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M & C Getty, Inc.

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M & C Getty, Inc. Reviews (3)

First of all I apologize for replying you back lateI spoke to her dads about that an oil change we did on her car and I have explained to him everything what happenedShe marked an oil change on our work order sheetIt could be miss understandingI know her family and they’ve been coming over
here for service more than yearsI apologize to him about what happen the other day and hopefully everything works out fineThey will also email youIf you have any question please call me or email meOnce an again I am so sorry for late replyingThank you Sincerely *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once refund is received.
Sincerely, [redacted]

Review: Hello. I went in and asked for [redacted] as my dad referred me to this business. [redacted] told me to fill out a sheet with my name address and phone number. He then went on to write inspection THEN under it Oil change. I told him to hold on because I think I just had an oil change. I went to my car which was parked right outside the door and I saw there wasnt a sticker on the glass window. I then walked in and called my Dad to confirm. My dad said that there wasn't an oil change needed at this time. I specifically told [redacted] to NOT do an oil change just an inspection as discussed. When I came back to pick up my vehicle I pulled out my card and placed it on the counter. As I was looking over the bill I asked what does "oil, lube & filter" mean. He told me "Oil Change". I then said, I specifically told you I had an oil change already. We debated for about 10 seconds and then he shrugged his shoulders and proceeded to swiped my card. He then went on to tell me that I wasnt paying attention and that I dont remember etc. The charge was ONLY $25! Why would I agree to something then come back two hours later to try to get an oil change for free?. He was very reluctant, chuckling with his friends or family that were in the office etc. There were guys there that were there when I dropped off the car and saw the whole thing but I guess this is what they do daily did not even say anything.

Also, during the debate he told me I made my phone call outside ( which I didnt). He was trying to play reverse psychology. "you don't remember", "you called OUTSIDE, not inside". These are not valid points as to why there was an oil change when I came in and asked for an inspection. I NEVER requested an oil change.Desired Settlement: I would like a refund for the service I did not ask for and barely paid for. My card was swiped as I was asking about the chargers which I think is very unjust. This charge is only $25 but this is not a good way of doing business and I would never do this to my customers.

Business

Response:

First of all I apologize for replying you back late. I spoke to her dads about that an oil change we did on her car and I have explained to him everything what happened. She marked an oil change on our work order sheet. It could be miss understanding. I know her family and they’ve been coming over here for service more than 20 years. I apologize to him about what happen the other day and hopefully everything works out fine. They will also email you. If you have any question please call me or email me. Once an again I am so sorry for late replying. Thank you Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once refund is received.

Sincerely,

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Description: SERVICE STATIONS-GASOLINE & OIL, AUTO REPAIR & SERVICE

Address: 1676 Front Street, East Meadow, New York, United States, 11554

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