M & A Restoration

2/7/ [redacted] called our office today at 11:am returning my phone call from the other dayI said I received a report from the Revdex.com of a stolen ***, During the conversations he gave me a police incident report of [redacted] Trooper [redacted] ###-###-####I said to [redacted] the last conversation that I heard from you was that" you were going to track the [redacted] through [redacted] when your son got home from school" he said he didn't remember talking to meI recommended that my daughter contact his son to track the item through [redacted] togetherHe wanted to talk to the Trooper first he wants the trouper to track the item I called the Trooper, and asked about this incidentHe said he told [redacted] to track the device through [redacted] alsoHe said at this point in time until [redacted] can prove that the item was stolen he was not going to do anythingI said my point of view is [redacted] has a method to trace them item and if he is not willing to do this and prove it was stolen I was not willing to pay for itI gave the trooper [redacted] 's social security number, address and phone numberI explained to the trooper we do background checks and monitor the criminal Pa Dockets to monitor arrests on there alsoI told the office the day when [redacted] accused him of this to write a statement of his actions the previous nightI have a statement from [redacted] and [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There seems to be a serious lack of communication between the facts as I reported them to Servpro and the way Servpro describes them to the Revdex.com as outlined in their textual responses At best they are misleading and at worst they are knowingly inaccurate Below are the actual facts provided by the investigating officer on 2/14/ These are not in dispute and I encourage both the Revdex.com and Servpro to contact Trooper [redacted] for verificationTrooper [redacted] contacted [redacted] and determined that the missing [redacted] is a 5th generation unit and is not able to be traced [redacted] was identified as the Servpro employee left unattended in the rental unit at the time of the theft [redacted] has a previous arrest [redacted] refused to speak to Trooper [redacted] about the missing *** Servpro searched the vehicle used by [redacted] and a blue [redacted] was discovered My son’s [redacted] was metallic in color so the [redacted] found was not my son’s Trooper [redacted] entered the serial number of the missing [redacted] into a national database of stolen items Our hope is that it may turn up someday, but it is unlikely Servpro mentioned to Trooper [redacted] that they would prefer to prevent bad publicity Looking at the evidence in total, it is clear that the Servpro employee, [redacted] , stole the [redacted] while left unattended in my rental unit Hopefully Servpro will take ownership of the theft and provide restitution In reading their inaccurate responses I doubt their willingness to accept responsibility for the actions of their employee To try and resolve this matter outside of the court system, I contacted [redacted] ***, Chief Executive Officer of Servpro, and requested her assistance She has been provided with all of the facts that I have truthfully reported I also would like the Revdex.com to carefully read the responses provided by Servpro of [redacted] and identify the knowingly inaccurate facts I am very willing to speak with a Revdex.com representative about this matter and point out the questionable statements Regards, [redacted]

To Whom it may concern regarding [redacted] complaint,( Revdex.com complaint number [redacted] ) We have enclosed documentation of regards of this complaint and our attempts to resolve this is [redacted] with the tenant, Trooper [redacted] with [redacted] State Police ###-###-####, had been contacted by Servpro of [redacted] about the police report that [redacted] filedAt that point in time the officer was not pressing any charges and was not intending to press any charges against Servpro of [redacted] or [redacted] , We have never received a follow up call from the police or [redacted] about the [redacted] being unable to be traced [redacted] has had a background check ran on him, he only has driving offenses an his background, which is not against our policies to hire him.(Also attached) Trooper [redacted] had not ever called our office and asked to speak to [redacted] The [redacted] that was found was not in a vehicle it was in our office Trooper [redacted] entered the [redacted] in question into the national database as a stolen item, nothing else we can do since [redacted] cannot trace the item through [redacted] as he states now I had mailed ** [redacted] a letter requesting information but never received a call or letter back from him to resolve this matter, it seems like he would rather report it to everyone( Revdex.com, Servpro corporate and the police) instead of finding a solution to the problem At this point in time, we feel the item was misplaced, and/or that our employee [redacted] had not stolen the item and will back him in legal matters if necessary

We simply told this customer that were reviewing records and her account showed a balance and we wished to clean up our booksWe don't take cash paymentsBooks are closed on this account, no further actions are needed

2/5/ Dear ** [redacted] , I received a letter today from the Revdex.com in regards to a [redacted] which you say has been stolenWe were notified of this by your landlord about this incident on 1/28/I did call your phone number between am and am that day and left a message for youI told [redacted] if he spoke to you that an [redacted] device can be traced by contacting the [redacted] company, which when I did speak to you , you said when your son got home from school you would have him do thisWe have not heard back from you in regards to this is***, and assumed you found the itemWe have not received any contact from the police in regards to this eitherDo you have an incident report number? Also have you contacted [redacted] to trace the item? What is the value of the item, do you have a receipt so we can trace the item if you will not do soWe have every intent to resolving this is***, but until we can prove it was stolen or removed from the home with ***, how do we know it was just not misplaced? Please send correspondence by certified mail to : Servpro of Chambersburg Industrial Drive Chambersburg, PA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In reading the response provided by ServPro it is not accurate. Their assumption is that the *** was misplaced and subsequently found, which is totally false. As stated in my complaint, the incident is being investigated by the police. Trooper *** is the investigating officer and the case number is ***. I spoke with ServPro today and provided this information to them. I understand their need for proof that it was stolen, which is in the hands of the police.
Keep in mind that both myself and *** (office manager) visually saw the device during our inspection of the rental unit. We than left leaving the ServPro workers in the unit. When I returned later that evening, the item was gone. Therefore, a ServPro worker stole the *** during that time
The ServPro response requests that I send correspondence via certified mail. I do not understand what information they are requesting
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Servpro of [redacted] is ignoring the basic fact
that a household item went missing while the rental unit was in their charge.  In addition, Servpro of [redacted] is misrepresenting
the facts and makes claims that are simply inaccurate.
The investigating officer does not press charges.  The investigating officer investigates, and
in the case of theft, the victim needs to file a complaint in the court of law.
Servpro of [redacted] has been made aware on 3
different occasions that the [redacted] cannot be traced; twice by me and once by the
investigating officer.  Their claim that
they were never notified of this is inaccurate.
An [redacted] was found at the Servpro of [redacted] location.  Where did it come from?

[redacted]
[redacted] refused to speak to Trooper [redacted] about the missing [redacted].  A simple phone call to Trooper [redacted] will
validate this assertion.

I
tried to resolve this matter with Servpro at the very start but they insisted
that I prove it was stolen, which prompted me to ask the police to investigate
the matter.

Due to Servpro of [redacted] unwillingness to take
responsibility, I contacted
[redacted], Chief Executive Officer of Servpro, and requested her
assistance.  As of today she has not
responded.
I request
that the Revdex.com carefully read the responses provided by Servpro of [redacted]
and identify the knowingly inaccurate facts.  I am very willing to speak with a Revdex.com
representative about this matter and point out the questionable statements.
Looking at the evidence in total, it
is clear that while the rental unit was in their possession, an [redacted] was
stolen.  Servpro does not seem to be
willing to take ownership of the theft and provide restitution.  Businesses with these types of business
practices simply should be allowed to exist. 
Consumers need to be aware of their unlawful acts and poor customer
service responses.
The last line of their response dated
3/6/2014 indicates that Servpro of [redacted] refuses to take responsibility for
the theft nor has an interest in resolving this matter outside the court of
law.  Servpro of [redacted] should be
ashamed of themselves for not trying to resolve this is[redacted] and should further be
embarrassed that they are responsible for the theft of a child’s price
possession.
Regards,
[redacted]

We simply told this customer that were reviewing records and her account showed a balance and we wished to clean up our books. We don't take cash payments. Books are closed on this account, no further actions are needed.

To Whom it may concern regarding [redacted] complaint,( Revdex.com complaint number[redacted])
We have enclosed documentation of regards of this complaint and our attempts to resolve this is[redacted] with the tenant,
1.    Trooper [redacted] with [redacted] State Police ###-###-####, had been contacted by Servpro of [redacted] about the police report that [redacted] filed. At that point in time the officer was not pressing any charges and was not intending to press any charges against Servpro of [redacted] or [redacted], We have never received a follow up call from the police or [redacted] about the [redacted] being unable to be traced.
2.    [redacted] has had a background check ran on him, he only has driving offenses an his background, which is not against our policies to hire him.(Also attached)
3.    Trooper [redacted] had not ever called our office and asked to speak to [redacted].
4.    The [redacted] that was found was not in a vehicle it was in our office.
5.    Trooper [redacted] entered the [redacted] in question into the national database as a stolen item, nothing else we can do since [redacted] cannot trace the item through [redacted] as he states now.
6.    I had mailed **. [redacted] a letter requesting information but never received a call or letter back from him to resolve this matter, it seems like he would rather report it to everyone( Revdex.com, Servpro corporate and the police) instead of finding a solution to the problem.
7.    At this point in time, we feel the item was misplaced, and/or that our employee [redacted] had not stolen the item and will back him in legal matters if necessary.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There seems to be a serious lack of communication between the facts as I reported them to Servpro and the way Servpro describes them to the Revdex.com as outlined in their textual responses .  At best they are misleading and at worst they are knowingly inaccurate.
Below are the actual facts provided by the investigating officer on 2/14/2014.  These are not in dispute and I encourage both the Revdex.com and Servpro to contact Trooper [redacted] for verification.
1. Trooper
[redacted] contacted [redacted] and determined that the missing [redacted] is a 5th
generation unit and is not able to be traced.
2. [redacted]
[redacted] was identified as the Servpro employee left unattended in the rental
unit at the time of the theft.
3. [redacted]
[redacted] has a previous arrest.
4. [redacted]
[redacted] refused to speak to Trooper [redacted] about the missing [redacted].
5. Servpro
searched the vehicle used by [redacted] and a blue [redacted] was
discovered.  My son’s [redacted] was metallic in color so the [redacted] found was not
my son’s.
6. Trooper
[redacted] entered the serial number of the missing [redacted] into a national database
of stolen items.  Our hope is that it may turn up someday, but it is
unlikely.
7. Servpro
mentioned to Trooper [redacted] that they would prefer to prevent bad publicity.
Looking at the evidence in
total, it is clear that the Servpro employee, [redacted], stole the [redacted]
while left unattended in my rental unit.  Hopefully Servpro will take
ownership of the theft and provide restitution.  In reading their inaccurate responses I doubt their willingness to accept responsibility for the actions of their employee.  To try and resolve this matter outside of the court system, I contacted [redacted]
[redacted], Chief Executive Officer of Servpro, and requested her assistance.  She has been provided with all of the facts that I have truthfully reported. 
I also would like the Revdex.com to carefully read the responses provided by Servpro of [redacted] and identify the knowingly inaccurate facts.  I am very willing to speak with a Revdex.com representative about this matter and point out the questionable statements.
Regards,
[redacted]

2/7/2014
[redacted] called our office today at 11:03 am returning my phone call from the other day. I said I received a report from the Revdex.com of a stolen [redacted], During the conversations he gave me a police incident report of [redacted] Trooper [redacted] ###-###-####. I said to [redacted] the last conversation that I heard from you was that" you were going to track the [redacted] through [redacted] when your son got home from school" he said he didn't remember talking to me. I recommended that my daughter contact his son to track the item through [redacted] together. He wanted to talk to the Trooper first he wants the trouper to track the item.
I called the Trooper, and asked about this incident. He said he told [redacted] to track the device through [redacted] also. He said at this point in time until [redacted] can prove that the item was stolen he was not going to do anything. I said my point of view is [redacted] has a method to trace them item and if he is not willing to do this and prove it was stolen I was not willing to pay for it. I gave the trooper
[redacted]'s social security number, address and phone number. I explained to the trooper we do background checks and monitor the criminal Pa Dockets to monitor arrests on there also. I told the office the day when [redacted] accused him of this to write a statement of his actions the previous night. I have a statement from [redacted] and [redacted] .

2/5/2014
Dear **. [redacted],
I received a letter today from the Revdex.com in regards to a [redacted] which you say has been stolen. We were notified of this by your landlord about this incident on 1/28/2014. I did call your phone number between 9 am and 10 am that...

day and left a message for you. I told [redacted] if he spoke to you that an [redacted] device can be traced by contacting the [redacted] company, which when I did speak to you , you said when your son got home from school you would have him do this. We have not heard back from you in regards to this is[redacted], and assumed you found the item. We have not received any contact from the police in regards to this either. Do you have an incident report number? Also have you contacted [redacted] to trace the item? What is the value of the item, do you have a receipt so we can trace the item if you will not do so. We have every intent to resolving this is[redacted], but until we can prove it was stolen or removed from the home with [redacted], how do we know it was just not misplaced?
Please send correspondence by certified mail to :
Servpro of Chambersburg
190 Industrial Drive
Chambersburg, PA 17201

Review: === Stolen [redacted] incident by ServPro of [redacted] === Repairman from ServPro were in my rental unit repairing damage from a water pipe burst on Monday, January 27, 2014. The office manager, [redacted], and I were inspecting the damage at approximately 10am on Monday, January 27, 2014. I left the unit at approximately 1:30pm leaving the ServPro repairman in the unit unattended.I returned back to the unit at approximately 9pm and shortly thereafter my son noticed that his [redacted] was missing. The following day, I spoke to [redacted] about the missing [redacted] and he visually remembering seeing my son's [redacted] on his desk in his room. He called [redacted], the manager at ServPro, to report the incident. We reached the conclusion that my son's [redacted] was stolen by the repairman working for ServPro of [redacted]. It should be noted that [redacted] did not contact me to discuss the is[redacted] although he has all of my contact information.I called the police and filed a report.Desired Settlement: I would like ServPro to replace the [redacted]. The sentimental value can not be replaced since it was a gift from his mother but I hope Servpro takes ownership of this problem and replaces the item.

Business

Response:

2/5/2014

Dear **. [redacted],

I received a letter today from the Revdex.com in regards to a [redacted] which you say has been stolen. We were notified of this by your landlord about this incident on 1/28/2014. I did call your phone number between 9 am and 10 am that day and left a message for you. I told [redacted] if he spoke to you that an [redacted] device can be traced by contacting the [redacted] company, which when I did speak to you , you said when your son got home from school you would have him do this. We have not heard back from you in regards to this is[redacted], and assumed you found the item. We have not received any contact from the police in regards to this either. Do you have an incident report number? Also have you contacted [redacted] to trace the item? What is the value of the item, do you have a receipt so we can trace the item if you will not do so. We have every intent to resolving this is[redacted], but until we can prove it was stolen or removed from the home with [redacted], how do we know it was just not misplaced?

Please send correspondence by certified mail to :

Servpro of Chambersburg

190 Industrial Drive

Chambersburg, PA 17201

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

In reading the response provided by ServPro it is not accurate. Their assumption is that the [redacted] was misplaced and subsequently found, which is totally false. As stated in my complaint, the incident is being investigated by the police. Trooper [redacted] is the investigating officer and the case number is [redacted]. I spoke with ServPro today and provided this information to them. I understand their need for proof that it was stolen, which is in the hands of the police.

Keep in mind that both myself and [redacted] (office manager) visually saw the device during our inspection of the rental unit. We than left leaving the ServPro workers in the unit. When I returned later that evening, the item was gone. Therefore, a ServPro worker stole the [redacted] during that time.

The ServPro response requests that I send correspondence via certified mail. I do not understand what information they are requesting.

Regards,

Business

Response:

2/7/2014

[redacted] called our office today at 11:03 am returning my phone call from the other day. I said I received a report from the Revdex.com of a stolen [redacted], During the conversations he gave me a police incident report of [redacted] Trooper [redacted] ###-###-####. I said to [redacted] the last conversation that I heard from you was that" you were going to track the [redacted] through [redacted] when your son got home from school" he said he didn't remember talking to me. I recommended that my daughter contact his son to track the item through [redacted] together. He wanted to talk to the Trooper first he wants the trouper to track the item.

I called the Trooper, and asked about this incident. He said he told [redacted] to track the device through [redacted] also. He said at this point in time until [redacted] can prove that the item was stolen he was not going to do anything. I said my point of view is [redacted] has a method to trace them item and if he is not willing to do this and prove it was stolen I was not willing to pay for it. I gave the trooper

[redacted]'s social security number, address and phone number. I explained to the trooper we do background checks and monitor the criminal Pa Dockets to monitor arrests on there also. I told the office the day when [redacted] accused him of this to write a statement of his actions the previous night. I have a statement from [redacted] and [redacted] .

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There seems to be a serious lack of communication between the facts as I reported them to Servpro and the way Servpro describes them to the Revdex.com as outlined in their textual responses . At best they are misleading and at worst they are knowingly inaccurate.

Below are the actual facts provided by the investigating officer on 2/14/2014. These are not in dispute and I encourage both the Revdex.com and Servpro to contact Trooper [redacted] for verification.