M. B. Haynes Corporation Reviews (1)
Review: On Dec. 2013 had Haynes come to look at leak on heating system. Was offered a service contract which changed the hourly rate from $85 an hour to $75 an hour and a 15% discount on repairs. Paid $240 for the contract and the next day had two repairman fix the system. The bill was made for me that day and I was charged $75 an hour for 8 hrs for two guys which came to $600 and $137 for materials with a materials list breakdown included. Total bill $737, paid that day.In January had the evaporation tank fall on the same system. Called Haynes and two repairman came and told me they would have to order tank. Offered to overnight tank or have tank shipped regularly and do the work the following week. Opted to have shipped regularly to save money. The next week came and had not heard back so I called and was told they would look into it. This was on Monday and they finally called back Tuesday to schedule to fix the next day. On Wednesday two repairmen came and installed the tank. Instead of giving me a bill that day they said they would mail me one. When the bill came they had charged me for 5.5 hrs with two guys one was $75 an hour and the other was $37.50 an hour basically $112.50 an hour instead of the $75 an hour per the service agreement. I also was charged $768 for materials with no material's list breakdown and no mention of a 15% discount on the repairs. After numerous discussion and voicemails left with the billing dept. I was put into contact with [redacted]. I explained I wanted an explanation about the hourly rate difference from the first bill to this bill and would also like to have a materials breakdown. Mr. [redacted] told me he would look into it and get back with me. 6 months later no explanation only the same bill. Called and like usual got voicemail. Left message stating my complaints but still no response. I feel the company misrepresents their service agreement when you speak to someone they seem to not know what is in agreement. Very poor communication.Desired Settlement: Would like to have company honor the service agreement and charge me $75 an hour instead of 112.50 an hour for the 5.5 hrs of labor. Also would like to have 15% discount on repairs as stated in the service agreement. There is no place on the bill that reflects this discount. Would also like to have materials list breakdown I am being billed for $768 of material with no breakdown on how this amount was obtained. I have a concern the tank was overnighted when I specifically told them not to.
M. B. Haynes Corporation Rating
Description: ELECTRICIANS, FIRE & SMOKE ALARM SYSTEMS, PLUMBERS, HEATING & AIR CONDITIONING, DUCT & DUCT FITTINGS, AUTO ELECTRIC EQUIPMENT, BURGLAR ALARM SYSTEMS - DEALERS, MONITORING & SERVICE, SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS, SECURIT
Address: 187 Deaverview Road, Asheville, North Carolina, United States, 28806
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