M & D Mower

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***, thankyou for your assistance in this matter I had initially instructed my credit card company to wait on any fraud actions they may take as I would of liked to handle this any other way If M&D wishes for me to pursue fraud action with the credit card company I will do so ASAP I have numerous emails from M&D stating first they would reimburse my credit card for the charges and then they came up with excuses that the order was too old that they could not reimburse me that way so they wished to reimburse via paypal in which I gave them my email address to send the paypal refund too They have never mentioned they wanted the credit card company to contact them but if that is what they wish I will get that action going today Again [redacted] thankyou

HelloThis customers request to cancel was overlooked for a short time as the person handling his order stopped working here in that time periodWhen it was caught and we were going to issue full credit to him, he emailed us:On Thu, Jul 9, at 10:AM, [redacted] < [redacted] > wrote: Claim has been filed with credit card company.Once a customer files a chargeback with their credit card company, we cannot issue creditWe have to leave it to be decided by the credit card companyWe have yet to receive any notification from his CC company, but he halted anything we could doIf he did not really file a chargeback with his credit card company, we just need proof of that and we can send him his credit via [redacted] If he did, there is nothing we can do and it must go through the process and be handled by themThank you.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again much appreciated for your assistance ***But obviously M&D just doesn't want to complete their end of this dealIts as straight forward as it can beThey had options1: full fill the order in which they took my moneyBut obviously they cannot Supply what they supposedly said they could2nd option was to refund my money which is a simple processBut again they wish to just keep going through the hoops probably hoping in the end that I will just give up and let them keep my moneyThere is not alot I can do obviously as I cannot force them to live up to either end of the agreementThere is no round and roundSupply or refundWasn't a hard choiceBut I guess for some companies it isThis is my does that online experience1All I had hoped in regards I contacting the Revdex.com is that at least my transaction with this company is on fileThanks again Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Here is the last email about refund I received prior to deciding to get the Revdex.com involved.:&D Customer Service
(***)
Add to contacts
10/07/2015To:
***
Thank you for contacting M&D Mower and ApplianceYour order is too old to credit your card in our systemWe can issue credit via *** if you have an account, just provide us with your *** email
If I receive a refund via *** "today" to email address: ***. I will pursue no further action. If I do not receive full refund "today" I will have no other choice but to give the credit card company what they need to pursue it. Thankyou

We have issued full credit in the form of a *** payment$Payment Sent (Unique Transaction ID # ***)That was all we neededThank you

HelloAs we stated in our previous response, we had no problem issuing credit to the customerBut, his last communication to us stated he was filing a chargebackHe did not advise that he was waiting for anythingWe had no ideaOnce a customer says they are initiating a chargeback, it ties our hands and we cannot credit and must wait for communication from the credit card company which can take weeksAnd as also stated in our first reply, if he has not filed a chargeback with his credit card company, we can issue credit to his *** account as first discussedWe are getting the run around from him in this complaint when our answers have been very straight forward as you can seeWe just need him to show he has not filed a chargeback and will not, and we can issue credit then and thereThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Below is a response from credit card company. I guess I allowed this run around to go on too long. They cannot do a charge back. So there is the proof. Refund can be sent to paypal address: ***. To : *** *** ***From : *** *** *** Subject : RE: Credit CardsDate : Jul 13:56:25Dear Mr***,My name is ***, and I'll help you with your message about a charge on your credit card for which you did not receive the goods you paid for and were not reimbursed by the merchant.Upon review of your message, I would like to bring the following information to your attention.I would like to advise you that based on the delivery date of the goods we would no longer hold any right to dispute the charge on these grounds and unless there is a credit note or other written proof from the merchant stating that they refunded you for the amount of your purchase on a specific date we cannot dispute the missing credit.I sincerely apologize for any inconvenience created by this situation, should you encounter a similar situation in the future I would ask that you contact us immediately following the date the goods were to arrive and did notAlthough we may not be able to dispute immediately we can at the very least supply guidance and outline the timeframe in which we can initiate an investigation on your behalf.Mr***, I would like to thank you for your patronage and for contacting usWe'll be happy to help you again if there's anything else you'd like to discuss.If you prefer, you can call us any time at 1-***.Sincerely, *** * | Cards Disputes Advisor - email, *** *** ***, *** *** *** | *** *** ** *** *** *** *** ** *** *** *** *** *** *** | ***

Again, we cannot issue credit if a chargeback is being done. There has been nothing provided that shows us there is no chargeback being processed. So, at this time, the order stays on hold. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted], thankyou for your assistance in this matter.  I had initially instructed my credit card company to wait on any fraud actions they may take as I would of liked to handle this any other way.  If M&D wishes for me to pursue fraud action with the credit card company I will do so ASAP.  I have numerous emails from M&D stating first they would reimburse my credit card for the charges and then they came up with excuses that the order was too old that they could not reimburse me that way so they wished to reimburse via paypal in which I gave them my email address to send the paypal refund too.  They have never mentioned they wanted the credit card company to contact them but if that is what they wish I will get that action going today.  Again [redacted] thankyou.

Hello. This customer just does not understand/didn't read our terms of service prior to agreeing to them. Our terms our as stated below on our order form and have to be agreed to in order to place an order.
Orders may arrive in multiple shipments. Most orders arrive within 5-10 business days. You...

will be
informed by email of any backorders. Electrical and low-volume items are non-returnable. Returns
without a valid RMA will not be accepted. Returns may not be made after 30 days has elapsed since
the date of delivery. Returns must be received in LIKE-NEW CONDITION and IN THE ORIGINAL UNOPENED
PACKAGE within 30 days after RMA is issued. Do not return items to address on package! A 20%
restocking fee on returned items applies unless we are to blame for the error, and may also apply
(at our discretion) to orders canceled prior to shipment. Prices are subject to change and some
parts may be superseded or discontinued. Large/Heavy items may require freight charges. You will be
informed of any price increase. We are not responsible for typographical or pricing errors. We can
not guarantee the accuracy of manufacturers' parts diagrams on this website or elsewhere, and are
not responsible for any errors they contain. Such diagrams are provided for convenience only.
Products are covered by any existing manufacturer's warranty which may be void if not installed
by a factory certified technician.
I understand and agree to the
above terms and policies.
(check the box to agree to the terms)[redacted] placed their order and agreed to our terms. The card was charged (charge goes through when the order is placed). $50.21 was the total of their initial order. Upon processing the order, we were notified there had been a price increase on one of the items. The original part had been discontinued by the original manufacturer, but we could get an equivalent part from a different manufacturer if they were interested. The price of that part went from $16.65 to $44.64. This is completely beyond our control and is also outlined in our terms of service saying "Prices are Subject to Change...You will be informed of any price increase." Our first email states it very clearlyDate: Tue, 28 Jul 2015 10:14:20 -0400Subject: M&D Mower Order Number: [redacted]From: [redacted]To: [redacted]
Thank you for contacting M&D Mower and Appliance.We have just been informed that [redacted] AS'Y, HOSE ADAPTER
is no longer available as the [redacted] brand and has been replaced by
[redacted] brand. Price is $44.64. Please let us know how you wish to proceed
with your order. We try to maintain
the most up to date information on our web site but rely on the
manufacturers/distributors to provide us with current pricing
information. We are very sorry for any inconvenience!If you have any further
questions or concerns, please do not hesitate to contact us.
Thank you,[redacted] M&D Customer Service
Though they agreed to our terms when they placed the order, the customer apparently did not read them:On Tue, Jul 28, 2015 at 2:16 PM, [redacted] <[redacted]> wrote:
[redacted],       What you are doing is illegal
and is called bait and switch.  You accepted my credit card as payment
for the items I bought.  That in and of itself is a legal contract.  If
you fail to abide by said contract I will be contacting The RevDex.com of Ohio and contacting my lawyer. [redacted]  We explained one more time:  Date: Tue, 28 Jul 2015 Subject: M&D Mower Order Number: [redacted]From: [email protected]: [redacted]
Thank you for contacting M&D Mower and Appliance.Unfortunately,
we can NOT control any manufacturer price increases or replacement part
changes. We are updated on a daily basis! It is stated on our checkout
page and the terms you have agreed to by checking the box at the bottom
of the screen and placing your order:
Orders may arrive in multiple shipments. Most orders arrive within 5-10 business days. You will be
informed by email of any backorders. Electrical and low-volume items are non-returnable. Returns
without a valid RMA will not be accepted. Returns may not be made after 30 days has elapsed since
the date of delivery. Returns must be received in LIKE-NEW CONDITION and IN THE ORIGINAL UNOPENED
PACKAGE within 30 days after RMA is issued. Do not return items to address on package! A 20%
restocking fee on returned items applies unless we are to blame for the error, and may also apply
(at our discretion) to orders canceled prior to shipment. Prices are subject to change and some
parts may be superseded or discontinued. Large/Heavy items may require freight charges. You will be
informed of any price increase. We are not responsible for typographical or pricing errors. We can
not guarantee the accuracy of manufacturers' parts diagrams on this website or elsewhere, and are
not responsible for any errors they contain. Such diagrams are provided for convenience only.
Products are covered by any existing manufacturer's warranty which may be void if not installed
by a factory certified technician.
I understand and agree to the
above terms and policies.
(check the box to agree to the terms)
The order has been cancelled and your card has been credited in
full. Please allow approximately 2-3 business days for the credit to
clear. Sorry we could not be of assistance to you!If you have any further
questions or concerns, please do not hesitate to contact us.
Thank you,[redacted] And, that brings us here. We did nothing wrong. When the customer complained about it. We just issued credit rather than argue the facts. Thank you.[redacted]Customer ServiceM&D Mower & Appliance

Yes, that was sent, but once we realized he said he was going to do a chargeback, we could not issue credit per management. Now is just going round and round with him.

Hello. This customers request to cancel was overlooked for a short time as the person handling his order stopped working here in that time period. When it was caught and we were going to issue full credit to him, he emailed us:On Thu, Jul 9, 2015 at 10:31 AM, [redacted]
<[redacted]>...

wrote:
Claim has been filed with credit card company.Once a customer files a chargeback with their credit card company, we cannot issue credit. We have to leave it to be decided by the credit card company. We have yet to receive any notification from his CC company, but he halted anything we could do. If he did not really file a chargeback with his credit card company, we just need proof of that and we can send him his credit via [redacted]. If he did, there is nothing we can do and it must go through the process and be handled by them. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again much appreciated for your assistance [redacted]. But obviously M&D just doesn't want to complete their end of this deal. Its as straight forward as it can be. They had 2 options. 1: full fill the order in which they took my money. But obviously they cannot Supply what they supposedly said they could. 2nd option was to refund my money which is a simple process. But again they wish to just keep going through the hoops probably hoping in the end that I will just give up and let them keep my money. There is not alot I can do obviously as I cannot force them to live up to either end of the agreement. There is no round and round. Supply or refund. Wasn't a hard choice. But I guess for some companies it is. This is my does that online experience. 1All I had hoped in regards I contacting the Revdex.com is that at least my transaction with this company is on file. Thanks again. 
Regards,
[redacted]