M C I Wireless

I am writing to you in response to the above complaintThe Complainant correctly states shewas shopping for a pre-owned vehicle at our location and that we offer a Lifetime Warranty onsome of our pre-owned vehiclesHowever, we do not offer it on all pre-owned vehiclesThecriteria for a pre-owned vehicle to qualify for the extended warranty is, Asian & Domesticmanufactures no older than model years and has less than 50,miles on itThe pre-ownedvehicle she chose didn’t qualify for the Lifetime Warranty because of its age and mileageWetake any complaint seriouslyWhile we understand the concern of the customer, we have spokento the parties who were involved in the transactionThey deny telling the customer that particularvehicle came with a lifetime warrantyFiore Toyota Volkswagen Audi did not engage in anywrongdoing, and followed sales practices as approved under its license by the Commonwealth ofPAIf you have any questions, I can be reached at ###-###-####, ext, ***.Sincerely,Kent M***Sales ManagerFiore Toyota VW Audi

In regards to the above mentioned case, Mr [redacted] did bring in his Jeep VIN [redacted] in for a state safety and emissions inspectionTechnician testdrove vehicle, during which is when it was found after removing hands from steeringwheel the vehicle pulls into the other lane within secondsAs describe in the PA Safety& Emission Inspection Manual, subchapter E section F (4), attached, this is a rejectableitem.Mr [redacted] was charged $pass or fail or the state inspection test, which weperformed and he failedHe also was charged $for the state emission testing,which we did perform and he passedMr [redacted] ’s decision was to not have thealignment checked to see if that was the failure for the pull, we did recommend this tohim but he rejectedWe did not determine his vehicle could be out of alignment bylooking at his tires, this was determined during the road test, which is a requirement forthe state inspectionThis is when the determination of the pull was determinedThecause is still unknown, as customer declined any further services.We are not trying to force unnecessary repairs to the customerMr [redacted] does bringanother vehicle in to us for service and knows this isn’t the way we practice business.We simply inform the customer of items that would fail vehicle for state inspection asmandated by the above mentioned manual and ultimately, it’s up to the customer tochoose to repair their vehicle.Should you have any questions or concerns, please don’t hesitate to contact me.Sincerely,Missy N [redacted] Service Manager

l am writing in response to you inquiry #***, dated April 13, We did indeed sell a Toyota Ravto this customer as indicated, trading a Toyota CamryDuring our discussions about this car safety was brought up in general terms, but not that she would only buy a car with “star
safety ratings in every category”In fact, I believe that there hasn’t been a single SUV by any manufacturer receive star ratings in every category since the testing changed for the model yearThe claim ofthis previous discussion came up after the customer had buyers remorse over the purchase decision, and after we declined to cancel the dealThe other issues at the time of the sale were addressed right then and haven’t changedTires were agreed to as discussed and detailed clearly on the buyers order that mounting and balancing were not included at no chargeThere were no issues or open recalls on this Ravas indicated on the attached Carfax report or within the Toyota service system Arrangements were made for repair ofthe dent by a provider located near the customer, due to the distanceAccording to an email received from the customer today, the provider was unable to repair the dent on siteI am advising the customer to get two local estimates for repair near their homeIf the estimates do not seem reasonable we will make other arrangements to take care of this issueThe customer’s glasses were mailed directly to the home address, but we didn’t think it necessary to request signature verification of receiptRegarding the internet sale price of the new Camry detailed in the customer’s letter, this is the correct posted price which includes a $Toyota rebateThe salesperson has understandably excluded themselves from dealing with this customer due to the extreme number of calls and texts to his personal cell phone, including multiple calls on a Sunday starting at 6:AMFiore Toyota has an excellent reputation built on years of exemplary customer serviceOur current rating with the Revdex.com is A .and before this contact we have had no Revdex.com complaints for any department of our Toyota VW and Audi dealerships since September of Sincerely, Sales Manager Fiore Toyota VW Audi

I am writing to you in response to the above complaint. The Complainant correctly states shewas shopping for a pre-owned vehicle at our location and that we offer a Lifetime Warranty onsome of our pre-owned vehicles. However, we do not offer it on all pre-owned vehicles. Thecriteria for a pre-owned...

vehicle to qualify for the extended warranty is, Asian & Domesticmanufactures no older than 4 model years and has less than 50,000 miles on it. The pre-ownedvehicle she chose didn’t qualify for the Lifetime Warranty because of its age and mileage. Wetake any complaint seriously. While we understand the concern of the customer, we have spokento the parties who were involved in the transaction. They deny telling the customer that particularvehicle came with a lifetime warranty. Fiore Toyota Volkswagen Audi did not engage in anywrongdoing, and followed sales practices as approved under its license by the Commonwealth ofPA. If you have any questions, I can be reached at ###-###-####, ext, [redacted].Sincerely,Kent M[redacted]Sales ManagerFiore Toyota VW Audi

In regards to the above mentioned case, Mr. [redacted] did bring in his 2014 Jeep VIN[redacted] in for a state safety and emissions inspection. Technician testdrove vehicle, during which is when it was found after removing hands from steeringwheel the vehicle pulls into the other lane within 5...

seconds. As describe in the PA Safety& Emission Inspection Manual, subchapter E section F (4), attached, this is a rejectableitem.Mr. [redacted] was charged $19.99 pass or fail or the state inspection test, which weperformed and he failed. He also was charged $27.99 for the state emission testing,which we did perform and he passed. Mr. [redacted]’s decision was to not have thealignment checked to see if that was the failure for the pull, we did recommend this tohim but he rejected. We did not determine his vehicle could be out of alignment bylooking at his tires, this was determined during the road test, which is a requirement forthe state inspection. This is when the determination of the pull was determined. Thecause is still unknown, as customer declined any further services.We are not trying to force unnecessary repairs to the customer. Mr. [redacted] does bringanother vehicle in to us for service and knows this isn’t the way we practice business.We simply inform the customer of items that would fail vehicle for state inspection asmandated by the above mentioned manual and ultimately, it’s up to the customer tochoose to repair their vehicle.Should you have any questions or concerns, please don’t hesitate to contact me.Sincerely,Missy N[redacted]Service Manager