M C S Water Technology

Product was poorly installed and poor customer service Called last Tuesday to advise that the unit has been leakingThe representative said she would send someone over to look at the unitWas told upon inspection that there was a pressure build up that caused the unit to breakWe were told that the part couldn't be repaired and a new unit would need to ordered and that we would need to pay a service fee for the inspectionThe representative on the phone never disclosed that there would be a fee to inspect the unit and we were originally told the unit should have a year warrantyWe called the representative that scheduled the appointment and she told us that she did disclose the price and that the calls were recordedWe advised that if she did disclose the price we would've declined and to pull up the recordingShe said she would and has since never mentioned the recording or called us back regarding this matterWe had two other inspectors from other companies to look at the

Product was poorly installed and poor customer service
Called last Tuesday to advise that the unit has been leakingThe representative said she would send someone over to look at the unitWas told upon inspection that there was a pressure build up that caused the unit to breakWe were told that the part couldn't be repaired and a new unit would need to ordered and that we would need to pay a service fee for the inspectionThe representative on the phone never disclosed that there would be a fee to inspect the unit and we were originally told the unit should have a year warrantyWe called the representative that scheduled the appointment and she told us that she did disclose the price and that the calls were recordedWe advised that if she did disclose the price we would've declined and to pull up the recordingShe said she would and has since never mentioned the recording or called us back regarding this matterWe had two other inspectors from other companies to look at the