M & S Auto

Three months after concluding the sales of the vehicle, our customer requested the repair of two separate complications, which were issues with the battery and an alternator.The client had a drawback and couldn't make the trip to our dealership in order for us to resolve the problem, since that was the consensusAs an alternative, we offered to toe the vehicle to our dealership, which was the case.After we received the vehicle, we did what the customer wanted us to mend, providing a new battery and an alternator, free of charge.Six months after that stretch, that same consumer called again, saying that the alternator went bad once againIn order for us to maintain the good reputation and professionalism that we always live by, we told the customer to come in again, even though that was nine months after the purchase date.The alternator, at the date of purchase, had a one year warranty, once the customer knew that the warranty was part of the situation, she took the alternator to [redacted] , and returned it for monetary purposesThe exchange happened and she took the money in trade for the part.Currently, the customer does not have an alternator for the vehicle, therefore we are bewildered because there is nothing to work withWe have went over and beyond trying to solve this clients issue, but in such a case there is nothing left for us to do

When the customer purchased the vehicle she signed and understood this vehicle was sold as isThe dealership is no longer responsible for any further repairswe offer all of our customers the opportunity to purchase an extended warranty which she refused

Company states: The customer came in and we gave her a loaner carWe fixed both doors and they were taken care of and she is happy

I am rejecting this response because: everything that m&s auto is saying is a lie...you never had it towed I had it towed by *** *** towing and I have the receipt, every time my car broke down it was only the alternator not the battery because it just recently been replaced when you guys did the last repair months ago thats when you changed the cable wires to the battery replaced the alternator and battery...and if I took the battery back for money then why am I still sitting with a car that won't run if the alternator was good there wouldn't be a reason for my car to break down if you did the repairs or at least if I brought it back a 2nd time for the same problem within months of each repair you did, then it looks like you should have done a diagnostic then instead of trying to do one now and send the car somewhere elseAccording to the first time I brought my car you said you have no tow truck so how is it now that you say you offer to tow and alternator? like I said it doesn't make sense for me to purposely take a alternator out my car for money when I had a full time job that required me to travelI understand that your company is about selling used cars but I never had a used car break down so many times with the same problem and I'm fine now with you not fixing my car because you're company don't have a license to do repairs but you repaired mine twiceSo have a good day I'm done with the whole thing

Business states that they are currently in contact with the customer and have came to an agreementCustomer should be dropping car off today so the car can be repairedAs a courtesy, business will make an exception and provide a loaner car to the customer while vehicle issues are taken careof

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: car was not driven in water, I have no insurance because I can't drive it and yes it has a flat it has no alternator because it has been checked times, plus they attempted to fix the car for the same issue over and over again...the car has not been driven since dec 2, and the water I don't know how it got into my car but my finance company has all my documentation of my calls about the carI figured instead of going to the a *** dealership for repairs and spending alot of money that they would not cost as muchAnd the only option they offered was for me to get the alternator and pay for tow and they do a diagnostic and send me to a shopI have dated pictures to back up everything and employees and supervisors to collaborate about the water in my car and the condition of my carAlso for them to ask how I was going to pay for the repairs was insulting methe last time they repaired it I thought they fixed the problem but I see they not going to fix the problem that keeps reoccurring

Three months after concluding the sales of the vehicle, our customer requested the repair of two separate complications, which were issues with the battery and an alternator.The client had a drawback and couldn't make the trip to our dealership in order for us to resolve the problem, since that was the consensus. As an alternative, we offered to toe the vehicle to our dealership, which was the case.After we received the vehicle, we did what the customer wanted us to mend, providing a new battery and an alternator, free of charge.Six months after that stretch, that same consumer called again, saying that the alternator went bad once again. In order for us to maintain the good reputation and professionalism that we always live by, we told the customer to come in again, even though that was nine months after the purchase date.The alternator, at the date of purchase, had a one year warranty, once the customer knew that the warranty was part of the situation, she took the alternator to [redacted], and returned it for monetary purposes. The exchange happened and she took the money in trade for the part.Currently, the customer does not have an alternator for the vehicle, therefore we are bewildered because there is nothing to work with. We have went over and beyond trying to solve this clients issue, but in such a case there is nothing left for us to do.

Customer came in Saturday the 7th of Feb 2015,Dealer was willing to help as much as possible even though customer purchasedthe car almost 9 month ago. About 3 months ago Customer had an issue with the battery;Battery was replaced at no charge to the customer. Customer Came in 5 monthsago and had a problem with alternator we fixed the problem at no charge to thecustomer.When customer came on Saturday dealer couldn’t help customerfor the following reasons:Car has no alternator, Car was driven in water and was flooded, Car has flat tire, Customer had no insurance on vehicle.For the above mentioned reasons dealer can’t help customeranymore.

I am rejecting this response because: They...

fixed the problem twice before and I am willing to pay for the repairs. I did not want them to fix it at first due to them not completely fixing the problem, but due to me losing my full time and now losing my job I figured that I will pay them to fix it. Also I was told the last time that they "repaired" the problem, if I bring it back in for any more repairs I would be responsible for paying for it. so after some searching and consideration I figured I would have them fix it and I could keep my job. I understand they sold me the car as is but they did work on my car twice before. I understand that it is my responsibility to pay for the repairs but after I called they completely shut me down without asking if I would pay for it.

When the customer purchased the vehicle she signed and understood this vehicle was sold as is.. The dealership is no longer responsible for any further repairs. we offer all of our customers the opportunity to purchase an extended warranty which she refused.

My husband and I bought a 2010 Honda Accord from M & S Auto on Aug 20, 2015. While looking for a car, the sales people appeared friendly/professional. Once the paperwork was signed, we were handed a key that did not have a remote clicker. It was a single ignition/door key. I was furious and felt extremely mislead as the sales person, Alex, insisted that he did not know there wasn't a remote key. "We get most of our cars from auctions and sometimes they don't come with all the keys", was his response. That may be the case, but why would you sell a 2010 car that does not have at least one remote key?????? Have one made before selling the car! I WOULD NOT HAVE BOUGHT THE CAR over this HUGE detail! If I had not just signed a contract and paid, I would have walked away. The salesperson insisted that THEIR locksmith could make a new key, but it would probably cost $80 to do so. There is nothing worse than dishonesty in business! I walked back into the Finance Manager's office and explained the situation. Eventually he made me a "Due Bill" for a single new remote key. When I called to set up an appointment to get the key from the M & S Auto's locksmith, I was told he would be atM & S Auto by 9 am. "Alex Mobile Locksmith" would not come the 20 miles to my husband's office. My husband repeatedly called the phone number given to him and got no answer. My husband sat at M & S waiting until 10:30 when he showed up. My husband's time is VERY valuable!! We considered buying an "extra" remote from the locksmith, but my husband refused to do any more business with either company. This was very dishonest customer service! A product is only as good as the customer service that goes along with it. I would not recommend this auto dealership to anyone. I would rather spend a little more $ and get good customer service.

Review: Over a year ago I purchased a 2002 Lexus GS300, after purchasing the vehicle the car alarm will not alarm the car, comes to find out the doors needed to all be locked, since the doors were not automatically locking I had to manually lock all the doors and then alarm the car with the key. I took the car and asked them to fix the doors and they said they will bit needed to order the parts. Parts came in but when I got my car back they only fixed 1 of the doors (front passenger), the front/back passenger and the front driver door. Only the front passenger door was fixed. I contact and personal drove to their office and was told they will order the part and give me a call when the part comes in, today I have not gotten a call back to have the doors repaired.Desired Settlement: I would like for M&S to fix the other two doors as promised.

Business

Response:

Company states: The customer came in and we gave her a loaner car. We fixed both doors and they were taken care of and she is happy.

Review: I purchase my car 9 months ago and ever since my car broke down 4 times. The dealership did a repair the last 2 times to no avail. I'm spending money on my dream car that is costing me more to fix than to enjoy. Plus I just lost major hours due to transportation. I went from full time to on call. The dealership is making me pay for the same repairs that they kept fixing during the first 3 months of having the car, the same problem and now it's been sitting in my parking lot for a month with the floor boards flooded and mold all inside, my payments for this car has been a struggle cuz I can't get to work to work my normal hours, the finance company act so careless and their only option is to surrender the car. Today I found out that my car is financed for 10,000, so not only did the dealership rip me off but now I'm stuck paying for a 10,000 that isn't worth 5000 on [redacted]. I don't want to ruin my credit but I don't know what to do at this point.Desired Settlement: I would like for them to fix my car, completely. This is costing me more than to enjoy my car, and the sooner it can be fixed the sooner I can have my full time position back. I really want them to fix every problem not just a quick fix like they did in the past.

Business

Response:

When the customer purchased the vehicle she signed and understood this vehicle was sold as is.. The dealership is no longer responsible for any further repairs. we offer all of our customers the opportunity to purchase an extended warranty which she refused.

Consumer

Response:

I am rejecting this response because: They fixed the problem twice before and I am willing to pay for the repairs. I did not want them to fix it at first due to them not completely fixing the problem, but due to me losing my full time and now losing my job I figured that I will pay them to fix it. Also I was told the last time that they "repaired" the problem, if I bring it back in for any more repairs I would be responsible for paying for it. so after some searching and consideration I figured I would have them fix it and I could keep my job. I understand they sold me the car as is but they did work on my car twice before. I understand that it is my responsibility to pay for the repairs but after I called they completely shut me down without asking if I would pay for it.

Business

Response:

Business states that they are currently in contact with the customer and have came to an agreement. Customer should be dropping car off today so the car can be repaired. As a courtesy, business will make an exception and provide a loaner car to the customer while vehicle issues are taken careof.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Customer came in Saturday the 7th of Feb 2015,Dealer was willing to help as much as possible even though customer purchasedthe car almost 9 month ago. About 3 months ago Customer had an issue with the battery;Battery was replaced at no charge to the customer. Customer Came in 5 monthsago and had a problem with alternator we fixed the problem at no charge to thecustomer.When customer came on Saturday dealer couldn’t help customerfor the following reasons:Car has no alternator, Car was driven in water and was flooded, Car has flat tire, Customer had no insurance on vehicle.For the above mentioned reasons dealer can’t help customeranymore.

Consumer

Response:

I am rejecting this response because: car was not driven in water, I have no insurance because I can't drive it and yes it has a flat it has no alternator because it has been checked 3 times, plus they attempted to fix the car for the same issue over and over again...the car has not been driven since dec 2, and the water I don't know how it got into my car but my finance company has all my documentation of my calls about the car. I figured instead of going to the a [redacted] dealership for repairs and spending alot of money that they would not cost as much. And the only option they offered was for me to get the alternator and pay for tow and they do a diagnostic and send me to a shop. I have dated pictures to back up everything and employees and supervisors to collaborate about the water in my car and the condition of my car. Also for them to ask how I was going to pay for the repairs was insulting me. the last time they repaired it I thought they fixed the problem but I see they not going to fix the problem that keeps reoccurring.

Business

Response:

Three months after concluding the sales of the vehicle, our customer requested the repair of two separate complications, which were issues with the battery and an alternator.The client had a drawback and couldn't make the trip to our dealership in order for us to resolve the problem, since that was the consensus. As an alternative, we offered to toe the vehicle to our dealership, which was the case.After we received the vehicle, we did what the customer wanted us to mend, providing a new battery and an alternator, free of charge.Six months after that stretch, that same consumer called again, saying that the alternator went bad once again. In order for us to maintain the good reputation and professionalism that we always live by, we told the customer to come in again, even though that was nine months after the purchase date.The alternator, at the date of purchase, had a one year warranty, once the customer knew that the warranty was part of the situation, she took the alternator to [redacted], and returned it for monetary purposes. The exchange happened and she took the money in trade for the part.Currently, the customer does not have an alternator for the vehicle, therefore we are bewildered because there is nothing to work with. We have went over and beyond trying to solve this clients issue, but in such a case there is nothing left for us to do.

Consumer

Response:

I am rejecting this response because: everything that m&s auto is saying is a lie...you never had it towed I had it towed by [redacted] towing and I have the receipt, every time my car broke down it was only the alternator not the battery because it just recently been replaced when you guys did the last repair 5 months ago thats when you changed the cable wires to the battery replaced the alternator and battery...and if I took the battery back for money then why am I still sitting with a car that won't run if the alternator was good there wouldn't be a reason for my car to break down if you did the repairs or at least if I brought it back a 2nd time for the same problem within 3 months of each repair you did, then it looks like you should have done a diagnostic then instead of trying to do one now and send the car somewhere else. According to the first time I brought my car you said you have no tow truck so how is it now that you say you offer to tow and alternator? like I said it doesn't make sense for me to purposely take a alternator out my car for money when I had a full time job that required me to travel. I understand that your company is about selling used cars but I never had a used car break down so many times with the same problem and I'm fine now with you not fixing my car because you're company don't have a license to do repairs but you repaired mine twice. So have a good day I'm done with the whole thing.

This company has been extremely shady. Me and my boyfriend recently purchased a truck through M&S auto. The truck appeared to be immaculate with very low mileage, and the staff assured us that it was a great by. Well not even 18 miles later the truck had cold start issues. We called the company to inform them of this and they were extremely rude. I was appalled at the response and how we had to fight them tooth and nail to take the car in and diagnosis it to fix the problem. After they fixed the issue which they claimed to be a censor the car seemed fine. Than within a week the transmission gave out. I am certain this company was aware of the bad transmission as this is what they do for a living. I am livid that a company would knowingly sell a vehicle and not disclose this information. This is not how you do business and honestly they should be ashamed. Poor customer service and shady as can be. I will never do business with this place again and I urge others to not take their business here as well.