M & C Dental Ctr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved when I get the check for $ Sincerely, [redacted] ***

I have spoken with both the *** *** in Anaheim and the issuer of the original gift card, *** in FtLauderdale, FloridaThe *** *** told me they tried to resolve the issue with ***, but were told that the original gift card was canceled, supposedly due to a fraud issueThe
spa recommended I contact *** directly, which I didI spoke with a senior spa consultant named Nikki on 9/**/15, who was familiar with the issueShe claimed the card was ordered with a fraudulent card, which is why the gift card was canceledI informed her the card was good, having placed the order personally and never having received any notification otherwiseMy American Express account was charged on 7/*/She said she would investigate further and follow up with me, and, if a credit was due me, would notify meI checked my account this morning and saw a credit of $dated 9/**/15, although I received no follmessage from Nikki about the issueI am waiting on an explanation from *** as to why: 1) the card was deemed fraudulent in their opinion, as neither the card issuer nor I was notified; and 2) it took them over twelve weeks to issue the credit to my account.In the meantime, we will send *** *** a check for $524.92, representing the original $value of the gift card she won, plus the extra amount she would have paid out of pocket for additional expenses. We are sorry she was inconvenienced, and appreciate her keeping us apprised of her dissatisfaction so that we could resolve the situation for both her and our benefit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will  be resolved when I get the check for $524.92.
Sincerely,
[redacted]