Complaint: [redacted] I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capabilityWhen an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of themI do not accept the response but do not care for anything else further to be done as it is clear how things are handledLike I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed itThe plan was to make a pathway without removing bushesThey did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was locatedThe only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basisI indicated a pathway needed to be made to prevent from the continuation of damaging the bushHow it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original stateTherefore, I contacted John from the landscape company to inform him of what was done and how terrible it looksWe agreed in order to fix the appearance, the right bush should be removed [redacted] was informed of this the day before the bush was removedAt this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversationI know much of this issue lies more with the board of directors and have asked [redacted] to facilitate a meeting with one or more of themI have not been given that opportunity as of yet This whole process has been extremely disappointing Thank you Revdex.com for allowing me to share my experienceI am requesting nothing further Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ Contact Name and Title: Carlo [redacted] Contact Phone: [redacted] Contact Email: [redacted] First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again Sincerely, Carlo [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from MC Property is completely unsatisfactory, as was their initial response As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale? I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
I would give it stars if I couldThis company is a total conIf you are a home owner in one of their managed properties like Four Lakes, Lisle, IL - good luckThey keep coming up with "surprise" requirements so they can charge "fines" -- and to top that, those are not even communicated in writingThey simply charge those assessments to your account silently - and they simply get auto debited from your checkings, if you have set those upBasically, be prepared to pay atleast $extra per month, on top of the crazy HOA fees because they will find a way to get thatI will give an exampleFirst month as an owner, they cited I did not have an insurance on file (and charged a fine)I sent that over-- they promised to remove thatNow, with that taken care of - the next month they decided to slam another violation fee saying my renters were making noiseOk - paid thatThought that was itNope! Two months later, I see two surprise fees - reason: 'No HO info sheet'Note, there was never a communication sent in that regard So, they decide to charge a fee two times in a row without a letter asking for anythingTo top that, in those two months, we sent repeated requests to them asking access to our online account so we could look at our accountsNo response from their end
Bottomline - this is a con management company looking to make quick bucks from ownersThey have multiple types of assessments that they levy - to squeeze out extra bucks from youBewareBefore you buy any property they manage, brace yourself
ZERO STARS! The fact that the Revdex.com has given them an A+ makes me question them!! In my dealings with them ,I have found them to be RUDE, DISHONEST, and highly lacking good management skills!!! It snowed last night and nothing has been done in my condo communityIn my opinion we have an extremely weak board that has given all power to this company, RUN AWAY, from this companyFAST!
In April 2016, I contacted *** from MC Property (MCP) and advised her of my concerns with the overgrown bushes located directly in front of the *** meter attached to my home *** advised I needed to complete a Arch Modification form for the board to approve of any modifications to the outside of the home I completed the necessary form and submitted back to her what I was requesting to be done The board denied my request and *** advised I attend the Board meeting a few weeks later I attended the meeting in which the president of the Board decided to review my request again and see what other options we could do to ensure the bushes do not continue to get stepped on during meter readings I later contacted *** to follow up with the discussion and was advised the branch manager of the Landscape Concepts will be contacting me When *** from Landscape Concepts called me, I discussed with him that a pathway needed to be created for the *** worker to get around the
Since the day I have purchased one of the units managed by this company -- the issues have never ceased
From day one I have been asking the concerned authorities what documents, if any, should be supplied for any compliance reasonsTheir answer - you are goodSo, the first month - I was assessed a fine indicating lack of insurance certificateI had insurance from day -- supplied them the certificatethey promised the fine will be removedNothing happened
Next few months I was repeatedly harassed indicating my tenants were loudWe signed every document the management company sent, confirmed that we will communicate with our tenantsWe did everything under the sun to ensure complianceNext time, we again get another letter (well, same letter but signed again) citing violation and we were hit with a fineWe absorbed that -- talked to our tenants and moved on
So, now this time -- they found a brand new "surprise" fee to hit us with - "No HO info sheet"This, despite the fact that we submitted multiple documents to them over the course of the few months with all our contact informationTo top that, they are unresponsive to our emails - we have reached them multiple time before this assessment asking them to point us to the website address where we can check our account onlineNo response
What is worse is that they hit us with the 'no ho info sheet' related fine once in july; never sent us any communication in july towards the same; and then hit us with the same fee again in augustso, they charged it twice without sending any communication before or after the first one
It looks like the company just keeps finding ways to extract an extra $25-$per monthThis is also the reason why they do not give any access to our account statements or notices online - everything is a surprise or a treasure huntUnethical practices to say the least
Complaint: [redacted]
I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capability. When an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of them. I do not accept the response but do not care for anything else further to be done as it is clear how things are handled. Like I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed it. The plan was to make a pathway without removing bushes. They did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was located. The only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basis. I indicated a pathway needed to be made to prevent from the continuation of damaging the bush. How it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original state. Therefore, I contacted John from the landscape company to inform him of what was done and how terrible it looks. We agreed in order to fix the appearance, the right bush should be removed. [redacted] was informed of this the day before the bush was removed. At this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversation. I know much of this issue lies more with the board of directors and have asked [redacted] to facilitate a meeting with one or more of them. I have not been given that opportunity as of yet. This whole process has been extremely disappointing.
Thank you Revdex.com for allowing me to share my experience. I am requesting nothing further.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2014/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcpmc.com
August 20, 2014
My name is [redacted] and I am the Director of Operations for MC Property Management Corporation and in response to Mr....
[redacted]'s complaint I would offer the following.
1.) Unlawful use or theft of his water by the Association's landscaping contractor?
The governing documents of the association allow for water usage by the Association and its contractors. It is not theft, it is allowed by the Declaration. The owner may have the ability to be reimbursed for the water and was advised of such by the Board and MC at the most recent Board Meeting held on August 12, 2014 and it was explained in person to Mr. [redacted]. To be clear- the governing documents to which Mr. [redacted] is bound as a member of the [redacted] allows the Association to use his water and he may request reimbursement- specifically 3.04 of the Declaration. This is not theft, despite the numerous times Mr. [redacted] has claimed it as such since the Declaration of the Association allows this use without prior consent.
2.) Water entering into Mr. [redacted] residence?
I have in my possession several pieces of communication via email related to the water in his residence and the broken spigot that Mr. [redacted] had known about since the thaw of 2014. The communication with the MC staff dates back to April 29, 2014. In the matter of the association covering his water damage; Owners are responsible for the interior damage and he should submit a claim to his insurance carrier or make repairs himself to rectify that situation as this was his Spigot in which from my understanding he knew was broken prior to the incident.
3.) Maintenance personnel visiting the property to clean gutters or any other work to be performed?
The Association nor MC Property Management Corporation owes Mr. [redacted] an apology as we schedule routine maintenance for all of the Associations we manage and unless notice is required we do not send notices. The Association's vendors are regularly on site maintaining the exterior and the Association to ensure the grounds are well maintained and functioning normally.
Lastly I truly believe that Mr. [redacted] must familiarize himself with the Governing Documents of the [redacted] prior to accusing those that are trying to make the community one that is safe, esthetically pleasing and clean for all of its homeowners.
Initial Business Response /* (1000, 9, 2015/07/08) */
Contact Name and Title: Carlo [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
First and foremost to clarify this was not on our website that this payment took place but rather on the Banks website. We have no control...
over what happens on a site we do not manage. This homeowner had late charges of $108.76 on his account. After he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company.
He received 2 notices after about his account, but apparently did not open that mail. At the last Board meeting, the Board waived all charges except the $30 NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded.
MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thru. The Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to do. MC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again.
Sincerely,
Carlo [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from MC Property is completely unsatisfactory, as was their initial response.
As an analogy, let's say I buy something at a grocery store and pay for it using my credit card. Unbeknownst to me, the credit card fails, but the vendor doesn't tell me anything. A month later, I get a bill from the store for $150 of "bank charges". Why didn't the store inform me at the point of sale?
I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers.
[redacted] did everything she could to assist in getting this issue resolved. We will not be paying for a bush replacement that we had nothing to do with cutting. As far as the vendor we will talk to the vendor to see if there is anything they can do to resolve this issue but we cannot be...
blamed for something we had no direct involvement in.
Initial Business Response /* (1000, 9, 2014/02/25) */
Contact Name and Title: [redacted] Director Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcpmc.com
Response to case # XXXXXXXX: The last payment we received from the owner was on October 28, 2013. This account was placed in...
collection on January 24, 2014. This is in accordance with the Associations Delinquency Policy. Monthly Assessment statements were sent to the owner up until January 24, 2014. At this time all payment arrangements must be made with the Association's Attorney we as management have no control over that. Also no on-line payments will be accepted at this time while the account is in collections.
Complaint: [redacted] I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capabilityWhen an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of themI do not accept the response but do not care for anything else further to be done as it is clear how things are handledLike I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed itThe plan was to make a pathway without removing bushesThey did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was locatedThe only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basisI indicated a pathway needed to be made to prevent from the continuation of damaging the bushHow it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original stateTherefore, I contacted John from the landscape company to inform him of what was done and how terrible it looksWe agreed in order to fix the appearance, the right bush should be removed [redacted] was informed of this the day before the bush was removedAt this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversationI know much of this issue lies more with the board of directors and have asked [redacted] to facilitate a meeting with one or more of themI have not been given that opportunity as of yet This whole process has been extremely disappointing Thank you Revdex.com for allowing me to share my experienceI am requesting nothing further Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/07/08) */ Contact Name and Title: Carlo [redacted] Contact Phone: [redacted] Contact Email: [redacted] First and foremost to clarify this was not on our website that this payment took place but rather on the Banks websiteWe have no control over what happens on a site we do not manageThis homeowner had late charges of $on his accountAfter he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company He received notices after about his account, but apparently did not open that mailAt the last Board meeting, the Board waived all charges except the $NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thruThe Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to doMC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again Sincerely, Carlo [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from MC Property is completely unsatisfactory, as was their initial response As an analogy, let's say I buy something at a grocery store and pay for it using my credit cardUnbeknownst to me, the credit card fails, but the vendor doesn't tell me anythingA month later, I get a bill from the store for $of "bank charges"Why didn't the store inform me at the point of sale? I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers
I would give it stars if I couldThis company is a total conIf you are a home owner in one of their managed properties like Four Lakes, Lisle, IL - good luckThey keep coming up with "surprise" requirements so they can charge "fines" -- and to top that, those are not even communicated in writingThey simply charge those assessments to your account silently - and they simply get auto debited from your checkings, if you have set those upBasically, be prepared to pay atleast $extra per month, on top of the crazy HOA fees because they will find a way to get thatI will give an exampleFirst month as an owner, they cited I did not have an insurance on file (and charged a fine)I sent that over-- they promised to remove thatNow, with that taken care of - the next month they decided to slam another violation fee saying my renters were making noiseOk - paid thatThought that was itNope! Two months later, I see two surprise fees - reason: 'No HO info sheet'Note, there was never a communication sent in that regard So, they decide to charge a fee two times in a row without a letter asking for anythingTo top that, in those two months, we sent repeated requests to them asking access to our online account so we could look at our accountsNo response from their end
Bottomline - this is a con management company looking to make quick bucks from ownersThey have multiple types of assessments that they levy - to squeeze out extra bucks from youBewareBefore you buy any property they manage, brace yourself
ZERO STARS! The fact that the Revdex.com has given them an A+ makes me question them!! In my dealings with them ,I have found them to be RUDE, DISHONEST, and highly lacking good management skills!!! It snowed last night and nothing has been done in my condo communityIn my opinion we have an extremely weak board that has given all power to this company, RUN AWAY, from this companyFAST!
In April 2016, I contacted *** from MC Property (MCP) and advised her of my concerns with the overgrown bushes located directly in front of the *** meter attached to my home *** advised I needed to complete a Arch Modification form for the board to approve of any modifications to the outside of the home I completed the necessary form and submitted back to her what I was requesting to be done The board denied my request and *** advised I attend the Board meeting a few weeks later I attended the meeting in which the president of the Board decided to review my request again and see what other options we could do to ensure the bushes do not continue to get stepped on during meter readings I later contacted *** to follow up with the discussion and was advised the branch manager of the Landscape Concepts will be contacting me When *** from Landscape Concepts called me, I discussed with him that a pathway needed to be created for the *** worker to get around the
Since the day I have purchased one of the units managed by this company -- the issues have never ceased
From day one I have been asking the concerned authorities what documents, if any, should be supplied for any compliance reasonsTheir answer - you are goodSo, the first month - I was assessed a fine indicating lack of insurance certificateI had insurance from day -- supplied them the certificatethey promised the fine will be removedNothing happened
Next few months I was repeatedly harassed indicating my tenants were loudWe signed every document the management company sent, confirmed that we will communicate with our tenantsWe did everything under the sun to ensure complianceNext time, we again get another letter (well, same letter but signed again) citing violation and we were hit with a fineWe absorbed that -- talked to our tenants and moved on
So, now this time -- they found a brand new "surprise" fee to hit us with - "No HO info sheet"This, despite the fact that we submitted multiple documents to them over the course of the few months with all our contact informationTo top that, they are unresponsive to our emails - we have reached them multiple time before this assessment asking them to point us to the website address where we can check our account onlineNo response
What is worse is that they hit us with the 'no ho info sheet' related fine once in july; never sent us any communication in july towards the same; and then hit us with the same fee again in augustso, they charged it twice without sending any communication before or after the first one
It looks like the company just keeps finding ways to extract an extra $25-$per monthThis is also the reason why they do not give any access to our account statements or notices online - everything is a surprise or a treasure huntUnethical practices to say the least
Complaint: [redacted]
I am rejecting this response because: As a management business, it is your responsibility to ensure things like these are managed properly and to ensure they are executed to the best of the vendors capability. When an association facilitates for the homeowner to speak with the vendor directly it gives an impression that the vendor already knows their limitations and somewhat of what is expected of them. I do not accept the response but do not care for anything else further to be done as it is clear how things are handled. Like I originally stated, the bushes would not have been removed if the vendor thought out a plan and properly executed it. The plan was to make a pathway without removing bushes. They did in fact create a pathway but the pathway was created in the middle not to the far right where the meter was located. The only reason why I contacted the association in the first place was because the far right bush was damaged from the meter readings conducted on a monthly basis. I indicated a pathway needed to be made to prevent from the continuation of damaging the bush. How it made sense to create the pathway in the middle baffles me and made the front lawn look even worse than its original state. Therefore, I contacted John from the landscape company to inform him of what was done and how terrible it looks. We agreed in order to fix the appearance, the right bush should be removed. [redacted] was informed of this the day before the bush was removed. At this point, I do not want to deal with the landscapers or association unless it is required or a much needed conversation. I know much of this issue lies more with the board of directors and have asked [redacted] to facilitate a meeting with one or more of them. I have not been given that opportunity as of yet. This whole process has been extremely disappointing.
Thank you Revdex.com for allowing me to share my experience. I am requesting nothing further.
Sincerely,
[redacted]
They expect nothing further and therefore we are done explaining our position in this matter.
Initial Business Response /* (1000, 10, 2014/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcpmc.com
August 20, 2014
My name is [redacted] and I am the Director of Operations for MC Property Management Corporation and in response to Mr....
[redacted]'s complaint I would offer the following.
1.) Unlawful use or theft of his water by the Association's landscaping contractor?
The governing documents of the association allow for water usage by the Association and its contractors. It is not theft, it is allowed by the Declaration. The owner may have the ability to be reimbursed for the water and was advised of such by the Board and MC at the most recent Board Meeting held on August 12, 2014 and it was explained in person to Mr. [redacted]. To be clear- the governing documents to which Mr. [redacted] is bound as a member of the [redacted] allows the Association to use his water and he may request reimbursement- specifically 3.04 of the Declaration. This is not theft, despite the numerous times Mr. [redacted] has claimed it as such since the Declaration of the Association allows this use without prior consent.
2.) Water entering into Mr. [redacted] residence?
I have in my possession several pieces of communication via email related to the water in his residence and the broken spigot that Mr. [redacted] had known about since the thaw of 2014. The communication with the MC staff dates back to April 29, 2014. In the matter of the association covering his water damage; Owners are responsible for the interior damage and he should submit a claim to his insurance carrier or make repairs himself to rectify that situation as this was his Spigot in which from my understanding he knew was broken prior to the incident.
3.) Maintenance personnel visiting the property to clean gutters or any other work to be performed?
The Association nor MC Property Management Corporation owes Mr. [redacted] an apology as we schedule routine maintenance for all of the Associations we manage and unless notice is required we do not send notices. The Association's vendors are regularly on site maintaining the exterior and the Association to ensure the grounds are well maintained and functioning normally.
Lastly I truly believe that Mr. [redacted] must familiarize himself with the Governing Documents of the [redacted] prior to accusing those that are trying to make the community one that is safe, esthetically pleasing and clean for all of its homeowners.
Initial Business Response /* (1000, 9, 2015/07/08) */
Contact Name and Title: Carlo [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
First and foremost to clarify this was not on our website that this payment took place but rather on the Banks website. We have no control...
over what happens on a site we do not manage. This homeowner had late charges of $108.76 on his account. After he made his payment on January 17, 2015, (due 1/30/15) he did receive an email that appears that his payment went through but also in the email it states that if this payment has not been credited to his account, then contact your Management Company.
He received 2 notices after about his account, but apparently did not open that mail. At the last Board meeting, the Board waived all charges except the $30 NSF fee (For Non Sufficient Funds in the homeowners bank account?) which will not be refunded.
MC Property Managements Accounting department also received a notice that this homeowner entered the wrong account number and that is why the payment did not go thru. The Board has instructed us that if this happens again that we receive this type of notice, that we inform the homeowner, which is what we will plan to do. MC Property Management cannot take responsibility for the consumers negligence in this matter and we can only say that we will try to notify homeowners in the future if this happens again.
Sincerely,
Carlo [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from MC Property is completely unsatisfactory, as was their initial response.
As an analogy, let's say I buy something at a grocery store and pay for it using my credit card. Unbeknownst to me, the credit card fails, but the vendor doesn't tell me anything. A month later, I get a bill from the store for $150 of "bank charges". Why didn't the store inform me at the point of sale?
I am glad that MC Property returned part of my money and is changing a terrible process for the future but that does not excuse them from fulfilling their obligations to prior customers.
[redacted] did everything she could to assist in getting this issue resolved. We will not be paying for a bush replacement that we had nothing to do with cutting. As far as the vendor we will talk to the vendor to see if there is anything they can do to resolve this issue but we cannot be...
blamed for something we had no direct involvement in.
Initial Business Response /* (1000, 9, 2014/02/25) */
Contact Name and Title: [redacted] Director Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcpmc.com
Response to case # XXXXXXXX: The last payment we received from the owner was on October 28, 2013. This account was placed in...
collection on January 24, 2014. This is in accordance with the Associations Delinquency Policy. Monthly Assessment statements were sent to the owner up until January 24, 2014. At this time all payment arrangements must be made with the Association's Attorney we as management have no control over that. Also no on-line payments will be accepted at this time while the account is in collections.