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Review: After living in substandard, poorly maintained housing for a year we decided to move. Even though our rental unit was vastly cleaner on move-out than it was at move-in we were charged $250 for cleaning, which was kept from our deposit. Everything that the company listed as "dirty" or needing cleaned was also listed as being dirty on all of our pre-move-in paperwork, which was signed and acknowledged by the management company. I had been told by no less than 3 separate employees ([redacted] at move-in, and [redacted] & [redacted] at move-out) that we would only be held responsible for the things that were NOT dirty at move-in and that ANY cleaning fees would be checked against my initial move-in paperwork. This was not done, I was charged a flat $250 fee with no regard to the condition of the apartment at the time of move-in.

Product_Or_Service: housing (property rental)Desired Settlement: DesiredSettlementID: Refund

I am happy to pay a fee of $50 for the cleaning that needed to be done underneath the stove and the refrigerator as these were the ONLY parts of the house that were not cleaned at move-out and were also not part of my issues at move-in listed on my paperwork. I would like a refund of the other $200.



Initial Business Response /* (1000, 8, 2014/08/22) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]

Your letter dated 8/5/14 was not received in our office until 8/11/14, giving us 4 days to respond.

Our office disputes the remarks in having to live in a "substandard, poorly maintained housing for a year". It is a 2 bedroom unit in a 9plex that allows pets for $800.00 + electric, it is in inexpensive pet friendly rental and is NOT a substandard rental. Had it been an unsafe, not sound or unsanitary conditions the tenant could have moved out or not moved in at all instead of choosing to live there for an entire year.

The tenants gave their written notice to move on 5/5/14 to move out 7/2/14, their lease expired 6/30/14. They moved out 6/19/14 and we refunded them partial June rent, which by law we did not have to do. We felt it was the right thing to do, due to complaints of the tenant below them smoking in their unit which was a health and safety issue. We attempted to correct the situation, which was not caused by us but another tenant but understood [redacted]'s position in not staying.

We inspected the unit and provided [redacted] with the itemized statement, invoice from the cleaning company and a copy of the specific list of cleaning items given to the cleaners. It was not just dirty under the fridge and stove. It is a minimum of $150.00 to have the cleaner we use go out to a property. Our records show that we had the unit professionally cleaned prior to [redacted] occupying the unit. [redacted] did note a few items that were dirty on her move in condition report but only two items, the bathroom vent and kitchen light fixture are listed compared to the nine items we listed and had cleaned.

In order to resolve this dispute we will refund $100.00 only. If [redacted] still disputes this issue, then we are willing to finish resolving this issue in small claims court in front of a judge.

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Address: PO Box 71556, Fairbanks, Alaska, United States, 99707-1556


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