M & M Metal Roofing

Wednesday, February *4, 20*8COMPLAINT I.D. [redacted]Dear Revdex.com representative,I have contacted this customer as stated in my last response, and we agreed that he would come to the store so we could drive the vehicle together, inspect and identify any current issues with this vehicle. I now receive this correspondence and he states that he is not willing to return to the store? I am not sure how it will be possible to resolve this case without the opportunity to inspect the vehicle. This vehicle was sold "As is" and without warranty, yet we were willing to make minor repairs to this vehicle 3 months after purchase. Parts were ordered and the customer never returned to complete the repair. Please let me know how to resolve this open case with the vehicle or the customer being willing to return. Thank you for the opportunity to resolve this case.Best regards,Steve Marrocco  Fixed Operations DirectorHeller Ford Sales309-527-6050-ext[redacted][email protected]

Monday, February 05, 20*8To whom it may concern,I am replying to an open case that I have received in the mail. The case number is [redacted]. I have contacted Mr. [redacted] and invited him back to the dealership to address his concerns. I was personally involved with this customer and his issues. He...

brought his vehicle in on 7/11/2017 and w drove the vehicle, put it up on a hoist, and we looked under the vehicle together. This vehicle has some usual surface rust for being 13 years old and driven in snow/salt conditions. However, the vehicle is not flaking rust and all body panels are solid. We ordered sway bar links and also one inner tie rod end for his vehicle on 7/11/2017. Mr. [redacted] never came back to have the service work done, so the parts were returned and the repair order was closed on 8/15/2017. I am enclosing a copy of the repair order for your review. Mr. [redacted] stated today that he will attempt to stop here this week so that we can address the issues once and for all. Please do not hesitate to contact me if needed.Best Regards,[redacted]