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M & A Corporation, dba IHOP

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M & A Corporation, dba IHOP Reviews (1)

My family and I were verbally assaulted and harassed by the Ihop owner and the manager because they refused to honor our Ihop free meal email offer. To whom it may concern, I'm writing to let you know of the most horrible customer service experience my family and I had visiting the Ihop restaurant located at [redacted]. On [redacted] at 2pm, my family and I were verbally assaulted and harassed by the Ihop owner [redacted] and the district manager [redacted] because they refused to honor our free email offer for joining the Pancake Revolution. The Ihop website and the email offer we received clearly states when you join the Pancake Revolution by email you will receive a free meal offer right away just for signing up, on your birthday, and on your 1 year anniversary of joining. When my family and I went to show the cashier our free email offers the Ihop owner yelled in a loud inappropriate manner at my mother and I in front of everyone at Ihop. When I tried explaining to him and showed him our free email offer by joining the Pancake Revolution he got more hostile and yelled he's a business man and won't give free meals. Furthermore, the Ihop owner and manager lied and said they had called the Corporate office but I found out on Monday [redacted] from Ihop Corporate they never received any calls from the Ihop owner or the manager. Ihop corporate were never aware of the unfortunate visit my family and I had until I told them on Monday, [redacted]. First of all, when we arrived at Ihop we waited a long time to receive our meals, our meals were given to us cold, the restrooms were dirty, the whole atmosphere was unwelcoming, and to make matters worse my family and I were humilated in front of the Ihop employees, and including everyone inside Ihop because the Ihop owner believed he could treat my family and I in a rude, hostile, disrespectful, and inappropriate manner. Also, I remember he got in front of me stood over me pointing his finger yelling saying he was the owner and he could do whatever he wanted. When my mother came to my defense and begged him to lower his voice and calm down because he wouldn't stop yelling at me he got more hostile and screamed to my mother in a hostile rude threatening manner. The manager stood watch joined in and allowed the Ihop owner to verbally assault and harrass my family and I even when we paid for our meals. We received no apology and not even a thank you when we paid for our meals in cash in the amount of $[redacted]. ADDITIONAL DETAILS: Account Number: Order Number: 3259

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Description: RESTAURANTS

Address: 5729 Westheimer Rd., Houston, Texas, United States, 77057

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