M. C. Mobility Systems, Inc.

In approximately March or April 2012, MC Mobility Systems installed a Bruno 6000 Medical Scooter lift in my wife's Ford Explorer. We picked it up after insta,llation and were using it for about 4 months. I noticed that the upright pole support was leaning towarfds the rear of the car upon lowering or lifting the cart. More so every day. On or about August 18,2012 I noticed that the hold down bracket for the rear seat safety restraint was missing. It should have been re-installed after installation of the lift. Since I need it for my grandaughter, I decided to lift the 2 floor panels to find it. What I found was this - the restraint, 2 broken trim molding pieces and the top of a broken bolt that was supposed to be fastening the front part of the lift to the vehicle, as well as a washer that was supposed to support the lift frame. When I examined the bolt, I found that they had attempted to drill it out, failed and just put the lift in without the most important supporting bolt installed. Knowing that this was critical and dangerous (the lift could fail with weight on it), I removed the entire lift from the vehicle, took it to Montrose Ford Body Shop and had them weld a bolt head on the broken bolt, subseqeuntly removing the broken bolt and replace it. I ordered the 2 broken trim pieces. This cost me over $300.00. I sent a letter with the copy of Montrose Body Shop's Invoice to Mr Gordon Weishner at MC Mobility, 7855 Tyler Blvd, Mentor, OH 44060 requesting reimbursement on August 20,2012. I requested that he forward the letter to the appropriate personnel, probably "Dale" in their service department. To this date (Sep. 11,2012) I have not heard a word from them. They have all they need to reimburse me.