M C Cellular

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Contact Name and Title: [redacted] Technician Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We do phone glass & lcd replacement service with days warrantyBut warranty is void the part physical damageThis customer brought back with cracked screenSorry but I can't give any warranty Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I had said my vision is badso you are telling me that the Customer before they leave the store have to inspect every little detail before we leave the store.The mouthpiece also now doesnt work, people cant hear me when I call, that was undamaged beforeThe phones sim card no longer works on the phone, I used the phone that morning before I took it to the shop and it worked and the person could hear meWhen I piched up the phone and brought it home, I then noticed the screen had a small crack in the upper left corner by the ear piece he replaced (he put it in backwards first).The mouthpiece no longer worked and the phone would no longer recognize the sim cardI ant my money back as a refund since I can no longer use the phone at all, I had to buy a new phone to replace itall I needed was the screen fixed and the earpiece replaced, now the phone doesnt work at alli want a full refund of my $since phone doesnt work, and he is the one who broke it Final Business Response / [redacted] (4000, 9, 2015/10/23) */ When you pick that up, you checked your phone with your daughter about minutes in my store And several days later, you came back with broken screen phoneIn this case, nobody gives you any warrantyI am sorry it happened, but that is not our fault Final Consumer Response / [redacted] (4200, 11, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resaon I was looking at the phone because it did not work rightLike the sim card it would not read, barely worked bar,then the bar disapeared and it did not work at allThen the mouth piece does not work correctlyHowyou said: you have to put the mouth piece to you lips to talkstrange how can you hearAll my other phones don't do thatThe phone worked perfecty before I droped the phone off to youYes when I got home my wife inspected the phone and found the crack on the phone, and plus the phone was still in the coverEven I tried other sim cards I had that worksI tried the sim card I had in the HTC DNA Phone on another phone and it worksI evened tryed a Page Plus sim card on the HTC DNA That did not work or read at allThe following day I had called your Wife at the 7TH street locationI mentioned to your wife about the problomShe said to call you at your other storeNobody picked up and I lefted a message to you, I waited for a call back never heard backSo a few days latter I went to the 7th street store and talked to your wife and metioned all the problomshe bacily said it was all working when I picked it up and I broke it.I offered for your wife to talk to my wife over a phone to discuss the problem with the phone, but at that moment your wife suddenly had to go pick up her kidsSo the phone has no usemy wife and I had to buy a new phone.the crack is not the real issue the phone doesnt work, the mouthpiece doesnt pick up sound, the earpiece was put in backward, and there is a large lump on the back by the volume buttom where you had taken the phone apartyou didnt fix the issues and caused more so that the phone no longer worked.it was cracked but working when I dropped it off the original time, now it deosnt work when I picked it up

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** Technician
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
We do phone glass & lcd replacement service with days warrantyBut warranty is void the part physical damageThis customer
brought back with cracked screenSorry but I can't give any warranty
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I had said my vision is badso you are telling me that the Customer before they leave the store have to inspect every little detail before we leave the store.The mouthpiece also now doesnt work, people cant hear me when I call, that was undamaged beforeThe phones sim card no longer works on the phone, I used the phone that morning before I took it to the shop and it worked and the person could hear meWhen I piched up the phone and brought it home, I then noticed the screen had a small crack in the upper left corner by the ear piece he replaced (he put it in backwards first).The mouthpiece no longer worked and the phone would no longer recognize the sim cardI ant my money back as a refund since I can no longer use the phone at all, I had to buy a new phone to replace itall I needed was the screen fixed and the earpiece replaced, now the phone doesnt work at alli want a full refund of my $since phone doesnt work, and he is the one who broke it
Final Business Response /* (4000, 9, 2015/10/23) */
When you pick that up, you checked your phone with your daughter about minutes in my store
And several days later, you came back with broken screen phoneIn this case, nobody gives you any warrantyI am sorry it happened, but that is not our fault
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resaon I was looking at the phone because it did not work rightLike the sim card it would not read, barely worked bar,then the bar disapeared and it did not work at allThen the mouth piece does not work correctlyHowyou said: you have to put the mouth piece to you lips to talkstrange how can you hearAll my other phones don't do thatThe phone worked perfecty before I droped the phone off to youYes when I got home my wife inspected the phone and found the crack on the phone, and plus the phone was still in the coverEven I tried other sim cards I had that worksI tried the sim card I had in the HTC DNA Phone on another phone and it worksI evened tryed a Page Plus sim card on the HTC DNA That did not work or read at allThe following day I had called your Wife at the 7TH street locationI mentioned to your wife about the problomShe said to call you at your other storeNobody picked up and I lefted a message to you, I waited for a call back never heard backSo a few days latter I went to the 7th street store and talked to your wife and metioned all the problomshe bacily said it was all working when I picked it up and I broke it.I offered for your wife to talk to my wife over a phone to discuss the problem with the phone, but at that moment your wife suddenly had to go pick up her kidsSo the phone has no usemy wife and I had to buy a new phone.the crack is not the real issue the phone doesnt work, the mouthpiece doesnt pick up sound, the earpiece was put in backward, and there is a large lump on the back by the volume buttom where you had taken the phone apartyou didnt fix the issues and caused more so that the phone no longer worked.it was cracked but working when I dropped it off the original time, now it deosnt work when I picked it up

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** Technician
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
We do phone glass & lcd replacement service with days warrantyBut warranty is void the part physical damageThis customer
brought back with cracked screenSorry but I can't give any warranty
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I had said my vision is badso you are telling me that the Customer before they leave the store have to inspect every little detail before we leave the store.The mouthpiece also now doesnt work, people cant hear me when I call, that was undamaged beforeThe phones sim card no longer works on the phone, I used the phone that morning before I took it to the shop and it worked and the person could hear meWhen I piched up the phone and brought it home, I then noticed the screen had a small crack in the upper left corner by the ear piece he replaced (he put it in backwards first).The mouthpiece no longer worked and the phone would no longer recognize the sim cardI ant my money back as a refund since I can no longer use the phone at all, I had to buy a new phone to replace itall I needed was the screen fixed and the earpiece replaced, now the phone doesnt work at alli want a full refund of my $since phone doesnt work, and he is the one who broke it
Final Business Response /* (4000, 9, 2015/10/23) */
When you pick that up, you checked your phone with your daughter about minutes in my store
And several days later, you came back with broken screen phoneIn this case, nobody gives you any warrantyI am sorry it happened, but that is not our fault
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resaon I was looking at the phone because it did not work rightLike the sim card it would not read, barely worked bar,then the bar disapeared and it did not work at allThen the mouth piece does not work correctlyHowyou said: you have to put the mouth piece to you lips to talkstrange how can you hearAll my other phones don't do thatThe phone worked perfecty before I droped the phone off to youYes when I got home my wife inspected the phone and found the crack on the phone, and plus the phone was still in the coverEven I tried other sim cards I had that worksI tried the sim card I had in the HTC DNA Phone on another phone and it worksI evened tryed a Page Plus sim card on the HTC DNA That did not work or read at allThe following day I had called your Wife at the 7TH street locationI mentioned to your wife about the problomShe said to call you at your other storeNobody picked up and I lefted a message to you, I waited for a call back never heard backSo a few days latter I went to the 7th street store and talked to your wife and metioned all the problomshe bacily said it was all working when I picked it up and I broke it.I offered for your wife to talk to my wife over a phone to discuss the problem with the phone, but at that moment your wife suddenly had to go pick up her kidsSo the phone has no usemy wife and I had to buy a new phone.the crack is not the real issue the phone doesnt work, the mouthpiece doesnt pick up sound, the earpiece was put in backward, and there is a large lump on the back by the volume buttom where you had taken the phone apartyou didnt fix the issues and caused more so that the phone no longer worked.it was cracked but working when I dropped it off the original time, now it deosnt work when I picked it up