M & M Cleaners

My name is [redacted] and I am the co-owner of A/M Roofing I personally spoke with Mr [redacted] on Thursday evening August 17, a little after p.mregarding his roof issue I recorded his information and informed him that [redacted] , who is the the co-owner, would be in contact with him [redacted] spoke with Mr [redacted] on Friday August 18, around 4:p.mand stated to him that we would be more than happy to take care of the issue at no charge Mr [redacted] stated the satellite company told him that we incorrectly installed the satellite As a roofing company, we remove the satellite dish and re-install in the exact same area as it was installed by Direct TV When [redacted] spoke with Mr [redacted] on Friday afternoon, he informed him that we would be sending one of our technicians out on Saturday to remedy the situation Our technician was able to contact the [redacted] 's and was at the [redacted] 's to correct the problem around noon on Saturday, August where he:Removed the satellite from the roofRemoved shingles, underlayment and damaged decking Installed new decking to the damaged area, installed underlayment and tito the existing roof with new dimensional shingles to the damaged areaI am surprised that the customer issued a complaint when we have resolved his issue within hours of contacting us.I believe this issue has been resolved If the customer still has an issue, please let me knowSincerely, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding M & M Cleaners has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Complaint: ***
I am rejectingthis response because: yes, I spoke with ***'s wife on ThursdayHowever, I recieved no response back from *** until after the Revdex.com complaint was filedI tried numerous ***es on Friday calling the buisness and left messages and never recieved a response until after the complaint was filed
The roof has been repaired by the company. They will follow up with me regarding any future issues
Regards,
*** ***

My name is [redacted] and I am the co-owner of A/M Roofing.  I personally spoke with Mr. [redacted] on Thursday evening August 17, 2017 a little after 5 p.m. regarding his roof issue.  I recorded his information and informed him that [redacted], who is the...

the co-owner, would be in contact with him.  [redacted] spoke with Mr. [redacted] on Friday August 18, 2017 around 4:30 p.m. and stated to him that we would be more than happy to take care of the issue at no charge.  Mr. [redacted] stated the satellite company told him that we incorrectly installed the satellite.  As a roofing company, we remove the satellite dish and re-install in the exact same area as it was installed by Direct TV.  When [redacted] spoke with Mr. [redacted] on Friday afternoon, he informed him that we would be sending one of our technicians out on Saturday to remedy the situation.  Our technician was able to contact the [redacted]'s and was at the [redacted]'s to correct the problem around noon on Saturday, August 19 where he:1. Removed the satellite from the roof.2. Removed shingles, underlayment and damaged decking.3.  Installed new decking to the damaged area, installed underlayment and tied-in to the existing roof with new dimensional shingles to the damaged area. I am surprised that the customer issued a complaint when we have resolved his issue within 48 hours of contacting us.I believe this issue has been resolved.  If the customer still has an issue, please let me know. Sincerely,[redacted]

Review: My fiance took her down jacket to M & M Dry Cleaners. One part of the down jacket has an external belt, and the buckle is a simple push and click function. In order to release the belt, one simply needs to press the sides of the buckle and the two parts release. Upon picking up her jacket, my fiance noticed that belt was missing the part of the buckle that slides in and clicks in place. Without such a piece, the belt does not work. She reported the issue right away, and after several days of trying to contact [redacted] said that he'd try to fix it. After two weeks have gone by, during which my fiance have contacted [redacted] more than twice about the belt, [redacted] either skirted around the issue or made false promises. The belt is still unfixed and [redacted] changes the issue or makes up an excuse about "referring to a business partner" when my fiance asks for reimbursement. My fiance doesn't want more than the price she had paid for dry cleaning the jacket. However, giving a refund seems to be a very touchy issue with [redacted]. The down jacket is from Coach, and the jacket itself is hundreds of dollars worth. The dry cleaning service was approximately twenty dollars, and the dry cleaners, which is obviously at fault for breaking the belt, does not want to take responsibility.Desired Settlement: My fiance only wants the refund of the service. The belt itself is irreplaceable and probably costs more to replace than the service she paid for. Still, only a refund would be appreciated.

Review: Me and my family has been going to this cleaners for over a decade. I brought in a suit to be cleaned and was scheduled to pick it up on 5/*. The cleaners can not find the suit and I have been more than reasonable with allowing them some time to try and find it. The owner has done nothing to be of help. He has not called me once. I've had to constantly take time out of my day to call or go to the store for updates. The owner is now telling me the most the will even consider for a reimbursement is 90 dollars. This would not even cover the tailoring I put into the suit. The suit is a Micheal Kors and the cost and alterations far exceed what I am asking for as a resolution.Desired Settlement: $500

Consumer

Response:

At this time, my complaint, ID [redacted] regarding M & M Cleaners has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]