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M. C. Plum, Inc.

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Reviews M. C. Plum, Inc.

M. C. Plum, Inc. Reviews (14)

Mike called and left a message last week on *** *** phone voice mail.We are waiting to hear back from *** ***.We know that *** has a call back on some of these AC units with the same issue.*** *** last conversation with our office was that he was going to file suit
against *** and that there is a lawsuit with this model. The *** have heat since this is an oil furnace with heat pump backup.We will wait for *** *** to call us back.Ps. call our office at ###-###-####

*** *** called us on June 6, to come to her home to evaluate and call an *** *** *** Adjuster so that she could get reimbursed for a previous repair we had doneWe informed *** before going out that there will be a charge for any calls, trips, or evaluation we would
do for an Insurance Company
We sent our technician as *** provided access to her home to do the call and evaluation, he completed the job requestOur office sent the invoice as we had informed *** that we would do for our minumum charge for up to one hour of work and travel for $See enclosed invoice #***
*** called and complained about the invoiceShe has called and complained about numerous invoices over the years we have been doing work for herShe called again last week about the invoice she had accrued
We explained to *** that her invoice will remain open and continue an unpaid balance until paid to show her bad credit*** and *** *** have been placed on a Red Flag basis meaning we will not do any further work for them
This is our accurate and complete stand on this complaint customer
M*** CPlum, President of M.CPLUM INC

Mike called and left a message last week on *** *** phone voice mailWe are waiting to hear back from *** ***We know that *** has a call back on some of these AC units with the same issue*** *** last conversation with our office was that he was going to
file suit against *** and that there is a lawsuit with this model. The *** have heat since this is an oil furnace with heat pump backupWe will wait for *** *** to call us backPs. call our office at ###-###-####

Dear Sir,
In response to the [redacted] request. This is a clarification.
We received a call on 8/11/14 to repair a toilet. We scheduled and went to the home on 8/12/14. We installed toilet parts for the repair.
We made out an invoice for this day of work and [redacted]...

paid in cash.
[redacted] called back on 8/13/14, to make an adjuistment on the toilet. Our office sent and invoice for some of the same parts. When [redacted] called and questioned the second invoice we told her to disregard the second invoice and made it a zero balance. We sent the second invoice showing a zero balance for work done on 9/13/14.
Again no balance is owed the second invoice is at a zero balance for 9/13/14, this is what [redacted] is requesting. If you did not receive this corrected invoice call and we can send it again.
Sincerely,
Michael C P[redacted], President
M.C.PLUM INC.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The technician NEVER came back to to my HOME on June 6, 2014 to evaluate and call an [redacted] Adjuster. The technician must have made the call from the office. The sectary NEVER informed me that there was going to be an additional charge for the call to the Home Warranty. If they would have told me I would have asked that they resend me another bill with the additional charge to issue to the Home Warranty BUT THET DID NOT TELL me. On May 23 I asked to be called regarding the repairs to the furnace and was not contacted. I was willing to be there to make the phone call to the Home Warranty MYSELF. I should not be billed for their lack of communication. It was their error not mine. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Having researched all options and with total unsatisfying results. I understand that labor and coolant (not considered parts) are not covered under warranty ,even though good business practices should dictate that you would want customers to be content and help sell your brand.  I will contact MC Plum and inform them that I will replace the year old unit next spring with one from another company and a different brand, I also will help inform others who maybe in the market for a heat system of my past history and unsatisfactory with this brand and warranty. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I also would like to thank the Revdex.com for assisting me in this matter.
Regards,
[redacted]

I signed up for their cleaning and maintenance program.After a pipe froze and split,it caused major water damage to my ceiling and floor.They replaced the pipe but when I received my bill I was charged for a maintenance that was never performed.When I complained they said they my bill should be higher since no maintenance was done.I had someone I could trust come and inspect their work and found out they had not even cleaned it.Though I can never prove it,I hold them responsible for the damage to my ceiling and floors.I will never allow them to set foot in my house again.

poor customer relations from the owner and office staff, technicians not properly trained on how to clean up after their service call.

Review: I was double charged for the same charged n that were not completed by service man.Desired Settlement: I do not wish to pay second bill. Charged incorrectly

Business

Response:

Dear Sir,

In response to the [redacted] request. This is a clarification.

We received a call on 8/11/14 to repair a toilet. We scheduled and went to the home on 8/12/14. We installed toilet parts for the repair.

We made out an invoice for this day of work and [redacted] paid in cash.

[redacted] called back on 8/13/14, to make an adjuistment on the toilet. Our office sent and invoice for some of the same parts. When [redacted] called and questioned the second invoice we told her to disregard the second invoice and made it a zero balance. We sent the second invoice showing a zero balance for work done on 9/13/14.

Again no balance is owed the second invoice is at a zero balance for 9/13/14, this is what [redacted] is requesting. If you did not receive this corrected invoice call and we can send it again.

Sincerely,

Michael C P[redacted], President

M.C.PLUM INC.

Review: First I want to share some background. When I bought my first house in 2000 I contacted M C Plum to service my A/C and Furnace. Over the years I had come to know the technician and was comfortable letting him come into my home when I was not present during the routine cleanings of the A/C and Furnace. I was at that residence until July 2007. When I moved my new house had a Home Warranty. M C Plum told me that they were not willing to submit billings to home warranties. Part of the procedure for the home warranty is to talk to the technician prior to the repair. So for 7 years anytime there was an issue (outside of the regular maintenance) I made sure that I was there when the technician was so I could call the home warranty. Then once I got the bill I paid M C Plum and submitted the bill to the home warranty. As I said I have been doing this for 7 years.

On May 23, M C Plum was scheduled to come out for one of the routine cleaning of my A/C Unit. Prior to the visit there was some really weird weather where it got so hot that I needed to put the A/C on. Then a week later it got really cold especially at night where I needed to put the furnace back on. When I tried to put the furnace on it did not work. Before the 23rd I called and first tried to reschedule the appointment because the 23rd was my son’s preschool graduation and I knew that I could not wait for the technician to come. This was their busy season so there were not any other days/times that suited my schedule. So I kept the appointment which was scheduled between 10-12 and asked sectary who made the appointment to PLEASE tell the technician to service the A/C and call me if there was a major issue with the furnace. I would make arrangements to be there if there was because I KNEW THAT THEY DO NOT DEAL WITH HOME WARRANTIES. I gave her my cell phone and she assured me that she would let him know.

On May 23, I did not receive any call from the technician so I assumed that it was a simple fix. Then TWO WEEKS later I get the bill. There was a charge of $96 for cleaning the A/C and a $270.63 CHARGE FOR THE FURNACE! I immediately called and complained and I was told that the technician does not have time to call. He is too busy. In the past the technician had told me that he was not aware of all the prices of parts and such but you would THINK that he would know the difference between a SIMPLE FIX AND A MAJOR ISSUE. Technically, I did not give the technician permission to complete the job. But after much arguing with them they agreed to call the home warranty about the furnace claim BUT they DID NOT tell me that I were going to charge me until I received another bill TWO WEEKS later for $79.00 which they said was their labor/service fee for making the call. By this time I had already paid M C Plum the $270.63 bill, and submitted and been reimbursed for the claim for the furnace. I of course called and complained again. They said that they did not have to call the home warranty and this was the charge for calling them. After more arguing they sent me another bill saying that they will reduce the invoice to $59.00. I complained and asked to talk to the owner. He said that I should be grateful that they even called for me. I told him that I was not going to pay it. He said that if I don’t pay it then I am not longer a customer of M C Plum and then he hung up on me.

I assumed that the matter was settled and I have since transferred my business to another company. However, I keeping getting bills. When I call to complain the sectary keeps saying that my account has been flagged and I have an outstanding balance. I keep reminding her of the conversation that I had with the owner. I called again today and asked to speak to the owner. She was rude said that she could not tell me when he would be in and that there was nothing to discuss. I have an outstanding balance.Desired Settlement: All that I want is my account to be closed with a ZERO balance. If the sectary would have ONLY relayed the message to the technician to call me about the furnace I would not be submitting this claim. I KNEW THAT THEY DID NOT DEAL WITH HOME WARRANTIES that is why I wanted to be contacted. In retrospect I probably should not have even paid the $270.63 because they did not get approval from me first to even make the repair. I just want is my account to be closed with a ZERO balance. I will NEVER RECOMMEND M C Plum to anyone.

Business

Response:

[redacted] called us on June 6, 2014 to come to her home to evaluate and call an [redacted] Adjuster so that she could get reimbursed for a previous repair we had done. We informed [redacted] before going out that there will be a charge for any calls, trips, or evaluation we would do for an Insurance Company.

We sent our technician as [redacted] provided access to her home to do the call and evaluation, he completed the job request. Our office sent the invoice as we had informed [redacted] that we would do for our minumum charge for up to one hour of work and travel for $79.00. See enclosed invoice #[redacted].

[redacted] called and complained about the invoice. She has called and complained about numerous invoices over the years we have been doing work for her. She called again last week about the invoice she had accrued.

We explained to [redacted] that her invoice will remain open and continue an unpaid balance until paid to show her bad credit. [redacted] and [redacted] have been placed on a Red Flag basis meaning we will not do any further work for them.

This is our accurate and complete stand on this complaint customer.

M[redacted] C. Plum, President of M.C. PLUM INC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The technician NEVER came back to to my HOME on June 6, 2014 to evaluate and call an [redacted] Adjuster. The technician must have made the call from the office. The sectary NEVER informed me that there was going to be an additional charge for the call to the Home Warranty. If they would have told me I would have asked that they resend me another bill with the additional charge to issue to the Home Warranty BUT THET DID NOT TELL me. On May 23 I asked to be called regarding the repairs to the furnace and was not contacted. I was willing to be there to make the phone call to the Home Warranty MYSELF. I should not be billed for their lack of communication. It was their error not mine. Regards,

Review: On 12/14/12, MC Plum performed an annual clean and service on my gas boiler. I paid them $98 for this annual visit. At the time of this service, the technician determined that the boiler had a bad "sensor probe" that he said should be replaced. The sensor probe senses water level in the boiler to keep it at a necessary level for operation. I had experienced no problems with the water level going too low prior to the service technician's visit, but I still agreed to pay for the part and have the company install it.

On 1/7/13, a technician with MC Plum returned to my home to install the new sensor probe. (I had still not experienced any problems with water levels going too low in the boiler.) I paid MC Plum $198.51 for parts and labor to install this new sensor probe. The amount of labor time I was billed for is not specified on my invoice, but the technician was here for maybe 1 - 1.5 hours, maximum.

On the morning of 2/2/13 (a Saturday), the boiler suddenly quit working. I checked the unit and found that it had run completely dry. There was no water in the unit, at all. I refilled the boiler, manually and could still not get the unit to work. I called MC Plum and a technician came to my home later that morning. He performed a temporary fix to get the boiler up and running again and scheduled a visit for the following Monday, to have a technician take a look at the unit during normal business hours.

On Monday 2/4/13, a service technician determined that the sensor he had installed less than a month before was the wrong one for the unit, and so it hadn't functioned as it was supposed to. He said he would order the proper part and return to install it once it arrived.

On 2/18/13, the service technician returned and installed the proper part. He was here for an hour at the most.

On 3/14/13, to my surprise, I received a new invoice in the mail from MC Plum. While there is again no breakdown of specific labor hours on the invoice, it is charging for overtime labor on Saturday, 2/2/13 and normal labor on 2/4/13 and 2/18/13. It also charges an additional $55.00 for the sensor probe (even though it is a smaller probe than the one they originally installed, it somehow costs $55.00 more). And a new shipping and handling fee (there was no shipping and handling fee for the original part) of $30.00. The grand total on the new invoice is $386.87.

After receiving this invoice I called MC Plum to ask them why I was being charged anything at all in addition to the original $198.51 that I had paid them. The person told me they would call me back. Today 3/20/13, I get a call from MC Plum saying they are willing to take $93 off the $386.87 (the amount I paid in labor for the work done on 1/7/13. So they are still asking me to pay nearly $300 for work they had to do in order to correct problems they created by not doing the job properly in the first place.Desired Settlement: If the proper (smaller) sensor probe really costs $55.00 more than the $88.00 I paid for the wrong sensor probe that was originally installed, and MC Plum has receipts for these parts to show the difference, than I am willing to pay that amount. Other than that, I just can't see how I should be on the hook to pay anything else, given that all the labor performed on 2/2/13, 2/4/13 and 2/18/13 was only necessary in order to correct a problem that MC Plum created.

Business

Response:

Please see attached Letter & Invoice re: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On Monday, July 29th, I called to get rates to repair the air conditioning at a house I own, in [redacted] Pa, [redacted]. I called MC Plum at exactly 10am on Monday, July 29th, and spoke with [redacted] from MC Plum to detail the problem I was having. She advised that a technician would be able to come out that same day, but they would need $120 deposit up-front before any work would be performed - for diagnostics. I told her that if they are charging $120 before even performing the repairs, that I was not interested - and thanked her and told her to have a nice day. After hanging up with MC Plum I made arrangments with another company to perform the repairs. I called my tenant who lives at [redacted]. at 10:15am to let him know the work was scheduled, and advised them of the name of company who would be performing the work (not MC Plum).

At 1:39 pm, I received a voicemail from [redacted] at MC Plum to tell me the technician was on the way. I immediately called her back, and asked her why they scheduled a technician, because I never scheduled or authorized the work to be done. [redacted] said she made a mistake and said she would try to get a hold of the technician. After several attempts, she advised she could not get a hold of anyone in the area. I called MC Plum back at 2:52 pm and asked to speak with a manager. I was greeted on the phone by [redacted], who introduced herself as part owner. I asked her for an update on the status - she immediately made several excuses, including: they were having issues with their [redacted] cell phone network, that they were always very busy on Mondays, and that they are in the middle of training "a new girl" in their office. I was calm and professional, and told her that I didn't understand how this happened, b/c I didn't authorize the work or pay the $120 deposit that they required. She snapped back, "I just told you how it happened." She explained to me that since I hadn't had much work on the [redacted], that she advised [redacted] to require $120 payment upfront. I told [redacted] that I was not interested in them performing the work, never authorized them to do so, and have already contracted and scheduled another company. She said she would try to get a hold of the technician and respond to me. I told her that I would appreciate a call by the end of the day (July 29th). She ended the conversation by saying she would “try”. I am not going to pay for this unauthorized service and would like an apology letter from MC Plum.

I spoke with [redacted] late in the after on July 29th, and I told her that I am not unreasonable and I would be fair and pay them for any new parts they put on. She agreed that was fair. They will bill me for only the capacitor.

I received a bill in the mail from MC Plum on 8/15 for the full amount of service, parts, installation, etc. I called and spoke with [redacted] to resolve, on 8/16 at 11:45am. I reminded her of our last conversation, that I would be fair and pay the $41.48 for parts, but I would not pay for the authorized service they provided. [redacted] stated that she remembered that agreement and would send me a revised statement, in the mail, ASAP – and that she could not credit any charges on the paper statement, but would add notes to the bottom of it.

On 12/6, I received a revised statement in the mail, with notes at the bottom clarifying a modified total (after nearly 4 months of waiting on a statement). However, the notes with the revised total were not the same that were agreed to in previous conversations I had with [redacted]. The comments at the bottom stated that they believe I should pay for half of the service ($60) and for parts ($41.48). Also, after nearly 4 MONTHS of waiting for a revised statement from MC Plum, the letter indicated that if the bill was not paid within 2 weeks that it would be turned over to the district magistrate’s office.Desired Settlement: As agreed, the bill should have been adjusted to a total of $41.48. This change should be made by MC Plum in a timely and professional manner.

Business

Response:

It appears that our office person should not have sent our tech to this service. Per **. [redacted] he did not want the system serviced.

We can not determine when this call was made, before or after [redacted] sent our tech, since she is no longer employed with us.

We will take **. [redacted]'s word that he called before she sent our tech, and we should not have sent him in the first place.

We did send our tech, he serviced the system and replaced a failed capacitor.

We will disregard all labor amount and accept payment for the capacitor part as requested by **. [redacted] in the amount of $41.48

Very Truly,

M.C. Plum, Inc.

Review: The said company did not complete the job corectly. Having done a poor job of plumbing and having a fire issue on the job. Left the job with the plumbing hanging below the level of the ceiling. I wanted to see if the plumbing would fit into the is correct space and then the leak occured. I then call on MotherDay on a Sunday Morning about 8Am to have someone make the work repairs need. I ask the Employee of M.C. Plum to resoider the pipe instead of honering my request he then removed the plumbing and ran Ppvc pipe. The Contract for all work was to be done in L copper pipe and fittings too. I was Under the assumption that the repair was temperory and the Employee would return to complete the job as quoted in the proposal. Instead I recived a bill in the mail for a job not completed to specification, in the amount of $291.00Desired Settlement: Refund my Monies and pay a real Plumber of my choosing to fix their poor work and Have M.C. Plumb Pay the bill.

Business

Response:

Re: [redacted] Property. Responding to son: [redacted].

This is in regard to the water fitting that broke while [redacted] was pushing up on it.

[redacted] called us on overtime to repair the leak and to cap off other water lines.

We made this repair with CPVC Pipe.

We are willing to come back and replace the CPVC Pipe we put in with copper tubing, fasten the lines up into existing joist space, test and operate the water lines we have installed.

This must be done in a peaceful, civil manner. Any additional work will be invoiced as an extra.

This work will be done at no charge. We will disregard the overtime call amount if work is completed as stated above.

Please call to schedule to have this work done.

Sincerely,

[redacted], President

M.C.PLUM INC.

On Monday, July 29th, I called to get rates to repair the air conditioning at a house I own, in [redacted] Pa, [redacted]. I called MC Plum at exactly 10am on Monday, July 29th, and spoke with [redacted] from MC Plum to detail the problem I was having. She advised that a technician would be able to come out that same day, but they would need $120 deposit up-front before any work would be performed - for diagnostics. I told her that if they are charging $120 before even performing the repairs, that I was not interested - and thanked her and told her to have a nice day. After hanging up with MC Plum I made arrangments with another company to perform the repairs. I called my tenant who lives at [redacted]. at 10:15am to let him know the work was scheduled, and advised them of the name of company who would be performing the work (not MC Plum).

At 1:39 pm, I received a voicemail from [redacted] at MC Plum to tell me the technician was on the way. I immediately called her back, and asked her why they scheduled a technician, because I never scheduled or authorized the work to be done. [redacted] said she made a mistake and said she would try to get a hold of the technician. After several attempts, she advised she could not get a hold of anyone in the area. I called MC Plum back at 2:52 pm and asked to speak with a manager. I was greeted on the phone by [redacted], who introduced herself as part owner. I asked her for an update on the status - she immediately made several excuses, including: they were having issues with their [redacted] cell phone network, that they were always very busy on Mondays, and that they are in the middle of training "a new girl" in their office. I was calm and professional, and told her that I didn't understand how this happened, b/c I didn't authorize the work or pay the $120 deposit that they required. She snapped back, "I just told you how it happened." She explained to me that since I hadn't had much work on the [redacted], that she advised [redacted] to require $120 payment upfront. I told [redacted] that I was not interested in them performing the work, never authorized them to do so, and have already contracted and scheduled another company. She said she would try to get a hold of the technician and respond to me. I told her that I would appreciate a call by the end of the day (July 29th). She ended the conversation by saying she would “try”. I am not going to pay for this unauthorized service and would like an apology letter from MC Plum.

I spoke with [redacted] late in the after on July 29th, and I told her that I am not unreasonable and I would be fair and pay them for any new parts they put on. She agreed that was fair. They will bill me for only the capacitor.

I received a bill in the mail from MC Plum on 8/15 for the full amount of service, parts, installation, etc. I called and spoke with [redacted] to resolve, on 8/16 at 11:45am. I reminded her of our last conversation, that I would be fair and pay the $41.48 for parts, but I would not pay for the authorized service they provided. [redacted] stated that she remembered that agreement and would send me a revised statement, in the mail, ASAP – and that she could not credit any charges on the paper statement, but would add notes to the bottom of it.

On 12/6, I received a revised statement in the mail, with notes at the bottom clarifying a modified total (after nearly 4 months of waiting on a statement). However, the notes with the revised total were not the same that were agreed to in previous conversations I had with [redacted]. The comments at the bottom stated that they believe I should pay for half of the service ($60) and for parts ($41.48). Also, after nearly 4 MONTHS of waiting for a revised statement from MC Plum, the letter indicated that if the bill was not paid within 2 weeks that it would be turned over to the district magistrate’s office.

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Description: Heating & Air Conditioning, Plumbers

Address: 891 Lincoln Way W, Chambersburg, Pennsylvania, United States, 17202-1907

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