M and M Limousine

I HAVE RECIEVED THE CUSTOMER COMPLAINT,AND REVIEWED IT.I HAVE CALLED THE CUSTOMER,AND LEFT A MESSAGE"HAPPY TO SPEAK WITH YOU,PLEASE RETURN MY CALL" 4-1-

where it is true that we were at this customers home,and the customer did have a leak.we only turned her water on,after she showed us where it was.we then looked at the icemaker,and watched it cyce normally.my technician John then asked the customer if she wanted us to leave the water on,and she said yes.when she called in and asked for our insurance information,I instantly gave it to her.the refrigerator was never moved,prior to the leak,and it ended up that the leak was behind the refrigerator.when she called us,we were there in an hour,not days.I have done everything by the book for this customer,and have been attentive to her requests,with the exeption of replacing the line behind her refrigerator,as that is where the leak was,just in case an adjuster wanted to see the root of the problem

I have spoken to my technician that was in the home (john).we are the factory service for this product.john did check for voltages at points illustrated by the products manual that we access on-line.we did not have to take the unit apart to check further,as the testing showed bad voltages coming from the board,that was no longer available.the customer wanted us to find the part elswhere.as the factory service,we are bound to using only their parts.I spoke to the customer and explained that he only paid a service call a service call that the office quoted.he wants his service call back because we cannot fix the unit.he believes we should have known what was wrong over the phone.(some parts are available,some are not.we cannot know what parts are needed without looking at unit

I HAVE SPOKEN TO THE CUSTOMER.YESTERDAY,THE DATE OF THE OCCURANCE.I EXPLAINED THAT OUR TECHNICIAN WAS MOVING THE LAUNDRY PIECE BACK INTO POSITION,SUCSESFULLY BY HIMSELF,AND AT THAT TIME THERE WAS NO FLOOR DAMAGE.MY TECHNICIAN DID NOT ASK FOR THE CUSTOMER HELP.THE CUSTOMER CAME UP AND GRABBED THE
LEFT SIDE OF THE UNIT,AND PUSHED IT OUT OF THE PATH OF ITS ORIGIN.THIS IS WHAT RIPPED THE VINYL FLOOR.IF HE HAD LET MY TECH DO HIS JOB,NONE OF THIS WOULD HAVE HAPPENED.TO VOLLENTRILY SAY "I TOUCHED IT"WHO JUST "TOUCHES"A WASHER?HIS COMPLAINT IS HE JUST TOUCHED IT,WHEN HE ADMITTED TO ME HE WAS TRYING TO HELP MOVE IT.THAT IS MORE THAN JUST TOUCHING IT.ALSO,TO GET AN ESTIMATE OF $THE SAME DAY AS THE INCIDENT?PLEASE! I HAVE INSURANCE FOR MISHAPS THAT I AM RESPONSIBLE FOR.I ALSO HAVE A GOOD RATING WITH THE Revdex.com BECAUSE I ANSWER FOR SUCH INCIDENCES.I REQUEST THE CUSTOMER GET AN ESTIMATE ON COMPANY LETTERHEAD AND I MAY,OR MAY NOT PARTICIPATE IN THE REPAIR AS A GOODWILL JESTURE.(I AM CONCERNED ABOUT A $SAME DAY QUOTE ON A VINYL FLOOR) I HAVE ALSO CONTACTED MY ATTORNEY"*** AND ***"AND WISH TO HAVE HIS ATTORNEY CONTACT MINE

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAs requested by the business supervisor, I have attached a copy of the estimate to fix the floorPlease let me know when the check will be mailed ASAP or pay to the vendor so they can fix it ASAP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: A bad voltage could easily be a loose wire. The action to repair the hood was not thorough-going at all.
Regards,
*** ***

after speaking with sidney today,where we both looked at the customer complaint,we came to the conclusion that the customer was not only dissatisfied with us,but also the manufacture.I called the customer immediatly and advised the customer that truly we were at fault for not staying in touch.we
have new software after 22yrs,and this call fell thru the cracks.we had,however,after collecting a trip charge only (no parts or labor)and going to home several times attempting to fix unit,called the manufacture on the customers behalf and asked for a new set of eyes.from time to time,if we cant fix it,(and we are the factory service)and another factory servicer cant either,the manufacture will replace the unit.I have advised the customer we will be refunding his original s/callthe customer said he would consider removing the complaint once he recieved a refund.he is now in contact with then manufacture

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meOwner called me and spoke in length where he has decided to reimburse me a fair amountI am very happy with the response and speed of reply from the owner

Mike, the owner of Appliance Man, has not resolved any of the issues his technician, John, created in our house.The sub floor is still warpedThe kitchen cabinet is ruinedThe refridgerator's water/ ice maker still does not work. I was brought up believing that if you ruin someone else's property then you replace it or pay for the damagesThat is considered good ethics. Attached documents showing the dates and all comments.Timeline: August Appliance Man came to our house to investigate a noisy refridgerator fanJohn turned on the water/ ice makerI did not show him where the water/ ice maker on/off part was because I have never had a refridgerator that has thisWe just moved into our house the first week of AugustThis is new to meI am only aware of the location of the main water valveJohn tested the water/ ice maker to make sure it workedEverything seemed to be goodI need to add that Mike has never been to a call ar our house, so his statement "we only turned her water on,after she showed us where it was." is, in fact, falseHis statement ishearsay August 23, my husband and I discovered water underneathe the refridgerator, soaking into the kitchen cabinet next to it and under the stove where it was dripping down rafters and onto the basement floorIt was a lot of waterI called *** Warranty right away and they told me to call Appliance Man, they would have someone out that nightI did as I was instructed and called Appliance ManThey told me there was no way they could have someone come out that night. August 25, John came back to replace the fanThis is days later, not hour, as Mike has stated in his previous responseJohn tried to say that since my husband and I had moved the refridgerator away from the wall (to clean up all of the water) that we might have kinked the water line going to the refridgerator and created the leak ourselvesWhat!?! If there was no leak, why would we need to move the refridgerator? This does not make senseIt seemed this company was trying to pin this leak on usJohn was hesitant to repair the water/ ice makerHe said that *** Warranty may have to get a plumber out to work on itAfter calling Appliance Man and asking about this, he was told to fix itUnfortunately, John did not have any copper lineAnother technician from Appliance Man showed up and his line was not long enoughTherefore, they said they would come back another day as soon as they got the right length of copper line. September 4, 1:pm -Appliance Man never came backI called them to see how things were progressingThe secretary said that there was no paperwork filed for them to return to our houseI told her about the leak and damages, she said that they would have someone call me backNo one from Appliance Man ever returned that phone call. September 10, 12:pm- I called Appliance Man again and asked for the managerMike let me know that they were not going to replace or repair the damages, he would give me the name and number of their insurance companyWe spoke briefly for minuteAfter thinking about his poor response I called back at 12:pm and we spoke again for minutes Mike repeated these words over, and over, and over again, " If something is broke then we are responsible"He said this as a response to each of my questionsHe sounded like he was tired of our conversation and eventually told me , "I have a shipment that just came in, I need to go" Really? Mike has an unsatisfied client and he just wants to get off of the phoneMike also said that he has been in this business for years and he knows how this goesHe kept telling me that an adjuster would have to come out and inspect the damagesI would have to contact his insurance companyI reluctantly took the information since I was going no where with MikeHe definately did NOT want to resolve this issue. I called our insurance company to let them know of the situation, they said this is a legal matter, not an insurance issueThey were more than happy tp open a claim but it will cost our family $more each year. At this point I am very disappointed and frustratedThis is why I need help from the Revdex.com. Our family is just asking that Appliance Man replace or pay for the damages they createdBefore Appliance Man walked into our house, the subfloor and kitchen cabinet were in good shapeI did not sign a waiver indicating that I would be liable for for any damagesAfter Appliance Man's technician worked on our refridgerator damages to the subfloor and kitchen cabinet are evidentPlus our refridgerator's water/ ice maker is still not in working condition

we have cut this cusotmer a check for the full amount of repairs,and mailed it earlier this week.I am sorry for the delay,as my wife is dealing with a family tragedy,and I am helping out

this complaint should show resolved,as I have made restitution with customer.please advise

I HAVE RECIEVED THE CUSTOMER COMPLAINT,AND REVIEWED IT.I HAVE CALLED THE CUSTOMER,AND LEFT A MESSAGE"HAPPY TO SPEAK WITH YOU,PLEASE RETURN MY CALL" 4-1-16

where it is true that we were at this customers home,and the customer did have a leak.we only turned her water on,after she showed us where it was.we then looked at the icemaker,and watched it cyce normally.my technician John then asked the customer if she wanted us to leave the water on,and she...

said yes.when she called in and asked for our insurance information,I instantly gave it to her.the refrigerator was never moved,prior to the leak,and it ended up that the leak was behind the refrigerator.when she called us,we were there in an hour,not days.I have done everything by the book for this customer,and have been attentive to her requests,with the exeption of replacing the line behind her refrigerator,as that is where the leak was,just in case an adjuster wanted to see the root of the problem

Hello.I am writing regarding the above complaint I placed against The Appliance Man.  The manager sent me a refund check for the full amount of what I paid to the business.  Thus, I would like to close this complaint.  Please let me know how I do this.  Thanks,

I have spoken to my technician that was in the home (john).we are the factory service for this product.john did check for voltages at points illustrated by the products manual that we access on-line.we did not have to take the unit apart to check further,as the testing showed bad voltages coming...

from the board,that was no longer available.the customer wanted us to find the part elswhere.as the factory service,we are bound to using only their parts.I spoke to the customer and explained that he only paid a service call a service call that the office quoted.he wants his service call back because we cannot fix the unit.he believes we should have known what was wrong over the phone.(some parts are available,some are not.we cannot know what parts are needed without looking at unit.