she could only give me my $back but she never said when I could have my $back, she never mention a date and she has never called me about the $and she has never followed up on trying to locate my box that she admitted to me that was shipped wrongI haven't heard from her or anyone from ups I can have phone records from Verizon wireless to prove thatOlympus has never received my camera I do not know what happen to it I don't know if my small box even made it to the post office. The salesman never mentioned insurance he gave me the impression that my precious camera would be safe based on what I had purchased. I was under the impression that I was shipping my box through ups and it would have tracking because that's what I'm paying forI also looked at my receipt and there were several numbers on the receipt that I thought were tracking numbers so I didn't think I need to buy extra. My camera was secure snug in a box, if alternative or suggested sales would have been mention or provided to me then yes I would have paid moreI purchased that camera in and I used the camera a lot and I knew exactly what was wrong with my camera and I knew that Olympus could only fix itI have never had any ill feeling towards Olympus, they have always been very helpful and understandingThere contact number is 888-553-4448, I miss my camera a lot and I took the necessary precaution that were provided through Olympus to make sure it wouldn't be damaged Regards, *** ***
Regards,
*** ***

I have received your letter regarding a customer com p l aint of [redacted] ** [redacted] on March 24th 2017.   Thank-You for bringing this issue to our attention.We do va l ue each and every customer we have. Someti mes accidents do occu r. We have a claim process we have to follow when it...

does. We try hard to take care of our customers when t h is happens.   Ms [redacted] d id come I n to the store to ship her package. During transit it was lost. When she called on the 8th we started a lost package investigation . This does take 8- 10 business days. Once we hear back from UPS we contact t he customer with the find ings. There isn 't anything we can do until the investigation is complete, and UPS contacts us. That is why we d id not contact her.   A fler her call to UPS on the 22nd of March, they I n turn emailed the store and also send a letter in the mail with claim paperwork which I received on th e 23rd . I talked to Ms [redacted] on the 23rd March. I explained to her that she will have to get me recei pts or copies of  them showing the value of her items which was 2 tops, I pair girls size 6 jea ns and aletter. She stated the receipt was in thebox of clothes. I told her that if she paid for them on her credit card , her statement would have the cost of the items, that she cou ld also contact the store and see I f  they could print out a receipt showing the cost of the I tems. (most stores wi ll do this) Once I received those receipts I could finish the paperwork to submit her claim.   We don't insu re checks, money orders, cashiers checks, cash, gold or coins for the value of it. However, I f she has to have a stop payment on her cashiers check that I wou ld need the receipt for it as well , and  that I would put down that cost in the claim. As for th e late fees, she knew before the 15th they would not received that payment. UPS will not pay any late fees as she had p lenty of  time to reissue a payment to them to get them paid. Having it continue to be late will not be pa id out on a claim.   I am including a copy of her shi pment detai ls. It is showing she only insured her package tota l of $100.00 She also has that she was shipping shirts, jeans and a letter. A fter talking to the associate that processed this package, he states she d id not tell h im there was a cashiers check, on ly the letter.   I have no problem in processing the claim for her. I t wi l l include the cost of $I 1.54 for the shi pping and the true va l ue of what she paid for the items u p to $100.00. I however need to have those recei pts from her before I can continue with the clai m.   There is a tim e l im it on any claim, so she will need to get me that info ASA P. Once I have that inform at ion I takes close to 14 clays for it to be processed and payment sent. lfnot U PS wi ll close the claim . Again I can not do anything else until she gives me the prove of value of the items.Karen W[redacted] Store Manager   The UPS Store 2812