M & D Interiors Corp.

We have a credit this company. They refuse to work with me other than to demand that I go to their office/showroom based on a time of their choosing.
We purchased a sofa based on the assistance of one of their designers. We had the designer come out and tape the floor to show us the dimensions of the sofa...the taped dimensions were wrong. The sofa was much bigger than the room would allow. Norwalk took back the sofa (we paid a re-stocking fee) and sold it off their floor. We were given a store credit, and at the time were told they "were headed to market" and would have something else for us to choose from soon.
Since this happened I have visited their showroom several times and each time been told they didn't have what we were looking for. After the last visit I asked to speak with the owner, [redacted] called me back and stated she would need to speak with her husband and would call me back the next day. Five days later I called and left a message asking her to call me back. When she did, she indicated they were willing to give me a refund of $1500 (less than half of what we paid originally) or use the store credit. [redacted] sent me an email with names of sofas, and as we discussed I would reply with my input on her suggestions and add links to sofas I was interested in based on style, which I did. [redacted] asked me to send her dimensions of sofas I am interested in and I have complied.

Since this email exchange began on March 8, [redacted] has not sent any other options of sofas her company carries, I have not received a phone call as a follow up - but I have received a demand to make an appointment and come in to see her. After telling me to forward dimensions she then stated it was "a waste of her time to do things via email".
I live 40 minutes away and have been to the showroom more than 4 times in the last year. I told [redacted] I would not come into the showroom again until she sent me links to a couple of sofas they carry so I'm not wasting a trip, to which I was told they were busy too.
The last communication from [redacted] was another demand I make an appointment to come and see her.

After more than a year of going to the showroom, not receiving any followup calls or emails and being told the only way they will work with me is to come into their showroom again I am tired of their lack of customer service. Little to no effort has been put in on their end, I've had to listen to how *they* are out money (when they charged us a restocking fee *and* sold the sofa they took back) and how nice it was of them to give me a credit, but I am out over $3000 and am getting next to no customer service.
Rather than email a demand to make an appointment with her, a call would have been nice, or emailed links to sofas that she would show me in the showroom so I can see them before I come. I have now wasted days on this process, more accommodating customer service at the very least would be nice. Calling doesn't seem to make a difference since the last time I called I didn't get a call back for 5 days and had to call again and leave another message.