M and B Financial Bank

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We have investigated the situation along with all communication that transpired between our Customer Service Representative and the customerWe have determined that our Customer Service Representative should have handled the situation differently and offered to replace the defective part
without the customer needing to do anythingWe will be addressing this specific case to both the individual as a coaching and training session as well as the entire department. We are sending out a brand new tested unit to the customer and they do not need to send anything back to us or incur any additional costsThe tracking number for their replacement package is with USPS ***We are notifying the customer of this as well and making sure they know that this was our mistake.If you need anything else regarding this, please don't hesitate to let me know. Thank you,Eugene W***HDE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]