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Lytron Design, Inc.

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Reviews Lytron Design, Inc.

Lytron Design, Inc. Reviews (4)

Complaint:
I am rejecting this response because: the items that did not pass qualify control happen to be ALL necklacesOnce again I am stressing the fact that none of them were warn or considered no sellableI find the contract is not clearIt should state if product kit is returned then the necklaces will not be included in the returnJust clarifying this for future representativesOnce again I have necklaces that can only be sold on EBay at this pointThank you
Regards,
M*** ***'s

Complaint:
I am rejecting this response because:
Regards,
M*** ***'s

n response to the claim by M*** *** regarding a refund for the starter kit she purchased from us on April 21, That product contained $worth of jewelry and additional business supplies which she purchased in two orders; one for $including tax and shipping, and the second
order for $on April 29, 2017.? We do not refund the shipping charges Our policy is attached.? We do refunds for products in new condition only.? We do charge a 10% restocking fee, which is clearly stated in our policyIn this instance, several of the items were sent back to her; the were deemed non-refundable,? as they were not in new condition.? We have a quality control team inspect these items and made a team determination that they had been worn.? MsC*** did have some sales in the amount of $for which we paid her 25% commission as promised on May 31, 2017.? We did extend an exception for MsC***, and refunded her for the business supplies she returned, which is outside of our policy.As for her not being able to reach us, we take live calls hours a day, Monday through Friday 6am to 5pm, Pacific Time Our voicemail is available 24/to leave messagesWe also respond to emails within hours or less.? MsC*** had access to our customer care phone number and email address.? Both are listed on the home page of her back office, to which she could log in to find them at any time.? There were no logged attempts to communicate with us regarding this matter prior to July 12, 2017.? She emailed us on that date requesting the shipping address to return her merchandise.? Her reason was that she "wasn't working her business".? She said nothing in the July 12, email about a quality issue.As a company, we comply with the DSA Code of Ethics.? ? Grace&Heart, LLCIndependent Brand Ambassador Agreement (“IBA”) Terms & Conditions ? I understand that as a Grace&Heart Independent Brand Ambassador (IBA): I have the right to offer for sale Grace&Heart products and services in accordance with these Terms and Conditions I have the right to enroll individuals in Grace&Heart If I meet certain requirements, I have the right to earn commissions pursuant to the Grace&Heart Compensation Plan I agree to present the Grace&Heart Compensation Plan and Grace&Heart products and services ? as set forth in official Grace&Heart marketing materialsI agree that as a Grace&Heart IBA, I am an independent contractor, and not an employee, partner, legal representative, or franchisee of Grace&HeartI agree that I will be solely responsible for paying all expenses I incur, including but not limited to travel, food, lodging, secretarial, office, long distance telephone and other expensesI UNDERSTAND THAT I WILL NOT BE TREATED AS AN EMPLOYEE OF GRACE&HEART FOR FEDERAL OR STATE TAX PURPOSESGrace&Heart is not responsible for withholding, and will not withhold or deduct from my bonuses and commissions, if any, FICA, or taxes of any kindI understand that Grace&Heart will make available to me a personal website that resides on the Grace&Heart domain (e.ghttp://www.mygraceandheart.com/[Brand Ambassador] ID for a monthly subscription feeI understand that if I choose to have a personal website any fees that I have paid are nonrefundable, except if a refund is required under the law of my state of residenceI have carefully read and agree to comply with the Grace&Heart Policies & Procedures document and the Grace&Heart Compensation Plan, both of which are incorporated into and made a part of these Terms and ConditionsIf I have not yet reviewed the Grace&Heart Policies and Procedure document and Compensation Plan at the time enroll in Grace&Heart and agree to these Terms and Conditions, I understand that they are posted at www.graceandheart.comI will review the Policies & Procedures and the Compensation Plan within five days from the date on which enrolled in Grace&Heart and agree to these terms and conditionsIf I do not agree to the Policies & Procedures, my sole recourse is to notify Grace&Heart a n d cancel my I B A AgreementFailure to cancel constitutes my acceptance of the Policies & ProceduresI understand that I must be in good standing, and not in violation of the Agreement, to be eligible for commissions, overrides and bonuses from Grace&HeartI understand that the Agreement may be amended at the sole discretion of Grace&Heart, and I agree to abide by all such amendmentsNotification of amendments will be provided, as more fully described in the Policies & Procedures documentAmendments will become effective after publication, but amended policies will not apply retroactively to conduct that occurred prior to the effective date of the amendmentThe continuation of my Grace&Heart business or my acceptance of bonuses or commissions after the effective date of any amendment will constitute my acceptance of any and all amendmentsIf my IBA Agreement is canceled or terminated for any reason, I understand that I will lose all rights Grace&Heart, LLC Independent Brand Ambassador Agreement (IBA) 10-as a Brand AmbassadorI will not be eligible to sell Grace&Heart products and services nor will I be eligible to receive commissions, bonuses, or other income resulting from the activities of my former downline sales organizationIn the event of cancellation or termination, I waive all rights I have, including but not limited to property rights, to my former downline organization and to any bonuses, commissions or other remuneration derived through the sales and other activities of my former downline organizationGrace&Heart reserves the right to terminate all IBA’s upon days’ notice if Grace&Heart e l e c t s to: (1) stop operating its business; (2) dissolve as a business entity; or (3) terminate distribution of its products through direct sellingI may cancel this Agreement at any time, and for any reason, by giving notice to Grace&HeartI may not assign any rights under the IBA AgreementAny attempt to transfer or assign the Agreement without the express written consent of Grace&Heart renders the IBA Agreement voidable at the option of Grace&Heart and may result in termination of my business I understand that if I fail to comply with the terms of the Agreement, Grace&Heart may deduct, withhold, set-off, or charge to any form of payment I have previously authorized, any amounts I owe or am indebted to Grace&HeartGrace&Heart, its parent or affiliated companies, directors, officers, members, managers, shareholders, employees, assigns, and agents (collectively referred to as “affiliates”), will not be liable for, and I release and hold harmless Grace&Heart and its affiliates from, all claims for consequential and exemplary damages for any claim or Cause of action relating to the AgreementI further agree to release and hold harmless Grace&Heart and its affiliates from all liability arising from or relating to the promotion or operation of my Grace&Heart business and any activities related to it (e.g., the presentation of Grace&Heart products or Compensation Plan, the operation of a motor vehicle, the lease of meeting or training facilities, etc.), and agree to indemnify Grace&Heart for any liability, damages, fines, penalties, or other awards arising from any unauthorized conduct that I undertake in operating my businessThe I B A Agreement, in its current form and as amended by Grace&Heart a t its discretion, constitutes the entire contract between Grace&Heart and myselfAny promise, representations, offers, or other communications not expressly set forth in the Agreement are of no force or effectAny waiver by Grace&Heart of any breach of the Agreement must be in writing and signed by an authorized officer of Grace&HeartWaiver by Grace&Heart of any breach of the Agreement by me will not construed as a waiver of any subsequent breachIf any provision of the Agreement is held to be invalid or unenforceable, such provision will be severed, and the severed provision will be reformed only to the extent necessary to make it enforceableThe balance of the Agreement will remain in full force and effectThis Agreement will be governed by and construed in accordance with the laws of the State of California without regard to principles of conflicts of lawsIn the event of a dispute between me and Grace&Heart arising from or relating to the Agreement, or the rights and obligations of either party, the parties will attempt in good faith to resolve the dispute through nonbinding mediation, as more fully described in the Grace&Heart Policies and Procedures documentIf the parties are unsuccessful in resolving their dispute through mediation, the dispute will be settled totally and finally by arbitration, as more fully described in the Grace&Heart Policies and Procedure documentGrace&Heart, LLC Independent Brand Ambassador Agreement (IBA) 10-MT Residents: Should a Montana resident cancel the IBA Agreement within days from the date of enrollment, Grace&Heart will refund 100% of the purchase price for the Business Kit and any costs paid for the personal website on myGrace&heart.comThe Grace&Heart business model does not provide for the sale of products into the inventory of an IBA for resaleGrace & Heart recognizes that some buy-back laws extend to sales aids, sample kits, and fees, and to the extent that such laws are applicable, the Company will honor the buyback laws of Georgia, Idaho, Louisiana, Maryland, Massachusetts, Montana, Nebraska, Oklahoma, Puerto Rico, South Dakota, Texas, Tennessee, Washington, and WyomingA participant in this p a r t y p l a n / multilevel marketing plan has a right to cancel at any time, regardless of reasonCancellation must be submitted in writing to Grace&Heart at its principal business addressI authorize Grace&Heart to use my name, photograph, personal story and/or likeness in advertising or promotional materials and waive all claims for compensation for such use, as more fully described in the Policy & Procedures document? A faxed or scanned copy of the IBA Agreement will be treated as an original in all respects I am of sound mind and of legal age to enter into this agreement ?

Our policy applies to all items.? We do include necklaces in our return policy.? MsC*** chose to wear/use the necklaces.? They were deemed not in "new" conditionWe did not exclude them in her refund because they were a certain product type; but because of the conditionI've attached the email correspondence I had with M*** ***First off she claims this was her 3rd requestWe went through our phone log and computers and have no record of MsC*** trying to contact usIf you see on page she emailed returns on Jul at 9:30am and I responded July at 10:Could she please provide documentation of the attempts she made to contact Grace and Heart? The last email dated July 25th she asked to be allowed to keep the Aura Pendant and Twisted cable chainWhen I spoke with her on the phone she told me she wore both of the itemsAgain: We had our quality control review all the items and they deemed not in "new conditionWe did not charge her to mail the necklaces back to her and we don't? usually refund for business supplies but I did an exceptionHere is the email I sent to her after the refund was processed.#refunded $243.87Brillant Rolo $9.78Twisted Cable $19.81Clarion $9.78By Heart Chain $7.27Total in product $46.6410% Restocking fee $25.24# refunded $143.52Adorned Heart Stacking bracelet $24.51Figaro Cable Chain $ $26.98Total in product $ $51.4910% Restocking fee$14.85# refunded $( Catalogs and Order Forms) _ which we don't do refund on but I made an exception10% restocking fee $2.49Total Refunded $with the taxOrder #total with shipping and tax $34.34Order # total with shipping and tax $342.52Order # total with shipping and tax $221.14Total with shipping and tax $598It's about 32% with the product, shipping, tax and restocking feeKind regards,***

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