M Chiappone Painting

To whom it may concern:Please accept my sincerest apologies in the delay of response regarding this complaintI ask that you please re-open the case and accept this response to this matter.We did receive the initial complaint letter with a vague statement regarding a question about the customer's accountWe were never contacted directly by the customer prior to the complaint being filed therefore we had no indication that there was a question or an issueWe always encourage our customers to call our main office to discuss any questions or concerns they may have, as they can almost always be happily resolved without the need to escalate to a Revdex.com Complaint.On 1/25/2017, a customer service representative called all of the telephone numbers on file for this customer and was not able to make contactHe tried to call again on 1/27/2017, again with no successful contact on the telephone numbers, and then additionally sent an email which garnered a responseThe Customer called and they discussed the issueThe issue was resolved and resulted in the account being terminated.If you have any questions or concerns regarding this response, please do not hesitate to reach out to me directly.Sincerely,Dana * U [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** PSSome of the things in he statement is not the truth.(I WILL ACCEPT)

To whom it may concern,Please accept this as a response to complaint [redacted].Mr. [redacted] called our office on 11/26/2016, which is a Saturday, at 1:14 pm. We are closed on Saturdays, so his call was passed through to our answering service. He did tell them that he was getting low on propane however, as it is not the policy with the answering Service to dispatch emergency calls unless the customer's entire propane storage is empty, the answering service took down a message and gave it to us on Monday morning, 11/28/2016, which was the following business day.Mr. [redacted] did not speak with a Poist Gas customer service representative. Our answering service is a third-party company and they follow procedures Set in place to dispatch calls to a Service technician, as weil as record and send messages to our management staff. Upon seeing the message Monday morning, we dispatched a truck with a ticket to fill his tanks, and it was promptly taken care of. I do believe that the customer service representative that dispatched his ticket should have called him to let him know that we were sending a truck to his home. Had that call happened, maybe this situation could have been avoided.This complaint response from the Revdex.com was received in the mail today, 11/30/2016, 2 days after his gas delivery was made. This is the very first time we have heard about the concerns regarding his situation with the low tanks at his home. Mr. [redacted] is a long-time loyal customer, and as is the case with all of Our customers, our management is more than happy to discuss our customers' concerns with them before they need to escalate to Revdex.com complaints. How can we properly resolve a customer's concern if we don't know about it until we get a letter in the mail from the Revdex.com?take the accusation that our company would purposely cause him distress through an act of revenge very personally. Poist Gas has been around for many, many years, and we absolutely are better than that, Our staff is professional and understanding. It is normal and perfectly acceptable for customers to want to ask questions about things that don't seem right to them, and it's our job as customer service representatives to handle those concerns in the best interest of the customer and the company. His concern over the summer about a bill he received was a misunderstanding that happily talked to him about, and thought that both he and left things in a happy place. I have put in a phone call and left a message for Mr. [redacted] to return my call with hopes that I can discuss this matter with him and ease his anger with our company, once again.Sincerely,Dana U[redacted]General Manager [email protected]

To whom it may concern,On July 5th, Mr. [redacted] called our main office to discuss some concerns he had with some invoices on his account. The first invoice was for our yearly equipment fee of $25.00, and the second was as statement asking for a Budget Payment. This account had been...

automatically enrolled in our Budget Billing Program, and he was expressing concerns for being enrolled automatically. The auto-enroll program is something that we try to encourage many of our customers to participate in because of the benefits it offers for budgeting the gas bills. It is a payment plan that allows our customers to make a set monthly payment that will build up a credit balance that will get applied to future gas bills. It is a hugely popular and successful program among our customers. However, we recognize that it's not something that everyone will want to participate in, so our customers have the choice to opt out of this program if it isn't something they want to do. Unfortunately, it seems as though that information was not communicated clearly during the conversation on the 5th of July.l, Dana U[redacted], called Mr. [redacted] on August 1st upon receipt of the Revdex.com complaint. I assured him that he does not have to participate in the budget plan and does not owe the additional payment amounts that he was disputing. His account is currently in very good standing and will continue to be handled the way it always has been in the past.Our sincere apologies go out to Mr. [redacted] for this misunderstanding. It is never our intention to make anyone feel like they are not being treated fairly by our company. Mr. [redacted] and l had a very positive phone call, and I am very happy that we could resolve this matter and hope to retain him as a loyal part of our customer base.If you have any questions, please feel free to contact me directly.Sincerely,Dana M U[redacted] General Managerwww.poistgas.com

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern:Please accept my sincerest apologies in the delay of response regarding this complaint. I ask that you please re-open the case and accept this response to this matter.We did receive the initial complaint letter with a vague statement regarding a question about the customer's...

account. We were never contacted directly by the customer prior to the complaint being filed therefore we had no indication that there was a question or an issue. We always encourage our customers to call our main office to discuss any questions or concerns they may have, as they can almost always be happily resolved without the need to escalate to a Revdex.com Complaint.On 1/25/2017, a customer service representative called all of the telephone numbers on file for this customer and was not able to make contact. He tried to call again on 1/27/2017, again with no successful contact on the telephone numbers, and then additionally sent an email which garnered a response. The Customer called and they discussed the issue. The issue was resolved and resulted in the account being terminated.If you have any questions or concerns regarding this response, please do not hesitate to reach out to me directly.Sincerely,Dana * U[redacted]