I apologize for this incident with Mr. [redacted]. We do care about our clients both new and existing and strive to do our best to accommodate everyone. I know we have been extremely busy as this is our busiest time of the year. We do have the work order done from you called a little over a month ago...
and are hoping to have all the Irrigation System repairs and additions completed in the next week. What Mr. [redacted] was trying to say was that we would call you the day before we know the crew is going to your house. Again, I apologize for the delay and inconvenience and miscommunication.[redacted]Office ManagerSequoia Landscaping, Inc.
This letter is attached above along with supporting documentation.This letter is in response to the complaint filed by Mr. [redacted] on September 3,2015. Mr. [redacted] contacted us in July to discuss the problem he was having with the ants coming through the poly sandand for Mr....
[redacted] to go out and take a look at it. Mr. [redacted] went out andexplained to him that he needed to contact an exterminator to take care of theant problem and to contact us so that we could come out and add more poly sandto that area. We were not going to charge him for this as a courtesy. He saidhe would do that. A few weeks later, Mr. [redacted] contacted Mr. [redacted] againstating he had a couple other companies come out and that they determined thatpoly sand was not used when the patio was installed. Mr. [redacted] and arepresentative from our supplier went out again on August 20, 2015 to take alook at the issue. The representative from our supplier confirmed that it waspoly sand that was installed. They also took the receipts from when wepurchased the poly sand but Mr. [redacted] insisted that it was not and did notbelieve the receipts were for the materials used. He also expects for us to cover the cost foranother company to come in to do this work and has threatened to contact alawyer on numerous occasions. We know that we used the poly sand and have allthe papers to prove it. This patio was installed over two and a half years ago and it wasn’t until a couple of monthsago that Mr. [redacted] contact us about this issue. The poly sand is not something that isguaranteed for life and should be maintained by the homeowner. It also does notguarantee elimination of ants and/or other insects. The technical data sheetspecifies that it “deters ants and other insects” not eliminates them. Pleasesee attached technical data sheet.
I apologize for this incident with Mr. [redacted]. We do care about our clients both new and existing and strive to do our best to accommodate everyone. I know we have been extremely busy as this is our busiest time of the year. We do have the work order done from you called a little over a month ago...
and are hoping to have all the Irrigation System repairs and additions completed in the next week. What Mr. [redacted] was trying to say was that we would call you the day before we know the crew is going to your house. Again, I apologize for the delay and inconvenience and miscommunication.[redacted]Office ManagerSequoia Landscaping, Inc.
This letter is attached above along with supporting documentation.This letter is in response to the complaint filed by Mr. [redacted] on September 3,2015. Mr. [redacted] contacted us in July to discuss the problem he was having with the ants coming through the poly sandand for Mr....
[redacted] to go out and take a look at it. Mr. [redacted] went out andexplained to him that he needed to contact an exterminator to take care of theant problem and to contact us so that we could come out and add more poly sandto that area. We were not going to charge him for this as a courtesy. He saidhe would do that. A few weeks later, Mr. [redacted] contacted Mr. [redacted] againstating he had a couple other companies come out and that they determined thatpoly sand was not used when the patio was installed. Mr. [redacted] and arepresentative from our supplier went out again on August 20, 2015 to take alook at the issue. The representative from our supplier confirmed that it waspoly sand that was installed. They also took the receipts from when wepurchased the poly sand but Mr. [redacted] insisted that it was not and did notbelieve the receipts were for the materials used. He also expects for us to cover the cost foranother company to come in to do this work and has threatened to contact alawyer on numerous occasions. We know that we used the poly sand and have allthe papers to prove it. This patio was installed over two and a half years ago and it wasn’t until a couple of monthsago that Mr. [redacted] contact us about this issue. The poly sand is not something that isguaranteed for life and should be maintained by the homeowner. It also does notguarantee elimination of ants and/or other insects. The technical data sheetspecifies that it “deters ants and other insects” not eliminates them. Pleasesee attached technical data sheet.