I signed up for their cleaning and maintenance program.After a pipe froze and split,it caused major water damage to my ceiling and floor.They replaced the pipe but when I received my bill I was charged for a maintenance that was never performed.When I complained they said they my bill should be higher since no maintenance was done.I had someone I could trust come and inspect their work and found out they had not even cleaned it.Though I can never prove it,I hold them responsible for the damage to my ceiling and floors.I will never allow them to set foot in my house again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The technician NEVER came back to to my HOME on June 6, to evaluate and call an [redacted] AdjusterThe technician must have made the call from the officeThe sectary NEVER informed me that there was going to be an additional charge for the call to the Home WarrantyIf they would have told me I would have asked that they resend me another bill with the additional charge to issue to the Home Warranty BUT THET DID NOT TELL meOn May I asked to be called regarding the repairs to the furnace and was not contactedI was willing to be there to make the phone call to the Home Warranty MYSELFI should not be billed for their lack of communicationIt was their error not mine Regards, [redacted]
I signed up for their cleaning and maintenance program.After a pipe froze and split,it caused major water damage to my ceiling and floor.They replaced the pipe but when I received my bill I was charged for a maintenance that was never performed.When I complained they said they my bill should be higher since no maintenance was done.I had someone I could trust come and inspect their work and found out they had not even cleaned it.Though I can never prove it,I hold them responsible for the damage to my ceiling and floors.I will never allow them to set foot in my house again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The technician NEVER came back to to my HOME on June 6, to evaluate and call an [redacted] AdjusterThe technician must have made the call from the officeThe sectary NEVER informed me that there was going to be an additional charge for the call to the Home WarrantyIf they would have told me I would have asked that they resend me another bill with the additional charge to issue to the Home Warranty BUT THET DID NOT TELL meOn May I asked to be called regarding the repairs to the furnace and was not contactedI was willing to be there to make the phone call to the Home Warranty MYSELFI should not be billed for their lack of communicationIt was their error not mine Regards, [redacted]