Lyons Trading Company, LLC

Hello,If Mr [redacted] would like to provide a list of his specific questions, we are happy to offer detailed answersI am not sure how to more clearly explain that we DID NOT receive a backpack in Mr***'s return packagingI have already provided proof that the customer sent back crumbled paperAs previously stated, USPS tracking (along with our USPS RepDoreen ***, phone number ###-###-####) confirms that both packages were delivered to the address provided by Mr***We kindly request once more that this complaint be dismissedThank you,Kristin

Hello,We are extremely sorry that this unfortunate situation has escalated in such a way and would appreciate the opportunity to provide proof that Lyons did everything in our power to ensure that Ms [redacted] was taken care of after her initial contact with our Customer Support teamA full refund in the amount of $was processed immediately following our phone call on 11/Screenshot attachedCustomer was informed that this refund may take 2-business days to be reflected in her account and to let us know if she did not see it after that timeEmail chain attachedCustomer confirmed that she entered the incorrect zip code when placing her order, which would explain the delayed deliveryHer address was then modified so that we could re-ship the order if neededA 2nd order was shipped via USPS Priority Mail on 12/at no cost to the customer, containing of the shirts orderedUnfortunately, we were unable to ship one of the shirts due to the item being out of stockWe communicated this to Ms [redacted] and offered a replacement, but did not hear back regarding that particular issueBoth packages now show delivered--Original Order:https://www.fedex.com/apps/fedextrack/?action=track&language=english&track...⇄ Order: https://tools.usps.com/go/TrackConfirmAction?tLabels=We kindly ask that this claim be closed once and for allMs [redacted] has since placed another order with our company, so must feel that we resolved the situation satisfactorily and will have no issue with retracting her damaging commentsPlease let us know if we can provide any additional informationThank you,Lyons Trading Co

Hi ***,We have called and emailed to your contact info listed in our systemsWe gave an in-depth response via email, and quickly we will gladly refund you in the full amountWe just need you to close the Paypal inquiry so that our systems may process the refund.Please reach out to us at your earliest convenience.Thanks,-Kiel

Hello,Leading up to Ms***'s claim, several members of our team had been diligently working with her to ensure that she was taken care of, and were surprised by her decision to file a claim with the Revdex.comBecause she only returned of the items she ordered, a partial refund was required Unfortunately, once she opened a claim against Lyons via Paypal, we were only given the option to refund IN FULL, so we asked Ms [redacted] to close her claim so that we could then process an accurate refund for the item she returnedFollowing several emails and calls with both Paypal and Ms***, we were finally able to process a partial refund and resolve the situation satisfactorilyWe've attached a confirmation showing Ms***'s refund and respectfully request that this potentially damaging claim be closed and removed from our recordThank you,Lyons Trading Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were very helpful

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was refunded my money, but not until I filed with the Revdex.com Contrary to the assertions of the business, I did NOT return an item It was never shipped to me as THEY were unable to fulfill my order My requests for a refund through the Paypal process were denied I was asked to withdraw my Paypal complaint so they could give me a partial refund I did as asked and followed up with an email requesting a partial refund This email was ignored and no refund was issued Thus, I chose to file a Revdex.com complaint Nobody was "working" with me, I was being ignored A Company should not be "surprised" when an ignored customer goes to the Revdex.com Furthermore, you shouldn't bill the customer until you actually SHIP the item This was not a return, this was a failure on the part of the company to fulfill an order and thus an overcharge.I have now been given my partial refund, but it was only because I filed with Revdex.com I'm even more disappointed with this company's lies and assertions to the Revdex.com that they were cooperating with me, or maintaining contact I even resorted to commenting on their Facebook page to get my refund before going to the Revdex.com However, my comments were removed and I was blocked from their page This is not how business is done I believe that even though my complaint has been resolved, this should definitely weigh against their score Please feel free to contact me should you need further information

Hello,We sincerely apologize for any inconvenience caused by the delayed delivery of this packageTracking does show that it was delivered by USPS on Friday, 12/Tracking can be viewed here: https://www.fedex.com/apps/fedextrack/?action=track&language=english&tracknumber...⇄ [redacted] We have inquired with our representatives for more information regarding what may have caused the delay and are committed to reaching a positive outcome for our customer, so please do not hesitate to let us know if there is anything further we can do hereThank you,Kristin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello,We kindly ask that this complaint be removed from our record based on the following information:Two orders were placed by this customer, one for a black backpack and one for a redCustomer claims they did not receive the Black one even though tracking shows otherwiseHe then requested to
return the Red one, and we provided a pre-paid return label for him to do soInstead of returning the backpack, the customer sent a shipping bag stuffed with paperNeither backpack was actually returned to us (images attached for your reference). Tracking confirms delivery for both packages to the customer's home:Order # ***: https://www.fedex.com/apps/fedextrack/?action=track&language=english&tracknumber...⇄ # 107442: https://www.fedex.com/apps/fedextrack/?action=track&language=english&tracknumber...⇄ these items were shipped via FedEx Smartpost, we also confirmed both deliveries with USPS. We hope that this provides enough info to show that we fulfilled this order and that no refund is necessary at this timeShould Mr*** choose to return the product, we are happy to provide a full refund at that time. Thank you for your attention to this matter,Lyons Trading Co

Hello,We are extremely sorry that this unfortunate situation has escalated in such a way and would appreciate the opportunity to provide proof that Lyons did everything in our power to ensure that Ms. [redacted] was taken care of after her initial contact with our Customer Support team. 1. A full refund in the amount of $59.97 was processed immediately following our phone call on 11/30. Screenshot attached. Customer was informed that this refund may take 2-3 business days to be reflected in her account and to let us know if she did not see it after that time. Email chain attached.2. Customer confirmed that she entered the incorrect zip code when placing her order, which would explain the delayed delivery. Her address was then modified so that we could re-ship the order if needed.3. A 2nd order was shipped via USPS Priority Mail on 12/6 at no cost to the customer, containing 2 of the 3 shirts ordered. Unfortunately, we were unable to ship one of the shirts due to the item being out of stock. We communicated this to Ms. [redacted] and offered a replacement, but did not hear back regarding that particular issue. 4. Both packages now show delivered--Original Order:https://www.fedex.com/apps/fedextrack/?action=track&language=english&a...⇄ Order: https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515901592340149...⇄ kindly ask that this claim be closed once and for all. Ms. [redacted] has since placed another order with our company, so must feel that we resolved the situation satisfactorily and will have no issue with retracting her damaging comments. Please let us know if we can provide any additional information. Thank you,Lyons Trading Co.

Hi [redacted],We have called and emailed to your contact info listed in our systems. We gave an in-depth response via email, and quickly we will gladly refund you in the full amount. We just need you to close the Paypal inquiry so that our systems may process the refund.Please reach out to us at your...

earliest convenience.Thanks,-Kiel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.. They were very helpful.

Hello,As stated by the customer, this order was correctly fulfilled and shipped via USPS. Tracking shows that the item was delivered and all attempts made by Proozy/Lyons Trading Co. to gain additional information and confirmation of delivery have proved this to be...

true.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]Custo...⇄ service is our top priority, so we are disappointed to hear that we could not reach a satisfactory outcome for Mr. Borders. We will be reaching out to him to rectify the situation and regain his trust. Please let us know if we can provide any addition information. Thank you,Lyons Trading Co.

Hello,We have spoken with Ms. [redacted] regarding this order and resolved the situation by providing a full refund. She has assured us that she is satisfied with this resolution, and we were happy to be given the opportunity to make things right. Please let us know if we can provide any additional...

assistance. Thank you,Lyons Trading Co.

Hello,We sincerely apologize for any inconvenience caused by the delayed delivery of this package. Tracking does show that it was delivered by USPS on Friday, 12/15. Tracking can be viewed...

here: https://www.fedex.com/apps/fedextrack/?action=track&language=english&...⇄ We have inquired with our representatives for more information regarding what may have caused the delay and are committed to reaching a positive outcome for our customer, so please do not hesitate to let us know if there is anything further we can do here. Thank you,Kristin

I am rejecting this response because:Hello,All questions have been provided and emailed to your company. You didn’t mention in emails about the Rep name. I only received one red backpack and it has been returned. You have received it. Three of your pictures showed only two bags. Where is the picture of the third white bag????? I have asked this question a few times in the emails and also here on 05-04-17, as of today I still didn't get an answer. You must have thrown that important bag away. Your complaint for dismissal was declinedPlease post this complaint to their recordsThank you, [redacted]

To Whom it May Concern:We are very sorry to hear that Ms. [redacted] is unhappy with her purchase. We strive for complete customer satisfaction and would greatly appreciate the opportunity to improve her experience. Regarding the Women's Columbia Glacial Fleece in this order, we guarantee that...

our products are 100% authentic. As noted on Columbia's official website, this item is imported. I have also included a link to confirm that the Columbia logo is not meant to be on the chest (it is located on the sleeve on this particular item) as the customer suggests. http://www.columbia.com/womens-glacial-fleece-iii-1-2-zip-AL6389.html...⇄ previous attempt to contact Ms. [redacted] was unsuccessful, however, we are more than willing to work toward a solution that she believes is satisfactory. If there are any further questions, please do not hesitate to reach out. Warm regards,Jeremy [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12531123, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/10/07) */
Helo [redacted],
I sincerely apologize for the email promotions. Emails can be generated a number of different ways, including referrals from existing customers. We have completely removed your email from our file and you will no longer receive...

any emails.
Please let me know if there is anything further I can do on my end to resolve this issue and I will take action immediately.
Thank you,
Luke [redacted]
COO

Hello,Leading up to Ms. [redacted]'s claim, several members of our team had been diligently working with her to ensure that she was taken care of, and were surprised by her decision to file a claim with the Revdex.com. Because she only returned 1 of the 2 items she ordered, a partial refund was required....

Unfortunately, once she opened a claim against Lyons via Paypal, we were only given the option to refund IN FULL, so we asked Ms. [redacted] to close her claim so that we could then process an accurate refund for the 1 item she returned. Following several emails and calls with both Paypal and Ms. [redacted], we were finally able to process a partial refund and resolve the situation satisfactorily. We've attached a confirmation showing Ms. [redacted]'s refund and respectfully request that this potentially damaging claim be closed and removed from our record. Thank you,Lyons Trading Co.