LyteSpeed Computers

There is simply no validation to this complaintWe fulfilled all of their hoursThey did not want us to provide MSP (or managed) supportTheir owner was always complaining about our serviceWe bent over backwards to make them happyFor obvious reasons cutting ties was a business decision we reluctantly had to makeWhen the owner walks into our store and picks his equipment up and refuses to pay for service, we no longer wish to do business in that fashionRather than file a police complaint or go to court over a repair job, for us it made more sense to amicably part ways.We do not house any information or have we not given anything to [redacted] that they have asked forWe are not their IT companyWe were hired on an hourly basis at a discounted rateWe did not maintain their equipment as we recommended, they declined the supportWe understand thatWe cannot however provide the level of service they require in "break fix" mode, which has led to many of their problems.If you consider that we have taken money off the table to end this relationship, and given the nature of this attack against our reputation, its fairly obvious that parting ways is the best solution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received the response from Lyte Speed. It holds no merit. Yes, we declined their managed support. Joe told us that we could do that and strictly work on an hourly basis.....which we've been doing. The owner of our company did not complain about their service, he would express concern that our technology wasn't working to it's ability. That's typically the way a service company works. Customer has a complaint that something isn't working properly, service company addresses issues. The owner of our company never once refused to pay for service. Anytime that we would take our computers to Lyte Speed for them to repair them, we would pick them up & they would send an invoice. Again, we have never once refused to pay for a service. I believe it was a smart choice not to file a police complaint or take us to court. He has no grounds to do so and it would have been a complete waste of the police officers time. For Lyte Speed to state in their response that they are not our IT company is somewhat amusing. What would I call them? They set up everything we have here. They also retained the login credentials for several different programs. When I asked for said credentials on several occasions (after they refused to work with us), I was given the wrong information or given passwords that were derogatory towards our company. Not very professional. Regards,*** ***

We have provided the client with all the password information that we have on our recordsDue to the break-fix nature of our relationship with the client, we did not maintain a comprehensive list of all accounts and all of their credentialsIt was never expressed to us that you expected us to maintain a comprehensive list of these credentials and it was not in the service level agreement that was signedThe information we did have, we willingly gave to themWe even had one of our senior technicians remote into their computer systems and help their new IT company try and gain access to their systems, at no cost to them. As for the disrespectful passwords, that's simply nonsenseTo provide clarification with regards to the client not paying for services renders, the Owner of the client was asked to pay for service when he picked up a computer from one of our locationWhen the attendant told the owner what the total was, the Owner simply replied with the word, “Nope” and picked up his machine and leftThis violated the inherit “Good Faith” agreement with the client which lead the end of our services provided to them.You know this has denigrated to being in 8th grade againWe send a polite email saying we are no longer providing service to the customer, and they call me up, give us a hard time like they were jilted at the altarThe bullying tactics here are that of a year oldShe threatened to tell everyone how terrible we are after three years of serviceTerrible because can't support them at the level they are willing to pay without incident.They have over computers and a server, and reject any maintenance agreement costing "thousands" of dollarsWell, that's what it costs to get the support they need If you don't like the offer, fine, move onBut to go on a mission of childish bullying, just really depicts how your company is run from top to bottomThe shame of it is that when you live and work in an abusive environment, you see it as the normI will not lend myself or my employees to thisMaybe you can accept it, I don'tAnd I am heretofore finished with you and your business, and your personal attacks and threats to destroy our reputation because you didn't get your wayMaybe we can fight in the courtyard after school.We're done, move onThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reviewed the second response from Lyte Speed.  I do not accept it.  I cannot communicate with somebody who continues to blatantly lie. Nothing will ever get solved when blatant lies are on the table. Regards,[redacted]

There is simply no validation to this complaint. We fulfilled all of their hours. They did not want us to provide MSP (or managed) support. Their owner was always complaining about our service. We bent over backwards to make them happy. For obvious reasons cutting ties was a business decision...

we reluctantly had to make. When the owner walks into our store and picks his equipment up and refuses to pay for service, we no longer wish to do business in that fashion. Rather than file a police complaint or go to court over a repair job, for us it made more sense to amicably part ways.We do not house any information or have we not given anything to [redacted] that they have asked for. We are not their IT company. We were hired on an hourly basis at a discounted rate. We did not maintain their equipment as we recommended, they declined the support. We understand that. We cannot however provide the level of service they require in "break fix" mode, which has led to many of their problems.If you consider that we have taken money off the table to end this relationship, and given the nature of this attack against our reputation, its fairly obvious that parting ways is the best solution.